IT Support Officer

IT Officer

3-6 Month Contract

£15-£16.38 per Hour

Oxford

Our client is a prestigious college located in the heart of the city centre in Oxford. If you are any experience IT professional who is looking for the fist step into what the university has to offer, read ahead!

The IT officer’s role is to provide customer-focused front line IT support to staff, students, and visitors to the College. This will involve working both within the IT team, under the direction of the IT Manager, and independently in day-to-day activities.

Responibilites

As part of the IT team, you would undertake day to day staffing of the IT office, working with the team to ensure that user requests and incidents are assessed and handled in a timely fashion and escalated as appropriate.

The main duties involve solving users’ problems, providing advice and guidance, supporting AV equipment in meeting rooms and carrying out office administration.

IT support

  • To work within the IT team in the day-to-day activities during core hours (Monday to Friday, 8:30-4:30, although some degree of flexibility on hours would be possible).
  • Provide first and second line user support for hardware and software via telephone, email or in person and ensure queries are dealt with in a timely and appropriate manner.
  • To advise students and staff about problems relating to their own equipment where possible.
  • Maintain antivirus software and deal with malware and virus infections promptly.
  • Ensure that University and College rules and requirements are met relating to data protection or the misuse of computers.
  • Assist the IT Manager with other tasks such as network management, software deployment or access control as needed.
  • Perform Wi-Fi surveys and help with Wi-Fi equipment installation
  • To create and update documentation or training materials for use within college.
  • To assist with IT office relocation during the summer vacation.

AV support

  • To help with setting up computers, cameras, and projectors for use in meeting rooms
  • To provide guidance to staff and visitors on using AV equipment.
  • Perform testing and maintenance of AV equipment prior to use

Skills required

  • Good working knowledge of desktop and laptop computers running Windows and Mac operating systems, and common application packages including Microsoft Office.
  • Good knowledge of wired and wireless network connections and troubleshooting
  • Knowledge of Windows servers and Active Directory

While this specific role doesn’t necessarily require more advanced skills, knowledge of any of the following would be useful within the team for specific projects:

  • Database administration (SQL Server, MySQL).
  • Python/PowerShell, for developing and extending internal tools and scripts within the team.
  • Automation tools such as MDT and Ansible.
  • Knowledge of AV systems, particularly Extron.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

IT Resourcer – IT Recruiter

IT Resourcer / Trainee IT Consultant
Planet Recruitment – IT Division
Oxford – Permanent
£20,000 – £25,000 + Uncapped commission + Excellent benefits

Are you looking for a new challenge? Want to work for a progressive, relationship driven recruitment company who believe in autonomy and trust. We are an exciting, vibrant, and fast-growing company based in Abingdon & Oxford and are currently looking for an ambitious IT Resourcer / Trainee IT consultant to join our innovative business, working in our IT Division. Our IT Division is growing rapidly and the IT Market place is buoyant and ever changing, this is a very exciting time to join our IT Division, progress your career and have a great life to look forward to.

The role:

We are looking for an IT Resourcer / Trainee IT Consultant to build, progress and develop our IT Division. You will be operating in the Permanent, Temporary and Contract IT marketplace. Also, you will be given the tools and management to progress in the direction you wish to go. We offer exceptional training, progression opportunities and a generous salary with unrivalled commission. This is a great opportunity to become a professional IT Recruiter / Consultant and progress your career into the next level of recruitment!

Main Responsibilities:

  • Identify and build relationships with IT candidates.
  • Interview and assess candidates’ suitability for specific roles.
  • Create and write job adverts.
  • Networking to build the Planet profile and develop opportunities for the IT Division.
  • Offering candidate’s advice in line with the Planet values and vision.
  • Assessing and advising the needs of candidates and clients alike.
  • Build an ongoing pipeline of experience IT Candidates.
  • Maintain our CRM / Candidate database.
  • Show a keen interest in the IT/Tech marketplace.
  • Achieve weekly / monthly KPI’s.
  • Achieve revenue targets.
  • A willingness to work out of hours to contact candidates.

Experience required.

