1st Line Technical Support

Role – IT 1ST Line Technician

Salary – £23k-£27k

Location – Ascot

Our client is looking for an 1st Line IT engineer to come in onsite to help provide support to the day to day and support to the events that are placed onsite. The client hosts large social events all year round that are talked about and viewed all over the country. This role offers a lot of exposure to new technologies for someone in a 1st Line position, allowing them to progress soon.

ROLE

This position will have a key role in the day-to-day support of the clients Tech helpdesk, which services approximately 200 users and covers all areas of Technology for the site. There will be involvement in Technology projects in line with the changing needs of the business. There is no line management or budgetary responsibility included in this role. Support Technician

PRINCIPAL RESPONSIBILITIES

  • Provide a consistently high quality and professional customer service to the client’s business in all areas of Technology.
  • Be the first point of contact for general support and monitor, respond, resolve & document Tech helpdesk tickets.
  • Own day to day functions within the Tech Helpdesk (including but not limited to):

➢ Set up and administration of user accounts.

➢ Asset management including upkeep of the Technology asset database

➢ Set up, distribution and maintenance of all user hardware devices

➢ Configuration and deployment of company software applications

➢ Liaise with 3rd parties to maintain, troubleshoot, and fix issues with company assets.

➢ Installation and troubleshooting of site wide resources.

  • Participate in major Technology projects and own relevant project tasks.
  • Support senior members of the Technology team
  • Produce and maintain concise documentation on systems and procedures for the benefit of the Technology team and client’s employees.

SKILLS, EXPERIENCE AND QUALIFICATIONS

  • Experience working in a multi-disciplined team.
  • Proven work experience as a Technical Support Engineer or similar
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and troubleshoot technical issues relevant to the role
  • Able to administer Active Directory to a good level
  • Ability to work under pressure in customer facing scenarios
  • Ability to prioritize tasks based on urgency and importance

VALUES

The jobholder should understand our values and promote the client as a first-class leisure venue and to ensure that all customers receive the best possible level of service.

These include:

  • Original: Lead the way
  • Uplifting: Make every moment delightful
  • Elegant: Take care of the detail Support Technician

COMPETENCIES

The jobholder should possess core competencies to enable them to promote the client as a first-class leisure venue and to ensure that all customers receive the best possible level of service.

These include:

  • Customer service
  • Commitment
  • Technical Understanding
  • Teamwork
  • Oral and written communication
  • Initiative
  • Creativity and innovation
  • Attention to detail
  • Logical thinking
  • Keen interest in Technology

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

IT 1st Line Engineer

Role: Field Engineer / 1st Line Engineer

Basis: Full Time

Salary/Package: £21-26k

Our client specialises in IT security solutions and have won multiple awards for our excellence including Sophos Partner of the year twice. Our philosophy is to work hard and play just as hard. We are a privately owned company who have been in business since 2003 and continue to grow year on year. We really look after our employees and go above and beyond to ensure we remain an employer of choice. We believe in developing you and promote from within the business.

Primary Purpose

The role of the 1st Line Field Engineer is based at one of our client sites located in Tubney, Oxfordshire, which offers a variety of challenges within one of our high priority clients. You will have experience with various Hardware, Windows, Desktop, Laptop, RAM, imaging machines.

The role includes:

▪ Supporting internal IT functions of client (on/site & remote)

▪ Troubleshoot all on-site issues Hardware/Software at user desk or at IT Department

▪ Network Patching

▪ Support & configuration of meeting rooms/conference rooms e.g. Webcams, TVs, Telephones

▪ Supporting & troubleshooting Wireless Access Points

▪ Printer/Scanner Troubleshooting

▪ Asset Tagging/Tracking (Monthly Report)

▪ At least Weekly Site Visits to one of the other clients’ offices (London/Oxford)

▪ Assist with New User Requests / Laptop builds when required

▪ Troubleshooting when required (Supporting Helpdesk to cover annual leave)

▪ On-Site & Remote Installations

▪ License Management

▪ Documentation – Keep process and procedures up to date Key Responsibilities & Behaviours

Required Applicants for this position should be ambitious with a strong work ethic and excellent client communications. This is a placement position for a high priority client that will see a successful applicant leading the ongoing management & delivery of IT services to this client. As a helpdesk team member, you will be joining a growing and experienced team in supporting a wide variety of technologies.

