Senior IT Support

£27k-£32k

Birmingham

Full time

29 days annual leave + bank holidays

Job Description

Role Purpose To ensure all IT systems, software, processes and hardware within the schools and external sites are supported efficiently and effectively. Meaning all IT systems of Trust schools are readily available for the use of pupils and staff and to develop those systems to provide new, faster, and better services for the whole school population (including Trustees, parents, prospective parents etc.) To enable the installation of IT hardware with a focus on IT infrastructure and Estates security installation.


Working closely with the Senior IT Operations Manager and Estates Asset Manager to install the agreed Access Control and CCTV systems. Working with the wider IT services team installing new IT hardware including screens, networking.


Key Responsibilities


General:

  • To maintain IT operation for the Trust schools, including use of PCs, laptops, network infrastructure, network appliances and peripherals

  • To ensure and manage the configuration and installation of new software onto the network and to maintain existing installations

  • To prepare a specification for build, configure and install a wide variety of computer hardware into the school.

  • To develop and enhance IT service and implement trust Information Security and IT related GDPR policies that enhance network security and to allow the implementation of new services

  • Maintain the Trust IT Infrastructure document

  • To use diagnostic methodologies that to ensure that problems are swiftly identified and resolved

  • To provide effective training and support to staff and pupils

  • Monitor software usage to evaluate long term usage

  • To ensure all tasks are carried out with due regard to Health and Safety Day to Day Tasks

  • To install, maintain, monitor and repair: a wide range of software packages to meet the needs of the curriculum and management.

  • Including but not limited to Microsoft 365 and Windows 10/11 etc.,

  • a wide range of hardware to meet the needs of the curriculum and management. Including but not limited to Switches, AP’s, Audio Visual, Structured Cabling etc.,

  • Supporting staff with using IT facilities, to enhance learning in the classroom

  • Periodic testing of network security policies to ensure that user accounts/group accounts have appropriate access permission levels

  • Operational implementation of Trust IT policies

  • Systems access control (permission management)

  • Maintenance of the school’s backup systems

  • Onsite response and regular site visits

  • Remotely access school devices when required Effective and collaborative team membership

  • Participate in training and other learning activities and professional development as required

  • Attend and participate in meetings as required

  • Perform all other reasonable requests as required within the grading of the post

  • Respect confidentiality always This job description is intended as an outline indicator of general areas of activity and will be amended considering the changing needs of the Trust and its schools. It is expected that the post holder will be as positive and flexible as possible in using this document as a framework.


An enhanced DBS check is required for all successful applicants.


Person Specification


Essential

Experience of:

  • IT Infrastructure and IT systems maintenance

  • Server management and maintenance

  • IT Asset Management

  • IT Curriculum support

  • Implementing existing and new IT solutions

  • Systems access control (permission management)

  • Cloud backup solutions and disaster recovery

  • Networking understanding and implementation experience

  • Software deployment and patch management

  • Endpoint Manager

  • End user device maintenance and repair

  • Antivirus

  • Microsoft 365

  • Windows OS

  • Windows Server o Strong “make it happen” ethos

  • Cloud transformations and migrations

  • Project planning and implementation

  • Installation of IT & Estates hardware e.g., Access Points, Screens, CCTV, Paxton Management

  • Able to direct and co-ordinate the work with others (including suppliers involved in hardware installation projects)

  • Able to communicate with staff at all levels of management

  • Set high standards and be a role model for staff, taking responsibility for own and others professional development

  • Liaise effectively with external organisations and agencies Knowledge and understanding

  • Understanding of the application of IT in relation to business support services

  • Experience in managing IT systems

  • Technical knowledge and experience using a Windows domain

  • Experience of hardware fault diagnosis & repair

  • Experience of software installation and patch management

  • Understanding of Information and cyber security

  • Experience in supporting different devices including Macs and iPads

  • Experience of working in a school environment

  • Intranet development and design (SharePoint)

  • Knowledge of Cloud Computing and BYOD solutions

  • Systems administration

  • Understanding of website code language (PHP, CCS, JavaScript) Skills and Abilities

  • Ability to communicate the vision of the Trust in relation to the development of the organisation

  • Ability to communicate effectively orally and in writing

  • Sound judgement and decision-making skills

  • Strong analytical and problem-solving skills

  • Ability to learn new software systems

  • Ability to make decisions based on analysis, interpretation and understanding of relevant data and information

  • Respect for confidentiality

  • Thinks clearly in emergency and stressful situations

  • Readiness to accept and implement change, openness, and willingness to learn and flexibility

  • Managing and implementing hardware installations

  • Ability to identify poor quality workmanship and rectify to the high standards set out by IT

  • Services Personal Qualities

  • •Role model for Trust’s core values

  • Exercises accountability effectively, efficiently, and fairly

  • Prioritises and manages own time effectively

  • Sets and achieves challenging professional goals

  • Excellent interpersonal and communication skills

  • Demonstrates effective decision-making skills, including the ability to make quick decisions when under pressure and be willing to take responsibility for decisions

  • Determination to succeed, always holding the highest possible expectations of self and others

  • Flexible and adaptable

  • Use own initiative Experience

  • Experience in a technical troubleshooting role

  • Systems administration experience

  • Experience of delivering an IT Training programme to staff

  • Track record of recent, relevant professional development

  • Administrative experience in an educational setting

  • Experience of using data input systems

  • Experience of child protection procedures and commitment to safeguarding pupils

  • Understanding of the application of IT in relation to school support services

  • Technical knowledge and experience using a Windows domain

  • Experience in supporting different devices including Macs and iPads

  • Experience of working in a school environment

  • Commitment to professional development