Remote Working - Permanent.
Salary: £21,000 – £27,000
Our Client are seeking an ambitious individual who wants an opportunity to launch their IT career; with opportunities for training, qualifications, personal development and real responsibility for delivering excellent quality IT solutions and support for our customers
The role of 1st/2nd Line Support Technician working from home offers variety and challenges with each customer being unique and expecting excellent levels of service. The role includes:
Logging, managing and resolving customer IT issues
Remote and on-site support
Facilitating calls via the hotline system
Contribute to ongoing internal training programs
Keep up-to-date with developments of Planet IT’s portfolio of products and with wider technology trends
Individual self-study to achieve and maintain industry accreditation
Applicants for this 1st/2nd Line IT Support Technician role should be ambitious individuals with a strong work ethic and desire to learn. You must relish having real responsibility and a desire to earn qualifications and further your career. This is a dynamic position within a fast growing organisation. As a 1st/2nd Line Support Technician you will be joining a growing and experienced team in supporting a wide variety of technologies. This is a customer facing role, candidates must be highly presentable and possess excellent communication skills when needed.
The right candidate must have the following:
Minimum of 1 years’ IT experience in a corporate or services environment
Excellent troubleshooting and problem resolution skills
Provide high level of support for customers
Administration of Microsoft operating systems and applications (Office etc.)
Good written and spoken English
Lenovo, Dell Hardware experience
Active Directory and Outlook
Ability to work independently under pressure
The following skills are desirable:
Microsoft domain infrastructure; Exchange, group policy, DNS, DHCP, Active Directory etc. 2008 – 2016
MCP or equivalent qualification(s) preferred (or working towards them)
Driving license and own transport essential
Training and progression available
Annual increments are subject to achieving performance management targets.
37.5hrs per week
Private Health care
20 days Annual leave per year.
21-27k depending on experience
Why Planet IT?
A dynamic, young, successful and friendly environment who actively promote career progression
A thorough and continuous training program
The opportunity to progress your career within an ever expanding company