Account Manager ( Education ) – MIS

POST TITLE: Account Manager – Education

LOCATION: Home based – Regular Travel Nationwide

SALARY: £30,000 – £32,000

Benefits:

  • Up to 5k Bonus
  • Pension Scheme
  • Electric/hybrid car scheme
  • Cycle scheme
  • Eye care scheme
  • Employee recognition scheme

As MIS/VDM Account Manager, you will be at the forefront of maintaining and building relationships with our valued customers. Your primary responsibility will be to retain and renew MIS support contracts whilst also promoting our extensive range of products and services across the Transforming Learning Group. The role may also evolve into a new business role around a new service offering of Virtual Data Management.

Our ideal candidate will have 2-3 years proven experience in account management or a similar role preferably within the education sector, have strong interpersonal and communication skills, with the ability to build and maintain relationships with stakeholders.

You will be flexible and willing to travel nationwide to a minimum of six in person meetings a week as well as a minimum of 8 Teams calls meetings per week with targeted upsell opportunities.

The successful candidate will be home based and will involve regular travel, including overnight stays.

Responsibilities:

  • Contact existing customers to arrange in person review meetings with your allocated customers.
  • Manage own diary with a priority placed on schools with less than 12 months left on contract.
  • Expectation is to be out of the office for a minimum of 3 days per week.
  • Pass on sales leads to the relevant Business Development Manager for the area.
  • Identify when single schools are part of a Trust/ larger procurement group.
  • Act as escalation point for any customer complaints for your schools
  • Gain understanding on local areas/ procurement groups (SBM networks etc)
  • Keeping up to date with the market, new products, and services we offer. Maintaining market knowledge and market research.
  • Identify opportunities to upsell and raise awareness of the portfolio of services.
  • Communicate and record client feedback in Halo CRM
  • Keep systems such as Halo up to date with customers changes.
  • Identify at risk customers and prioritise visits as needed.
  • Update CRM/Ticketing
  • Coordinate with the various departments to meet customer requirements.
  • Ongoing training in all SICTS products and services especially VDM in order to contribute to VDM business growth.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Service Delivery Manager

Service Manager

£40k – £45k

Remote – UK

Benefits:

  • Competitive salary and benefits package
  • Opportunity to work on diverse and challenging projects
  • Exposure to a variety of clients
  • Chance to contribute to the company’s success and growth
  • Death in Service benefit
  • Company Pension scheme
  • 25 days annual leave (not including Bank Holidays) increasing with length of service
  • SAGE Employee benefits
  • SAGE Employee assistance program

Our client are looking for a Service Manager to further enhance our service to our clients.

This is an exciting time to join our client as they grow to enhance our services and offerings. If you are looking for a company where you can make a real impact and be part of something exciting, then we encourage you to join our team. Our client are looking for talented and motivated individuals who are eager to learn and grow.

Key tasks and Responsibilities:

Service Delivery Management:

  • Own the Managed Service element within our contracts, on behalf of the General Manager and Senior Management Team, ensuring delivery aligns with client expectations and contractual obligations.
  • Oversee on-site staff to ensure they meet technical and service standards required by the contracts.
  • Handle client complaints regarding service delivery, striving to reach swift and satisfactory resolutions.

Client Engagement and Reporting:

  • Conduct regular service delivery meetings with clients and on-site technical teams to review performance, address concerns, and foster positive relationships.
  • Report any client issues or concerns to Account Managers promptly for resolution and work alongside the account manager and Senior Management on any direct escalations.

HR Collaboration and Staff Management:

  • Work in partnership with the HR team to address technical staff issues, monitor performance, and identify training needs.
  • Conduct performance appraisals and address training requirements for technical staff in alignment with HR policies.

Onboarding and Site Management:

  • Work with the Technical Team in arranging, and if required performing, due diligence on sites before assumes responsibility for their network.
  • Be part of the mobilisation and onboarding team – leading the service element of the onboarding.
  • Facilitate the induction of new technical staff to client sites, ensuring familiarity with protocols and expectations.

Leadership and Development:

  • Provide mentorship to colleagues, fostering a culture of continuous learning and development within the team.
  • Demonstrate effective communication skills, tailoring technical information appropriately for different audiences.
  • Manage and implement agreed work programs and practices under the guidance of senior staff, driving operational excellence.

Compliance and Emergency Response:

  • Adhere to all relevant policies and procedures, including those relating to child protection, health, safety, security, and confidentiality.
  • Maintain awareness of data protection regulations (Data Protection Act and GDPR), ensuring the security, accuracy, and relevance of personal data.
  • Be prepared to support project teams during holiday periods under the guidance of senior engineers.
  • Flexibility to work beyond normal hours if required for emergency work or IT system upgrades.

Additional Responsibilities:

  • Undertake any other tasks deemed appropriate by the Technical Management Team, Senior Management, or Company Directors.

Qualifications and skills:

  • GCSE Grade 5 or above in Maths and English
  • A-Level, BTEC, NVQ, or T-Level in a relevant subject
  • Industry qualifications within Management, Service delivery, or the IT sector
  • 2 – 3 years experience in a service leadership role or IT Support leadership
  • Ability to work independently and as part of a team under pressure
  • Impeccable attention to detail and commitment to quality
  • Experience in the education sector is desirable but not essential
  • Interpersonal skills sufficient to assist non-technical users of IT
  • Ability to assess and re-prioritise workloads when circumstances or demands change
  • Ability to take the initiative when necessary

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

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