Salary: £30k – £32k plus Benefits
The IT Officer’s role is to provide customer-focused, front line IT support to our client. This will include working both under the direction of the IT Manager and independently in day-to-day activities by reacting quickly and effectively to IT problems. The main duties include solving users’ problems, providing advice and guidance installing and configuring PCs and application software and carrying out office administration. Additional duties include monitoring and maintaining Linux and Windows servers and developing scripts for automating routine administrative tasks.
To assist the IT Manager in the day-to-day activities of the IT department, and react quickly and efficiently to IT issues as they arise
Installation and configuration of PCs
To purchase, install and support computers and software provided by the College to administrative and staff
Providing support to users including computer maintenance, training and advice, in particular drop-in support for students during term time and support for conferences during vacations
To keep the student computer room systems up-to-date and working including enforcement of the computer room rules
To maintain virus-checking software on College owned equipment and assist students with installation and updates
To deal with malware and clean up suspected virus infections and account compromises in a safe manner
Assisting the IT Manager with other tasks such as network management, software deployment as required
To maintain a database of IT fixed assets owned by our client.
To keep track and organise replacement of stocks of consumables including toner and ink cartridges
To maintain information on the access control systems
To analyse and project IT use/need and help IT Manager to develop strategy for meeting this
Creation and updating of IT documentation within the client.
Involvement in projects as required both in conjunction with the IT Manager and independently
Identify equipment needs and select suitable products under the IT Manager’s authorisation
To provide first-line problem-solving support for users via telephone, email and in personTo provide assistance for students with technical problems concerning their own computers
To assist staff with computer usage and basic troubleshooting
To inform students about facilities available, College regulations and best practices
To work with the AV Technician to set up and support computers, printers and audio visual equipment for conference use during student vacations
To assist the IT Manager with the maintenance of general College systems Office administration/reorganisation
To work with the IT Manager on developing scripts for automating routine tasks such as installation and configuration of software or proactive monitoring for problems