ICT Support Technician

Redditch, Worcester & Solihull

Salary: £20,000 – £21,000

plus benefits


The role will be covering schools based in the Redditch, Worcester & Solihull areas for a multi-academy trust.


Our client provides a fully managed IT Support service and are heavily involved with ongoing projects and developments for the Trust. The ideal candidate will be expected to provide support to the school and help support the rest of the Trust ICT team as required.


Technical Requirements (not everything below is essential, however the more that can be demonstrated the better)

  • Daily Proactive checks of ICT areas

  • Proactive Maintenance of all hardware across the site (Including IT Suites & Network Cabinets)

  • Re-imaging PC’s

  • 1st/2nd line support for all IT user

  • Application Deployment

  • Desktop Deployment

  • Supporting Microsoft Windows Server and Windows 10/7

  • IT Inductions to new staff members

  • Setting up new staff members and managing passwords

  • Responsible for managing the sites IT helpdesk and ensuring we meet SLA’s

  • Maintain IT documentation such as Assets/Authentication docs/Maintenance schedule

  • Maintain audio visual equipment around the site,

  • Update tickets logged to our Service desk

  • A working knowledge of Windows server administration

  • An understand of technologies - Experience with any of the following operating systems & software packages is advantageous. Windows 10/7, Microsoft Server 2012 R2/2016, Impero, Sophos, Office 365.


And non-technically we’re looking for

  • Positive outlook and attitude when dealing with staff/students even in busy situations

  • Previous experience working in the education sector is beneficial

  • A great communicator

  • Flexible approach

  • A self-motivator

  • A well organised person who can respond to shifting priorities and plan effectively

  • Someone who can follow instructions and work alone when required

  • Can do attitude

  • Communicate at all levels due to the extensive liaison with all departments and senior staff



Salary: £20,000.00-£21,000.00 per year – Plus benefits