Customer Service Advisor

Position; Claims Handler

Location; Didcot, Oxfordshire

Salary; £23,000 per annum

About the role;

Planet Recruitment has registered a new permanent opportunity for our client based in Didcot on a full-time basis. The successful candidate will have a background within customer services and administrative support. The role is Monday – Friday 8:30am – 5pm.


  • Maintain claims allocated to you within the set SLA’s
  • Make formal assessments on claims to decide if they are covered under the policy terms and conditions
  • Make cost effective decisions on all claims handled
  • Raising Purchase Orders
  • Updating consumers on all actions taking
  • Liaise with manufacturers and retailers
  • Update weekly reports to track where you are against SLA
  • Telephones to be answered within set SLA
  • Emails to be responded to within set SLA
  • Handle complaints in the correct manner as set by the underwriters
  • Adherence to the business Service Level Agreement targets
  • Perform other duties as assigned

Essential experience;

  • Good office organisational and administrative skills
  • Excellent communication skills
  • Excellent customer service skills
  • Able to work on own initiative and ability to prioritise
  • Proficient in Microsoft Office applications – Word, Excel, PowerPoint, Outlook

Commutable locations;

Abingdon, Didcot, Wallingford, Harwell, Oxford, Wantage

Key words; Claims, Customer Service, Admin, Office Assistant, Customer Support


Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Job Information

Job Reference: OT44_1652092427
Salary: Up to £23000 per annum
Salary From: £23000
Salary To: £23000
Job Industries: Commercial
Job Locations: Didcot, Oxfordshire
Job Types: Permanent
Job Skills: Claims, Customer service, Office Support, Admin, Administrator, Part time
Apply Now

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Job Information

Job Reference:
Salary From: £
Salary To: £
Apply Now