  • A strong positive attitude.
  • Motivated to succeed.
  • Organised and hard working.
  • A willingness to learn and improve your skills.
  • A great telephone manner.
  • Strong listening skills.
  • Tenacious and resilient.
  • Have a can-do attitude.

Desirable Experience:

  • IT Market place experience.
  • Sales experience.
  • Recruitment experience

Why Planet Recruitment?

  • A lucrative salary of £20,000 – £25,000 + Uncapped commission.
  • Holidays are 25 days per year plus bank holidays
  • Exceptional Training and progression available
  • Pension · Company incentives and bonuses throughout the year
  • The opportunity to progress your career right through to management level within a rapidly expanding company.

If you are interested in this vacancy and believe you have the necessary skills and experience to be successful, please send your CV or contact Alex Walker on 07749 395559.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Interim IT Manager

Role – Interim IT Manager

Location – Oxford

Day rate – £17.50 – £20.99

Duration – 8 months

Network Infrastructure & Security

Delivery of a Department IT network that is fast, efficient, reliable, and protected from reasonable risks:

  • Plan and lead improvement projects to network services to ensure that these services can support current and future demands placed on it.
  • Ensure that all Department firewall security policies satisfy current Department and University security needs. Ensure that the firewalls are capable of Department workloads and keep an active review on developments in best practice and new threats.
  • Ensure all Department devices are up to date with effective protections and monitor the appropriateness of current malware and virus-related policies. As well as removal of such threats, monitor and make efforts to reduce the level of infections keeping abreast of external developments and recommendations, particularly those that are published by the University OxCert team. Including attending University security briefings. Through pen testing and other methodologies, identify and resolve security issues in Department IT systems.
  • Develop, maintain, and ensure that the Department’s InfoSec policy is applied throughout all areas of the Department. Where policy needs reviewing according to new and developing areas of threat and best practises, identify changes, and prepare policy for approval.

Services Infrastructure and Support

Take the lead role in the design, procurement, selection, installation and configuration of Department and research project IT infrastructure and systems to support the services required by the Department and research projects, with appropriate security, resilience, and backup. This includes, but not exclusively:

  • Identify business and user requirements, including opportunities for new or enhanced services. And research the most cost-effective solutions that fit the needs of the service whilst balancing the capital cost of implementation with recurrent support or utilisation costs.
  • Act as a lead in the development and deployment of automated systems for the
    management, maintenance, and enhancement of IT infrastructure and services including writing scripts, where appropriate.
  • Assess new technologies and services and their use in the context of Department
  • Identify key trends, looking both toward the university and the wider world to direct
    the development of systems

Planning and Management

  • Working with other stakeholders in the Department to understand available resources and requirements. Identify, evaluate, lead, and deliver projects from start to finish working with a variety of different end users.
  • Work with and encourage collaborative working with IT staff within Social Science Division and the wider collegiate university to deliver shared projects, and to ensure that economies of scale are utilised where appropriate.
  • Identify external trends, and their respective applications to create and present IT strategy and objectives to actively create and maintain plans for future Department infrastructure and services within the Department.
  • Purchase services and hardware on behalf of the Department within budgetary constraints. Make recommendations and, in collaboration with Finance, draft the IT budget. Identify financial efficiency savings relating to IT for the Department and research projects.
  • Work to plan projects, and budgets, ensuring that services are delivered on time and within budget.
  • Develop and maintain relationships with suppliers to ensure best cost efficiency for the Department.
  • Be an active member of the Department’s IT committee which is responsible for ensuring appropriate governance and prioritisation of IT activities and projects. Deputise as chair when required for committee meetings.

