3rd Line Support

Position: 3rd Line Engineer

Basis: Full Time

Salary/Package: £36,000.00 to £42,000.00 DOE

Location: Abingdon

Pre USA cover starting –

shift pattern is as follows –

week 1 = Office based Monday – Thursday 08:00 – 16:30 – Friday is Work from Home
week 2 = Work from Home – Monday – Friday – 09:30 – 18:00

When USA cover starts –

week 1 = office-based Monday – Thursday 08:00 – 16:30 – Friday is WFH
week 2 = Work from Home – Monday – Friday – 11:00 – 19:30 – then on a call out payable per call till 23:00

Primary Purpose

The role of the 3rd Line Engineer is working alongside the dedicated helpdesk team that provides support to one of our largest clients located in Tubney, Oxfordshire, which offers a variety of challenges within one of Planet IT’s high-priority clients. You will have experience working within the Windows Enterprise, Office 365, Azure, and Virtualisation in the cloud, networking, the ability to lead and own system outages.

Key Responsibilities

  • Delivering IT infrastructure projects.
  • Logging, managing, and resolving customer IT issues.
  • Remote and on-site support.
  • Contribute to ongoing internal training programs.
  • Keep up to date with developments of Planet IT’s portfolio of products and with wider technology trends.
  • Individual self-study to achieve and maintain industry accreditation.
  • Interacting, supporting, and presenting to new and current IT Service customers.
  • Working closely with the Sales team to support and solutions for all customers.

About You

Applicants for this role should be ambitious individuals with a strong work ethic and desire to learn. You must relish having real responsibility and a desire to earn qualifications and further your career. This is a dynamic position within a fast-growing organisation. As a 3rd Line Engineer, you will be joining a growing and experienced team in supporting a wide variety of technologies. This is a customer facing role, candidates must be highly presentable and possess excellent face to face communication skills when needed.

The right candidate must have the following:

  • Minimum of 6 years’ IT experience in a corporate or services environment
  • Excellent troubleshooting and problem resolution skills
  • Provide high level of support for existing customers
  • Administration of Microsoft operating systems and applications (Office etc.)
  • Microsoft domain infrastructure; Exchange, group policy, DNS, DHCP, Active Directory etc. 2008 – 2016
  • Good written and spoken English
  • SCCM experience
  • Extensive experience of virtualisation technologies, e.g. VMware, Hyper-V, Citrix
  • HP, Dell Hardware experience
  • MCP or equivalent qualification(s) preferred (or working towards them)
  • Extensive LAN/WAN infrastructure knowledge and experience
  • Android/IOS support
  • All cloud technologies
  • AD and Email Migration Knowledge
  • Active Directory and Outlook
  • Windows XP/7/8/8.1/10
  • Office 2010/13/16/365
  • Driving license and own transport essential


Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Job Information

Job Reference: Aw000629_1704274825
Salary: £38000 - £42000 per annum
Salary From: £38000
Salary To: £42000
Job Industries: IT
Job Locations: Abingdon, Oxfordshire
Job Types: Permanent
Apply Now

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Job Information

Job Reference:
Salary From: £
Salary To: £
Apply Now