Please review the list below for the required experience & skills a successful applicant will require to succeed in this role. –

Required:

▪ Excellent Client Service in written, telephone and direct communications

▪ Ability to work both independently and as part of a larger team

▪ Ability to work well under pressure with strict deadlines

▪ Excellent troubleshooting and problem-solving skills

▪ Minimum 3 years of IT experience in a corporate or managed service environment

▪ Experience in co-ordinating & presenting in front of management staff

▪ Experience in communicating with all business users throughout the business up to MD/CEO level.

▪ Experience in IT Helpdesk processes, ticketing, and escalations

▪ Excellent organisational skills

▪ Excellent attention to detail

What we offer you Benefits

o 25+ Days Holiday and rising (plus bank holidays)

o Training and progression available

o Flexible working (WFH incentives)

o Private medical cover

o Discounted gym membership

o Epic Christmas Parties

o Car Parking

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

1st Line IT Support Engineer

1st Line IT Support Engineer

£18,000 – £21,000

Milton Park

Our client are a local Internet, Telecoms and IT Support provider based in Milton Park. We are the telecoms and internet provider of choice for many businesses around Oxfordshire due to their extensive knowledge and 30 + years of experience. We offer strategic business solutions and a wide range of services to businesses within Milton Park, Grove Business Park, Harwell Campus as well as catering for businesses in other locations.

About the role

  • Sector: IT
  • Contract type: Permanent/Onsite
  • Salary: up to £21k per year

Our ideal candidate will have

The passion and desire to learn in a fast-paced environment. You will provide technical assistance to staff and our customers. You will diagnose and troubleshoot software and hardware problems with our IT team. Some IT experience/background would be desirable and would suit a candidate who would like to advance their career gaining hands on experience.

This is a junior position, and you will be supported to develop your skills and progress your career.

Key Responsibilities

  • To provide 1st line support to both internal and external customer via Phone, email, and Face to Face.
  • Log, monitor and respond to support calls in our helpdesk.
  • Configure new laptop/desktop setups for clients.
  • Ensure sufficient information is available to enable issues to be investigated and resolved.
  • Escalate issues to 2nd/3rd line support as appropriate.
  • Update and maintain a knowledge base to ensure future issues can be resolved quickly.
  • Supporting reception staff and users of meeting rooms to ensure smooth running or the hardware/software and Wi-Fi/network services.
  • Patching in our comms room and updating documentation.
  • Troubleshooting issues and responding to general IT requests
  • Fixing hardware issues, liaising with hardware providers for items under warranty
  • Maintain Software and Hardware Asset registers
  • Creating user accounts and performing access control
  • Keeping up to date with best practises in IT administration

Skills and Experience:

  • Any experience/knowledge of Windows OS environments advantageous
  • MSO365 experience advantageous
  • Highly organised with attention to detail required
  • Excellent problem-solving and communication skills
  • Ability to diagnose and troubleshoot basic technical issues
  • Comfortable working with technical and non-technical people
  • Desire to learn
  • Positive and approachable demeanour
  • Ability to provide step-by-step technical help, both written and verbal

Employee Benefits

  • Company Pension
  • Bike to work scheme
  • On-site parking
  • 20 days holiday (plus bank holidays) 3
  • Birthdays off and Xmas shopping day
  • Annual and Quarterly employee recognition awards – with prizes
  • Bonuses reviewed annually
  • We also have company food days and social events
  • Being based on Milton Park means you can get involved in the events, clubs, and classes available in the workplace.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

IT Support engineer

IT Support Engineer
Bangor
£23,000 – £26,533

Are you passionate about IT and looking for your next venture? We have an exciting opportunity to join our IT team at our Bangor site to provide end user technical support for our scientists and professional service teams.

You will act as a first point of contact for IT Support in a customer focused manner, responding to user queries and issues and ensuring responses are timely and accurate whilst obtaining customer satisfaction.