Service desk and hardware support

Essential selection criteria

  • Significant experience in an IT System Administrator role.
  • Broad experience administering a network with an understanding of modern best practice regards configuration and security management.
  • Sound working knowledge of all Microsoft Server operating systems (Server and Desktop).
  • Experience administrating Linux (Ubuntu) and MySQL-based applications.
  • Administrative experience of a Hyper-V (or equivalent) virtualised server environment.
  • Experience with Palo Alto (or similar) Firewall configurations.
  • Experience in maintaining resilient and secure web services (e.g., SSL certification).
  • Excellent understanding and knowledge of Active Directory, DNS, SQL, DHCP, Radius (NPS) and Group Policy administration.
  • Excellent understanding and knowledge of PowerShell.
  • Experience running a company-wide software patching / update utility

INDIT

Planet Recruitment is acting as an Employment Business in relation to this vacancy.

IT Support Officer

Role: IT Support Officer

Salary: £18,360 to £25,000 per annum + benefits

Location: Oxford

Benefits: Free Meals(Breakfast, Lunch and Dinner), 25 days Holiday, Free Gym Mmembership

About the role

This role is at a prestigious establishment in Oxford, it offers great career progression and working within a beautiful environment.

The User Support Officers work on a rota basis to provide a single first point of contact for all IT service users and will strive to provide a first fix service.

The User Support Officers are the public face of the IT department and will be customer focused and have excellent interpersonal skills.

Main Duties and Responsibilities

  • To staff the helpdesk during opening hours on a rota-based system providing first line/first fix support to service users.

This will involve:

  • logging and managing incoming requests for support via the helpdesk system, telephone and email
  • maintaining good communication with users and providing timely updates on progress with issues
  • escalating incoming support calls to other members of the IT department if appropriate
  • managing the allocation and booking of resources
  • Maintaining the IT asset and configuration management databases
  • Providing second line and desktop support assistance as requested by the User Support Team Leader
  • Proving administrative support to the IT team
  • To aid with basic network and infrastructure diagnosis and resolution as well as configuration and setup.
  • To assist with wider IT department project implementation as required
  • To assist other members of the team during periods of heavy workload or staff absence
  • To undertake any other duties as reasonably requested by the line manager, the IT Operations Manager or the IT Director.

About the Candidate

Person Specification Characteristic

  • Good GCSE grades (or equivalent) with English, Maths and ICT at grade C or above Essential
  • Demonstrable knowledge of IT systems infrastructure and general user applications Essential
  • Demonstrable knowledge of client systems configuration and printer support Essential
  • Demonstrable knowledge of back-office Microsoft applications such as Windows Server, SCCM, Teams and GPO’s. Essential
  • Demonstrable knowledge of basic networking principles Essential
  • Good understanding of Office 365 and Windows 10 and later operating systems Essential
  • Be willing to undertake training eg NVQ Level 2 or 3 in IT customer service Essential
  • A professional and trustworthy manner Essential.
  • Excellent organisational skills with the ability to prioritise tasks Essential
  • A good telephone manner, excellent command of the English Language, both written and spoken and the ability to convey technical issues to non-technical colleagues Essential
  • The ability and willingness to work flexibly including evenings and weekends, occasionally at short notice Essential
  • A desire to be proactive and to provide excellent customer service Essential
  • Task and goal-orientated with a positive attitude Essential
  • Commitment to the protection of children and young people Essential
  • Willingness to work within the School’s Child Protection guidance for staff and follow relevant organisational procedures Essential

Basic hours are:

  • During term time of 08.00 to 17.00 Monday to Friday including unpaid lunch break o 08.30 to 12.30 Saturday (on a rota basis, time off in lieu can be taken at a mutually agreed time during the following week)
  • During School holidays o 09.00 to 17.00 Monday to Friday including unpaid lunch break in addition the post holder may be required to provide remote or on-site support for the publication of GCSE and A-Level results both on the release and pre-release days from 6am.

Holidays

Annual holiday entitlement is 25 days per year, plus bank holidays (although please note that bank holidays which occur during term time may well be working days, for which time off in lieu will be given). The holiday year runs from 1st September to 31st August. As the School closes completely over Christmas/New Year, staff are required to take 5 days of their holiday entitlement to cover this period.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

IT Support Specialist

IT Support Specialist

Oxford

£25-£35k

Permanent

Are you looking for the opportunity to use your excellent IT skills and positive attitude in a dynamic, fun and challenging work environment?

