Senior ICT Consultant

Sevenoaks, Kent

£27,000 - £35,000



Our Client are looking for and enthusiastic and motivated person who has a real flair for technology mixed with a passion for providing exemplary customer service to join our expanding Southeast team.

They provide a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training to over 900 schools across the Southeast of England. We put schools and their needs first, taking care of all their technology needs so that they can get on with teaching and learning.

Our client is a friendly and supportive place to work where people feel trusted and respected, and we are proud of the diversity and flexibility that we have and the breadth of skills and experience of our staff.

The successful candidate will be based at a secondary school in Seven Oaks to support and maintain all IT hardware and services across the school site as well as helping the school improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions. You will facilitate communication between your schools and our client turn IT on keeping them up to date with what services you can offer and manage the accounts of your customers. You will be very competent in maintaining school computer equipment, installing new and existing software across the network, provide technical support for users and resolve identified technical problems. You will also have exceptional knowledge of common user applications and excellent experience of using Microsoft Office365.


The ideal candidate will have at least 2-3 years’ experience in working in a previous ICT Technician/2nd Line Support preferably in the education sector although not essential.

You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman’s terms to our customers. You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team.


You must be educated to at least GCSE/A Level or similar


Responsibilities include:

  • Work as part of the team to handle 2nd/3rd line requirements, ICT emergencies & school complaints.

  • Resolve and manage any technical issues that impacts the running of the school’s function by providing robust technical solutions.

  • Provide internal network support.

  • Help with the support/mentoring of the 1st/2nd support roles.

  • Enforcing and monitoring in line with School policies

  • Internal staff training

  • Lead on the installation or repair of computers with standardised applications and networking software, diagnosing and solving problems that develop in their operations.

  • Responsible for a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware)


Skills/Abilities

  • Windows Server, Active Directory and Microsoft Operating Systems

  • Virtualisation Technologies - particularly HyperV

  • Cloud Technologies - Office365/Azure

  • Experience of leading on installations of servers and networks

  • Ability to make proactive decisions when an ICT emergency occurs.

  • Outstanding levels of customer service with positive & pro-active communication skills both verbal and written

  • Flexible and adaptable

  • Friendly and approachable

  • Excellent team player

  • Able to work independently and good at planning and organising own time effectively.


Our client is a friendly and supportive place to work where people feel trusted and respected, and we are proud of the diversity and flexibility that we have and the breadth of skills and experience of our staff.


The role is offered on a full-time, full year basis and successful candidate will be subject to an enhanced DBS and safeguarding checks.


In return, we are offering a salary of between £27,000 - £35,000 negotiable for the right person, benefits include Pension scheme, Eye care voucher scheme, Cycle Scheme, Mental Health First Aid and Employee Assistance Programme.