£25k – £35k plus Benefits
Milton Park, Oxfordshire / Initially Work from home (Covid)
Our client are seeking an ambitious individual who wants an opportunity to progress an IT career within a successful managed service provider; with training, qualifications, personal development, and real responsibility for delivering excellent quality IT solutions and support for our customers.
The role of IT Analyst is primarily based in Abingdon, Oxfordshire. (Home working in the current climate and can be discussed moving forwards).
It offers a variety of challenges with each customer being unique and we expect excellent levels of customer service.
The role would require you to:
Monitor Sophos alerts and remediate issues where required
Produce weekly/monthly/quarterly reports as per client specification
Log, manage, and resolve customer security issues
Work with 3rd party resources to resolve issues
Keep up to date with developments of Planet IT’s portfolio of products and with wider technology trends
Individual self-study to achieve and maintain industry accreditation
Work closely with the security services manager
Applicants for the IT Analyst role should be ambitious with a strong work ethic and desire to learn. You must relish having real responsibility and a desire to earn qualifications and further your career.
The role requires someone with a solid IT support background, but the role will be varied. And although there will be the initial day to day work once settled in, we would expect you to want to branch into Security with focus in the main to be on this.
You should be able to work on your own initiative and will be expected to bring ideas to the table to further advance the services offered in the department.
As an IT Analyst in the Security Services department, you will be joining a growing and experienced team in supporting a wide variety of technologies.
The right candidate must have the following:
Attention to detail
Minimum of 3 years’ IT experience in a corporate or services environment
Excellent troubleshooting and problem resolution skills
Provide high level of support for existing customers Administration of Microsoft operating systems and applications (Office etc.)
Working knowledge of Microsoft domain infrastructure; Exchange, group policy, DNS, DHCP, Active Directory etc. 2000 - 2016
A solid working knowledge of Sophos XG firewalls or similar
Good written and spoken English
Ability to work independently under pressure
Driving license and own transport essential
Training and progression available
Annual increments are subject to achieving performance management targets.
37.5hrs per week
Private Health care
Annual increments are subject to achieving performance targets.
25 days Annual leave per year plus Christmas period closure.
Salary to be discussed
Our Client are a dynamic, successful, and friendly environment who actively promote career progression A thorough and continuous training program. The opportunity to progress your career within an ever-expanding company
If you are interested in this vacancy and believe you have the necessary skills and experience to be successful, please send your CV to firstname.lastname@example.org or call 01865 257 455