Founded in 1999, Our client has grown to become Europe’s largest e-Commerce retailer of pet food and supplies. With annual double-digit growth rate and revenue of over €1.1 billion in 2017, we have already successfully established our business model in 30 European countries and are expecting further sustainable growth in the years ahead. We are expanding our team and are looking for an IT Support Specialist – User Care Services to become part of the success story and join our UK team in our modern office in the heart of Oxford.

As IT Support Specialist, you will be responsible for providing internal support for our office and users. We’ll rely on your phenomenal customer service, dedication to teamwork and expert knowledge of current software and hardware technologies to keep our team running successfully.

You will provide support, assist with technology projects and perform the day-to-day responsibilities of making sure our users are well taken care of.

Key responsibilities:

▪ Provide timely and professional IT support to users in-person, by phone or remotely

▪ Create, update and maintain documentation for all end-user and business office related technologies

▪ Perform various support functions for local and remote users and locations and maintain detailed service/maintenance records using ticketing and inventory systems

▪ Set up, monitor and support technologies including laptops, printers, and Audio/Visual (A/V) equipment

▪ Install and repair various types of wiring such as Ethernet, coaxial, audio and telephone

▪ Assist in the research and procurement of technology assets

▪ Alternate between working individually and collaborating on IT-related projects with others in the department or organisation

▪ Maintain knowledge of company security and technology policies and monitor and promote compliance

▪ Maintain parts and supplies inventory for printers, desktop computers and laptops, headsets, etc.

▪ Other duties as assigned

What we are looking for:

▪ Technical or bachelor’s degree or equivalent experience in a related field

▪ Two or more years’ experience including utilisation of industry-standard ticketing and tech support system; installation, configuration and troubleshooting various business-related applications; printer and copier configuration and maintenance; iPhone, iPad and Android support; A/V and conference room technology installation and support; and wired/wireless network configuration and problem solving

▪ Microsoft Office 365, Active Directory, Windows and MacOS administration required

▪ PC/Mac Imaging, Confluence/JIRA/SharePoint or PowerShell experience preferred ▪ Ability to work calmly and efficiently in potentially adverse conditions including to tight deadlines and under pressure to solve problems quickly

▪ Good social skills and the ability to patiently and professionally interact with people at all levels of the organisation in a support and training role

▪ Willingness to travel

Please note: Physical requirements of the position include lifting 25-30 Kg, crouching and climbing ladders and stairs when necessary.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

IT User Support Officer

IT User Support Officer

£18,360 to £24,990 per annum + benefits

Oxford

About the role

This role is at a prestigious establishment in Oxford, it offers great career progression and working within a beautiful environment.

The User Support Officers work on a rota basis to provide a single first point of contact for all IT service users and will strive to provide a first fix service.

The User Support Officers are the public face of the IT department and will be customer focused and have excellent interpersonal skills.

Main Duties and Responsibilities

  • To staff the helpdesk during opening hours on a rota-based system providing first line/first fix support to service users.

This will involve:

  • logging and managing incoming requests for support via the helpdesk system, telephone and email
  • maintaining good communication with users and providing timely updates on progress with issues
  • escalating incoming support calls to other members of the IT department if appropriate
  • managing the allocation and booking of resources
  • Maintaining the IT asset and configuration management databases
  • Providing second line and desktop support assistance as requested by the User Support Team Leader
  • Proving administrative support to the IT team
  • To aid with basic network and infrastructure diagnosis and resolution as well as configuration and setup.
  • To assist with wider IT department project implementation as required
  • To assist other members of the team during periods of heavy workload or staff absence
  • To undertake any other duties as reasonably requested by the line manager, the IT Operations Manager or the IT Director.

People Management Responsibilities

None

Start Date The contract will begin as soon as possible.

Hours of Work A flexible attitude is required regarding hours of work to meet the demands of the position.

Basic hours are:

  • During term time of 08.00 to 17.00 Monday to Friday including unpaid lunch break o 08.30 to 12.30 Saturday (on a rota basis, time off in lieu can be taken at a mutually agreed time during the following week)
  • During School holidays o 09.00 to 17.00 Monday to Friday including unpaid lunch break in addition the post holder may be required to provide remote or on-site support for the publication of GCSE and A-Level results both on the release and pre-release days from 6am.

