3rd Line IT Support Engineer

Location; Milton Park, Abingdon, Oxfordshire

Salary; £35k - £40k

Fantastic place to work

Our client is an exciting, vibrant and fast-growing company with its HQ in Milton Park, Abingdon, Oxfordshire. Offering class leading customer service in the IT Industry. This is an excellent opportunity to join a great company with an exciting future to look forward to.

The role:

The role of the 3rd Line IT Engineer based in Milton Park offers variety and challenges with each customer being unique and expecting excellent levels of service:

  • Main responsibilities: Logging, managing and resolving customer IT issues

  • Remote and on-site support

  • Contribute to ongoing internal training programs

  • Keep up to date with developments of our clients IT’s portfolio of products and with wider technology trends

  • Individual self-study to achieve and maintain industry accreditation

  • Interacting, supporting and presenting to new and current IT Service customers

  • Working closely with the Sales team to support and solutions for all customers

Key Skills:

  • Minimum of 4 years’ IT experience in a corporate or services environment

  • Excellent troubleshooting and problem resolution skills

  • Provide high level of support for existing customers

  • Administration of Microsoft operating systems and applications (Office etc.)

  • Microsoft domain infrastructure; Exchange, group policy, DNS, DHCP, Active Directory etc. 2008 - 2016

  • Good written and spoken English

  • Experience of virtualisation technologies, e.g. VMware, Hyper-V, Citrix

  • HP, Dell Hardware experience


  • Android/IOS support

  • All cloud technologies

  • AD and Email Migration Knowledge

  • Active Directory and Outlook

  • Windows XP/7/8/8.1/10

  • Office 2010/13/16/365

  • Ability to work independently under pressure

Salary Package:

  • A salary of £35,000 - £40,000 depending on experience Private health care

  • Holidays are 20 days per year plus bank holidays and 3 days extra for Christmas closure

  • Training and progression available

  • Flexible working hours/days

  • Discounted gym membership

Other Benefits:

  • Company incentives and bonuses throughout the year

  • Christmas Party abroad

  • The opportunity to progress your career right through to management level within a rapidly expanding company

  • Quarterly team building events

  • The opportunity and support to earn a considerable salary

  • You will have a voice & input

If you are interested in this vacancy and believe you have the necessary skills and experience to be successful, please send your CV to alex@planetrecruitment.co.uk or call 01865 257 455