Main responsibilities

  • Ensure accurate logging of tickets, notes and resolutions in the IT Ticket System and that resolution is reached in a timely manner, with customer satisfaction as a primary focus.
  • Install, configure, and repair client hardware including operating system and client software
  • Assist users in access to, and use of, all relevant applications
  • Configuration and maintenance of network printing and multi-function devices
  • Assist in deployment of new software, and resolution of any local issues relating to LAN / WAN
  • Assist with patching and updates
  • Assist in ensuring compliance with the Security policies for our client and conduct work in accordance with all IT Policies or Procedures.
  • New staff IT inductions
  • Administer, maintain, and provide training on hardware, applications and telecoms when required
  • Work collaboratively with other IT and business teams (e.g. Infrastructure, Communications) where required
  • Support other IT areas, including project-based tasks as required
  • Work on multiple cross-functional initiatives and projects as required

Skills and experience required

  • Solid Experience Providing IT Support in a Professional Environment
  • Familiar with maintenance and administration of Windows Client and Server operating systems and Microsoft Active Directory
  • Audit and Asset management experience
  • Demonstrable understanding of Fundamentals of networking (e.g., DNS, DHCP)
  • The use of a centralised helpdesk call logging environment
  • Knowledge of working in a virtualised environment such as VMware
  • Previous use of WSUS, Software Delivery, Remote Control (ITCM)
  • Backup and restore procedures
  • Good knowledge of Microsoft Office 365 is essential with Microsoft Office 2016
  • Excellent problem solving and Diagnosis skills and demonstrable Route Cause Analysis
  • Able to prioritise and manage conflicting demands
  • Thorough understanding of file access and management in a WAN / LAN environment
  • Excellent written and spoken English communication skills and the ability to communicate at all levels of the organisation

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

1st Line Technical Support

Role – IT 1ST Line Technician

Salary – £23k-£27k

Location – Ascot

Our client is looking for an 1st Line IT engineer to come in onsite to help provide support to the day to day and support to the events that are placed onsite. The client hosts large social events all year round that are talked about and viewed all over the country. This role offers a lot of exposure to new technologies for someone in a 1st Line position, allowing them to progress soon.

ROLE

This position will have a key role in the day-to-day support of the clients Tech helpdesk, which services approximately 200 users and covers all areas of Technology for the site. There will be involvement in Technology projects in line with the changing needs of the business. There is no line management or budgetary responsibility included in this role. Support Technician

PRINCIPAL RESPONSIBILITIES

  • Provide a consistently high quality and professional customer service to the client’s business in all areas of Technology.
  • Be the first point of contact for general support and monitor, respond, resolve & document Tech helpdesk tickets.
  • Own day to day functions within the Tech Helpdesk (including but not limited to):

➢ Set up and administration of user accounts.

➢ Asset management including upkeep of the Technology asset database

➢ Set up, distribution and maintenance of all user hardware devices

➢ Configuration and deployment of company software applications

➢ Liaise with 3rd parties to maintain, troubleshoot, and fix issues with company assets.

➢ Installation and troubleshooting of site wide resources.

  • Participate in major Technology projects and own relevant project tasks.
  • Support senior members of the Technology team
  • Produce and maintain concise documentation on systems and procedures for the benefit of the Technology team and client’s employees.

SKILLS, EXPERIENCE AND QUALIFICATIONS

  • Experience working in a multi-disciplined team.
  • Proven work experience as a Technical Support Engineer or similar
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and troubleshoot technical issues relevant to the role
  • Able to administer Active Directory to a good level
  • Ability to work under pressure in customer facing scenarios
  • Ability to prioritize tasks based on urgency and importance

VALUES

The jobholder should understand our values and promote the client as a first-class leisure venue and to ensure that all customers receive the best possible level of service.

These include:

  • Original: Lead the way
  • Uplifting: Make every moment delightful
  • Elegant: Take care of the detail Support Technician

COMPETENCIES

The jobholder should possess core competencies to enable them to promote the client as a first-class leisure venue and to ensure that all customers receive the best possible level of service.

These include:

  • Customer service
  • Commitment
  • Technical Understanding
  • Teamwork
  • Oral and written communication
  • Initiative
  • Creativity and innovation
  • Attention to detail
  • Logical thinking
  • Keen interest in Technology

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

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