Salary

The salary payable will be in the range £18,360 to £24,990 per annum, in line with experience.

Holidays

Annual holiday entitlement is 25 days per year, plus bank holidays (although please note that bank holidays which occur during term time may well be working days, for which time off in lieu will be given). The holiday year runs from 1st September to 31st August. As the School closes completely over Christmas/New Year, staff are required to take 5 days of their holiday entitlement to cover this period.

Miscellaneous

  • Free lunches are available during times when the school’s kitchens are in operation
  • Employees may use the Nuffield Health Club, however, this is not a contractual entitlement
  • Car parking is available on site, although this is not a contractual entitlement

Sickness

Benefit During the first year of continuous employment, entitlement to sickness benefit is four weeks at full pay. Subsequently, the entitlement in any continuous 12-month period will be to six weeks at full pay, followed by six weeks at half pay.

Pension

The role is eligible for membership of the school’s pension scheme for support staff.

Probation Period and Termination of Employment

The appointment is subject to a probationary period of three months, following which it will be reviewed. During the probationary period, employment may be terminated by either side with one week’s notice. Subsequently, the minimum period of notice required is one month.

About the Candidate

Person Specification Characteristic

  • Good GCSE grades (or equivalent) with English, Maths and ICT at grade C or above Essential
  • Demonstrable knowledge of IT systems infrastructure and general user applications Essential
  • Demonstrable knowledge of client systems configuration and printer support Essential
  • Demonstrable knowledge of back-office Microsoft applications such as Windows Server, SCCM, Teams and GPO’s. Essential
  • Demonstrable knowledge of basic networking principles Essential
  • Good understanding of Office 365 and Windows 10 and later operating systems Essential
  • Be willing to undertake training eg NVQ Level 2 or 3 in IT customer service Essential
  • A professional and trustworthy manner Essential.
  • Excellent organisational skills with the ability to prioritise tasks Essential
  • A good telephone manner, excellent command of the English Language, both written and spoken and the ability to convey technical issues to non-technical colleagues Essential
  • The ability and willingness to work flexibly including evenings and weekends, occasionally at short notice Essential
  • A desire to be proactive and to provide excellent customer service Essential
  • Task and goal-orientated with a positive attitude Essential
  • Commitment to the protection of children and young people Essential
  • Willingness to work within the School’s Child Protection guidance for staff and follow relevant organisational procedures Essential

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

IT Systems Administrator

IT Systems Administrator

£35k – £40k + benefits

Fixed term contract 12 months

30 Days annual leave

Job Contribution:

Our client is seeking to recruit an enthusiastic individual to join the IT Department as an IT Systems Administrator for a fixed term of twelve months, with the possibility of extension. The IT Systems Administrator will be part of a small team, working closely with the Head of IT, IT Systems Administrators and across 2 colleges as a part of a joint IT venture.

The primary objective of the IT Department is to ensure that the College’s current and future information and communication technology needs are met. In doing so, the IT team are responsible for ensuring that College networks, infrastructure and applications are developed and maintained to ensure they are reliable, effective, secure and future proof.

As a key member of the department, this position will be user facing and have a variety of responsibilities, for which a strong technical skill set and a friendly, personable approach are essential. In providing a first-class service to a wide and diverse group of end-users, we expect the IT Systems Administrator to be a strong team player and someone who is naturally customer oriented.

