Infrastructure Engineer – Hybrid role

Updated: Nov 1

Location; Milton Park, Abingdon, Oxfordshire

One day per week in the office (Monday)

Salary; £35k - £45k + Benefits


Purpose

To ensure IT infrastructure is operational and secure, and when problems occur, they are rapidly identified and fixed. Provide input and support to IT projects.


Results & Responsibilities

Infrastructure Operations and improvement

  • Monitoring and Analysing security and network performance and undertaking remedial activity where issues identified.

  • Implementing security patches and updates onto the client's environments.

  • Planning and monitoring capacity, redundancy and hardware performance and undertake remedial activities where required to permanently resolve operational issues with infrastructure.

  • Ensuring data is backed-up, tested, and recorded in accordance with ISO27001 requirements

  • Perform data recovery as required.

  • Ensuring effective IT security is in place across the company.

  • Providing Infrastructure support to the company's users through helpdesk ticketing system within agreed SLA’s.

  • Provide documentation for change management and best practices.

  • Support deployments and releases across multiple platforms and environments.


Design and Architecture

  • Work with architects and developers to plan new processes, usage of new technologies and setup of platform environments.

  • Design and implement new processes, technologies and platforms.

  • Review designs to ensure they provide the most value to the business.


Project and Agile Team WORKING

  • Work with project teams to provide infrastructure expertise to create infrastructure solutions that support project deliverables.

  • Identifying and delivering infrastructure improvement projects.

  • Undertaking environment builds as part of the service transition process.

  • Work on a regular basis with build engineers, developers, testers, business analysts, architects and configurators, as part of cross functional teams in an agile project environment.

  • Collaborate with Development, QA and other teams to ensure a smooth transition of deliverables through proper release channels and to solve problems.

  • Database backup and restore and script deployment.


Personal Development

  • Taking personal responsibility for skills development, particularly to enhance infrastructure support, monitoring and deployment tool capabilities.

  • Actively participating in the performance management process and taking responsibility for delivering agreed objectives.


PERSON SPECIFICATION


Driving Quality

  • Takes personal pride in delivering work of the highest standards.

  • Sets targets for quality and completeness of work that go beyond the minimum required.

  • Develops robust processes by which work is checked, assessed and monitored for quality.

  • Compares the quality of work against that of others in similar roles or teams and strives to outperform others.


Decision Making

  • Identifies and evaluates the range of options open to them.

  • Articulates the assumptions made and the risks involved in decisions taken.

  • Analyses information carefully to identify facts, patterns, trends and missing data that may impact on a decision.

  • Communicates decisions clearly to those who are affected.


Supporting Colleagues

  • Actively participates in knowledge sharing and cross-functional networking groups

  • Participates in brainstorming sessions and uses influencing and persuasive skills to promote their ideas to others.

  • Sets up systems and processes by which useful information or intelligence can be shared.

  • Makes appropriate information and knowledge available promptly to those who have a need for it.

  • Recognises and capitalises on the opportunities presented by the diversity within and across different teams.


Achieving Results

  • Focuses on performance outcomes despite uncertain or difficult circumstances.

  • Engages in the team planning process by proactively setting personal (and/or team) objectives.

  • Identifies opportunities to improve the way work is organised and flows within the team.

  • Creates systems or processes by which help the teamwork in a more efficient and cost-effective way.

  • Spots opportunities to reduce or manage costs more effectively within their area to avoid overlap, rework or delays.


Managing Change

  • Responds constructively and quickly to shifting goalposts or changing requirements.

  • Copes effectively with rapid change or increased demands.

  • Reprioritises own work or the work of the team in response to external pressures.

  • Is flexible in their approach; adapts their working style to suit the needs of the situation.


Drive & Motivation

  • Addresses multiple demands without losing focus or energy.

  • Increases efforts in the face of difficulties or obstacles and recovers quickly after setbacks.

  • Remains calm and focused during stressful or challenging situations; concentrates only on things they can control or influence.

  • Encourages others during challenging times with their positive, can-do attitude.

  • Willing to work over the allotted hours to meet deadlines and carry out work at quiet times that don’t affect staff.


Customer focus

  • Shows a clear understanding of the different customers and their needs.

  • Works collaboratively with customers to establish expectations and needs and agree service delivery levels.

  • Treats all customers as individuals and takes pride in delivering a personalised, high-quality service.

  • Brings people together from different teams to address barriers to excellent customer service.


Knowledge

  • ITIL or equivalent infrastructure support model.

  • Knowledge of Achilles business and infrastructure.

  • Correctly identify technical and non-technical problems.

  • Analytical and problem-solving skills.

  • Delivering on objectives.

  • Personal development.

  • Strong Microsoft and ESX skills – Active Directory, Windows & Server Operating

  • Systems, Server Builds, SCCM.

  • Strong Cloud skills – Azure, AWS

  • Anti-Virus and IT Security Management.

  • Knowledge of ISO27001 and or ISO9001.

  • Networking – Knowledge of WAN’s, LANS, Firewalls, Routers, Switches, VPN’s, VLAN’s, IP Services.


Experience

  • Experience in Infrastructure support/development team.

  • Working experience in most of the following Technologies:

  • Microsoft Server latest version and legacy versions.

  • Linux Operating System

  • Cloud hosted, hybrid and physical hosted infrastructures

  • Database technologies - SQL and Non-SQL

  • VMWare ESX

  • PowerShell Scripting

  • Azure B2C

  • Docker/ Kubernetes/Docker Swarm

  • Jenkins

  • Demonstrable experience of supporting complex infrastructure.

  • Evidence of having successfully delivered business/performance improvement through infrastructure activities.

  • Effective provision of Helpdesk support within a busy, time-pressured environment.

  • Administering a virtualised/cloud hosted server environment.


Qualifications

  • IT degree or equivalent experience preferred.

  • ITIL, MCSE, or cloud hosting provider certification desirable.

  • Knowledge of ISO27001 and or ISO9001.