IT Support Officer

Role: IT Support Officer

Salary: £18,360 to £25,000 per annum + benefits

Location: Oxford

Benefits: Free Meals(Breakfast, Lunch and Dinner), 25 days Holiday, Free Gym Mmembership

About the role

This role is at a prestigious establishment in Oxford, it offers great career progression and working within a beautiful environment.

The User Support Officers work on a rota basis to provide a single first point of contact for all IT service users and will strive to provide a first fix service.

The User Support Officers are the public face of the IT department and will be customer focused and have excellent interpersonal skills.

Main Duties and Responsibilities

  • To staff the helpdesk during opening hours on a rota-based system providing first line/first fix support to service users.

This will involve:

  • logging and managing incoming requests for support via the helpdesk system, telephone and email
  • maintaining good communication with users and providing timely updates on progress with issues
  • escalating incoming support calls to other members of the IT department if appropriate
  • managing the allocation and booking of resources
  • Maintaining the IT asset and configuration management databases
  • Providing second line and desktop support assistance as requested by the User Support Team Leader
  • Proving administrative support to the IT team
  • To aid with basic network and infrastructure diagnosis and resolution as well as configuration and setup.
  • To assist with wider IT department project implementation as required
  • To assist other members of the team during periods of heavy workload or staff absence
  • To undertake any other duties as reasonably requested by the line manager, the IT Operations Manager or the IT Director.

About the Candidate

Person Specification Characteristic

  • Good GCSE grades (or equivalent) with English, Maths and ICT at grade C or above Essential
  • Demonstrable knowledge of IT systems infrastructure and general user applications Essential
  • Demonstrable knowledge of client systems configuration and printer support Essential
  • Demonstrable knowledge of back-office Microsoft applications such as Windows Server, SCCM, Teams and GPO’s. Essential
  • Demonstrable knowledge of basic networking principles Essential
  • Good understanding of Office 365 and Windows 10 and later operating systems Essential
  • Be willing to undertake training eg NVQ Level 2 or 3 in IT customer service Essential
  • A professional and trustworthy manner Essential.
  • Excellent organisational skills with the ability to prioritise tasks Essential
  • A good telephone manner, excellent command of the English Language, both written and spoken and the ability to convey technical issues to non-technical colleagues Essential
  • The ability and willingness to work flexibly including evenings and weekends, occasionally at short notice Essential
  • A desire to be proactive and to provide excellent customer service Essential
  • Task and goal-orientated with a positive attitude Essential
  • Commitment to the protection of children and young people Essential
  • Willingness to work within the School’s Child Protection guidance for staff and follow relevant organisational procedures Essential

Basic hours are:

  • During term time of 08.00 to 17.00 Monday to Friday including unpaid lunch break o 08.30 to 12.30 Saturday (on a rota basis, time off in lieu can be taken at a mutually agreed time during the following week)
  • During School holidays o 09.00 to 17.00 Monday to Friday including unpaid lunch break in addition the post holder may be required to provide remote or on-site support for the publication of GCSE and A-Level results both on the release and pre-release days from 6am.


Annual holiday entitlement is 25 days per year, plus bank holidays (although please note that bank holidays which occur during term time may well be working days, for which time off in lieu will be given). The holiday year runs from 1st September to 31st August. As the School closes completely over Christmas/New Year, staff are required to take 5 days of their holiday entitlement to cover this period.


Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Job Information

Job Reference: AW000137_1649399402
Salary: £18000 - £25000 per annum
Salary From: £18000
Salary To: £25000
Job Industries: IT
Job Locations: Oxfordshire
Job Types: Permanent
Job Skills: IT Support, IT technician, 2nd line,1st line, Network, ICT Support, ICT Technician, School IT, School IT Supporet
Apply Now

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Job Information

Job Reference:
Salary From: £
Salary To: £
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