This post will suit someone with experience in a highly technical IT environment who is seeking to progress their career through the additional challenges offered in this exciting and varied role. Responsibilities: Under the direction of the Head of IT, the post holder will:

  • Configure, monitor and maintain the network and server infrastructures.
  • Maintain and deliver systems to enable all users to function effectively, working alongside the other IT Systems Administrators.
  • Diagnose and resolve hardware, software and networking faults on computers and peripherals.
  • Provide technical support across the colleges and ensure that all queries are dealt with in a professional, timely and appropriate manner.
  • Maintain the IT Service Desk system, logging all incidents and requests, their acknowledgements and their resolutions and ensuring that all support tickets are handled effectively.
  • Manage and maintain records of equipment, software licenses and maintenance agreements.
  • Provide IT advice to users including equipment and application software requirements, maintenance, backup, and virus protection. Oriel College is a Registered Charity No 1141976
  • Support the implementation of College and University IT policies and make recommendations to improve services and security of IT provision.
  • Collaborate with team members on design and implementation of new systems and processes.
  • Configure and install desktop computers, laptop computers, printers and other IT devices and install new software and software updates.
  • Apply security best practices to our software services and ensure operating systems are patched and meet security requirements.
  • Identify and remove malware infections using anti-virus and other software.
  • Ensure a response to all service incidents, within agreed Service Level Agreement (SLA) by managing 3rd party vendors where they exist, acting as a point of escalation if needed for them.
  • Maintain and support audio-visual equipment (and users) of the College’s meeting rooms.
  • Manage disposal and recycling of disused equipment in compliance with WEEE and data protection standards.
  • Take advantage of appropriate training opportunities as these arise, in order to keep up to date with relevant skills and developments.
  • Provide one-on-one staff IT induction and technical training, as required.
  • Liaise with University and College IT staff where necessary.
  • Any other such tasks as may reasonably be delegated by the Head of IT. Qualities, Experience and Qualifications Essential Criteria:
  • Hold a degree-level qualification or possess substantial relevant experience.
  • Technical competency across a broad range of infrastructure technologies.
  • Excellent communication skills, both written and spoken, including the ability to communicate technical issues in an accessible and supportive way to staff and students at all levels of seniority and experience.
  • Team player with an open, enthusiastic and dynamic approach and the ability to work collaboratively.
  • An ability to work independently, under pressure, to deadlines and to be able to prioritise tasks.
  • Experience in the implementation, management and monitoring of network and computer security.
  • Knowledge and understanding of IT service management principles and best practice.
  • Experience in managing enterprise network switches, routers, firewalls and related network equipment; and with physical cabling and connectivity such as copper and fibre structured wiring
  • Broad experience of supporting and deploying desktop operating systems including Windows and Mac OS.
  • Strong experience in the management of Windows Server 2012/2016/2019, Active Directory and Group Policy.
  • Knowledge and experience of SQL server, SQL queries and bespoke relational databases. Oriel College is a Registered Charity No 1141976
  • Excellent understanding and knowledge of TCP/IP, DNS, DHCP, WSUS and PowerShell.
  • Working knowledge of network standards, in particular VLANS, STP, QOS, 802.11 and 802.1x.
  • Extensive experience of technical problem solving, incorporating a variety of network technologies, including some combination of firewalls, managed switches, and wireless networking.
  • Ability to diagnose and resolve problems with a wide range of software applications including the Microsoft Office suite.
  • Patching and maintenance of enterprise systems
  • Working knowledge of server virtualization (VMware ESXi).
  • Experience of enterprise backup and recovery solutions (Veeam). Desirable Criteria:
  • Knowledge of ISO 27001, Cyber Essentials and Cyber Essential Plus standards.
  • Knowledge of IIS and Apache web servers.
  • Experience in the management of GNU/Linux servers.
  • Experience with MS SCCM.
  • Experience with FortiGate OS.
  • Willingness and ability to perform physical activities associated with the post, such as the safe racking & un-racking of equipment.

Our client is looking to fill this post as soon as possible. There will be an initial probationary period of six months. The appointment will be conditional on verification of the successful candidate’s right to work in the UK, and subject to the receipt of satisfactory references, one of which should be your current employer. Remuneration and Terms The salary will be circa £40k per annum depending on experience. Weekly hours of work are 36.5 hours, normally between 8.30am and 5pm Monday to Thursday and 8.30am to 4.00pm on Friday, with an hour for lunch. However, the post holder will need to have a flexible approach to working hours in order to support some events that are held outside these times. In such cases, time off in lieu may be taken. The post holder is entitled 30 days annual leave in addition to 8 public holidays per annum.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

IT Officer

IT Officer – 3 month Temporary role.

