Customer Service Advisor

Position; Customer Service Advisor

Location; Didcot, Oxfordshire (Moving to Witney late 2021)

Salary; £21,000 – £23,000 per annum

Planet Recruitment are working with a fast growing company in Didcot who are growing their Customer Service team with 2/3 brand new positions. The company are also relocating to Witney into a brand new facility late 2021.

About the role;

The successful candidate will be responsible for handling customers with confidence and delivering excellent communication whilst deliver high standards of customer service at all times.


  • Answers customer queries regarding products, services and sales promotions promptly via email, phone and web chat
  • Responding to customer emails professionally, within 24 hours
  • Accurately records and logs interaction with customers and updates account information on internal systems
  • Chasing and closing warm sales leads with confidence
  • Liaise with suppliers to achieve a positive outcome for our customers in relation to customer service issues/damages
  • Liaise with delivery teams to source accurate information for customer queries regarding current order status
  • Produce shipping quotes for international customers, while trying to find the most suitable, cost-effective price
  • Patiently and confidently deal with customer complaints
  • Actively aim to get 5* reviews from our happy customers
  • Sensitively communicate changes to customers’ orders and find a suitable alternative where required
  • Handle change of mind return requests, including dealing with the couriers

Essential experience;

  • Good level of written English and phone etiquette
  • Experience working in a fast-paced, changing environment
  • Experience dealing with a range of different customers
  • Ability to work as part of a team
  • High attention to detail

Commutable locations;

Didcot, Witney, Oxford, Long Hanborough, Wantage, Abingdon

Key words;

Customer Service Advisor, Customer Service, Call Centre, Sales Advisor


Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Job Information

Job Reference: OT30_1628520889
Salary: £21000 - £23000 per annum + benefits
Salary From: £21000
Salary To: £23000
Job Industries: Commercial
Job Locations: Didcot, Oxfordshire
Job Types: Permanent
Job Skills: Customer Service, Call Centre, Customer Service Advisor, Assistant
Apply Now

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Job Information

Job Reference:
Salary From: £
Salary To: £
Apply Now