Oxford

£12 – £15 per hour.

Job description

Overview of the role

Our client are seeking an experienced and dedicated IT Officer to provide essential first-line support, as part the IT support team. You will report to the Head of IT. The post holder may be required to provide cover when colleagues are on annual leave or unexpectedly absent, or during very busy times in particular faculties.

The successful applicant will play a crucial role within the IT team. This is an excellent opportunity to use and strengthen your IT skills and knowledge in a range of different contexts. Training and support will be available, and you will be part of a large community of IT staff.

Responsibilities/duties

Planning and Maintenance of IT Resources

  • First-line hardware and software support for staff, students and visitors, on-site and remotely.
  • Provide expert advice and guidance for the staff and students of the Faculty on IT issues, including recommendations on selection of computers, servers and printers and specialist software.
  • Installing new hardware and software; routine maintenance of computing facilities.
  • Installing new IT equipment including printers and other devices, and delivering machines and installing software at College and other Faculty locations
  • Upgrading software on desktop machines (Windows & Mac).
  • Installing and monitoring backup software while maintaining robust back-up procedures.
  • Maintaining an inventory of all hardware and software for management and insurance purposes
  • Assisting with the maintenance of websites for the Faculty and its research centres, and with the relevant parts of the University’s virtual learning environment (WebLearn and Canvas) and SharePoint when necessary.
  • Providing and maintaining audio-visual support for lectures, seminars, meetings, and conferences.
  • Providing advice to staff on how to use software and online platforms, and how to manage compatibility issues involving University-wide systems (e.g. Oracle).
  • Ensuring anti-virus software is updated and installed on all machines that connect to the University network; running regular security updates on server software, and minimising the impact of malware wherever possible.
  • Liaising with University and College IT staff where necessary.

User Support and Documentation

  • Creating and maintaining user accounts on Windows servers.
  • Assist users with day-to-day system problems, providing training and advice in the use of local systems and software.
  • Maintain records of equipment including hardware, network connections, licences, manuals etc.
  • Implement University rules and requirements pertaining to data protection and the use and misuse of computers, and provide advice on these.
  • Manage the annual upgrade of all relevant software including, licence procurement, arranging recovery of equipment for upgrade, deployment of upgrade, return of upgraded equipment and training of end user.
  • Ability to gather and review IT systems requirements and document highly technical work.
  • Provide induction training and guidance to staff and visitors on IT provision within the Faculty, including WiFi access, IT security and Information Security.

Security

  • Maintain standards according to agreed policies.
  • Ensure operating systems are kept up to date with security patches.
  • Ensure all users are security aware and act accordingly.

Other

  • Communicating effectively with users at all levels in an academic environment.
  • Building relationships, presenting new ideas and collaborating with staff at all levels.
  • Advise the Inter-Faculty Head of IT on IT strategy and propose future investment in IT solutions.
  • Keep abreast of relevant developments within the Division and wider University particularly when they relate to IT support.
  • Support the continual improvement of services provided to the Faculty.

Selection criteria

The successful candidate will demonstrate the following:

Essential

  1. A degree in any subject, and a recognised IT qualification or equivalent experience
  2. Proven ability to maintain and troubleshoot hardware for desktop and laptop computers (PCs and Macs).
  3. Proven ability to support users of word-processing, email, and general software packages.
  4. Demonstrable knowledge of Windows and Mac operating systems and familiarity with Windows server and Active Directory domain.
  5. Experience of working with AV equipment, e.g. data projectors.
  6. The ability to work as part of a team.
  7. The ability to work under pressure, to manage his/her own workload, to work independently and to prioritise competing demands.
  8. Excellent communication skills, both written and spoken, including the ability to communicate technical issues in an accessible and supportive way to staff and students at all levels of seniority and experience.

Desirable

  1. Experience of IT service provision and management in the UK HE sector.
  2. Knowledge of the University and its IT systems.
  3. Knowledge of TCP/IP networking and addressing, Wi-Fi including access point configuration and deployment, Networks including switches, cabling, Network Access Control and VLANs.
  4. Experience in maintenance of University building security systems and VOIP Telecoms system.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Cabling Engineer

The Company;

Our client is an exciting, fast -growing telecommunications company who due to rapid growth are now seeking an Cabling Engineer to join to their team.

The role;

As an Cabling Engineer you will be a self-motivated and driven Engineer with a keen eye for quality and someone who takes pride and ownership in their work.

Main responsibilities;

  • Install and termination of cable pulling, laying and associated testing, for both copper and fibre including fault finding and proactive resolution.
  • Work alongside Project Managers to communicate and discuss how to ensure adherence to project deadlines.
  • To read and understand construction drawings and interpret into practical work.
  • Reporting back to the Project Manager regarding progress, site delays or issues.
  • Attend site briefings and ensure that information and key messages are relayed to the team.
  • Supervision of engineers works on site and including point of work risk assessments and toolbox talks.
  • On site installation, testing and termination of Cat 5e, 6 & 6a copper and fibre optic cabling & associated containment.
  • Containment installation skills to include: Steel wire cable tray, metal conduit, plastic conduit, and plastic trunking.

If you are an experienced Cabling Engineer who is practically minded and is looking to join an innovative company, you should have the following requirements.

Required

  • Experience of installation & termination of Data Cabling.
  • Hold Current ECS Skills card.
  • Excellent attention to detail, sound problem solving skills and analytical thinking with demonstrable experience of delivering action plans to resolve issue and remedy disputes
  • Demonstrable experience of reading and interpreting construction drawings including preparing quantities from specifications and drawings
  • Considerable experience in installation of cat 5e, 6, 6a and fibre cabling
  • Proficient use of cable certification equipment (Fluke or otherwise) to test and produce a set of results for installation
  • Can demonstrate excellent customer service skills in a variety of ways including written, verbal over the phone and face to face
  • Full driving license.

Benefits;

Our client prides itself on staff loyalty and has been recognised for offering great career progression;

– Competitive basic salary

– Attractive benefits package

– Pension

– Van

Commutable locations;

Oxford, Chalgrove, Wallingford, Great Milton, Abingdon, Lewknor, Chinnor, High Wycombe, Didcot, Bicester, Witney, Carterton, Banbury,

If you feel this role is for you and would like discuss in more detail please contact Dylan Lallier on 01865 257 455 or email

INDENG

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Plumbing & Heating Engineer

Client:

Our client are a well respected family run business who provide mechanical services across Oxfordshire and the surrounding counties who specialise in installation and maintenance of Heating, Plumbing and Ventilation Systems on commercial and industrial projects, who due to continued growth are looking to add to their highly successful team of engineers.

The role:

  • Plumbing and heating works to new and existing properties, domestic and commercial.
  • Carrying out new installations in domestic and commercial environments.
  • Hot and cold water services, heating and gas installation work
  • Maintenance on varied systems.
  • Provide a first-class service and customer experience to our clients.
  • Work to deadlines.
  • Ensure compliance with all health and safety regulations.
  • To run and manage projects.

Skills & Experience Required:

  • Sound experience and have CCN1, CKR1, HTR1, CEN1 &WAT1 (or CENWAT), CPA1
  • Commercial Gas desirable but not essential – CODNC01, COCN1, CGDA1, CORT1, ICPN1, CIGA1, CPCP1, TPCP1A.
  • NVQ Level 3 Plumbing/ Heating/ Ventilation is essential.
  • Previous experience servicing and fault finding of domestic boilers and appliances.
  • Qualifications in renewable energy desired.
  • Able to complete boiler installations.
  • Relevant Gas Safe Registration and Tickets
  • Full ACS Domestic Gas Safe Tickets
  • Full UK Driving Licence

Benefits:

  • Highly competitive salary
  • Company van
  • Company mobile
  • Uniform

Commutable Locations:

Oxfordshire, Wiltshire, Northamptonshire, Berkshire

If of interest please email

INDENG

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

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