Unified Communications Technician

Location: Milton Park, Oxfordshire

Salary/Package: £22k - £25k

Healthcare, Pension & Holiday

Our Client are seeking an ambitious individual who wants an opportunity to launch their Converged IT career; with opportunities for training, qualifications, personal development, and real responsibility for delivering excellent quality IT solutions and support for our customers.

The Role

The role of Unified Communications Technician based in Didcot, Oxfordshire offers variety and challenges with each customer being unique and expecting excellent levels of service. The role includes:

  • Delivering Unified Communications projects including - Direct Routing for Microsoft Teams, Wildix and Ring Central

  • Logging, managing, and resolving customer data connectivity and Direct Routing for Microsoft Teams issues

  • Remote and on-site support

  • Contribute to ongoing internal training programs

  • Keep up-to-date with developments of Planet IT’s portfolio of products and with wider technology trends

  • Individual self-study to achieve and maintain industry accreditation

  • Interacting, Supporting, and presenting to new and current customers

  • Working closely with the Voice and Connectivity team to support and deploy solutions for all customers

About You

Applicants for role should be ambitious individuals with a strong work ethic and desire to learn. You must relish having real responsibility and a desire to earn qualifications and further your career. This is a dynamic position within a fast-growing organisation. As Unified Communications Technician you will be joining a growing and experienced team in supporting a wide variety of technologies. This is a customer facing role, candidates must be highly presentable and possess excellent face to face communication skills when needed.

The right candidate must have the following:

  • Minimum of 3 years’ IT experience in a corporate or services environment

  • Excellent troubleshooting and problem resolution skills

  • Provide high level of support for existing customers

  • Administration of Microsoft operating systems and applications (Office etc.)

  • Microsoft domain infrastructure; Exchange, group policy, DNS, DHCP, Active Directory etc. 2008 – 2016

  • Microsoft 365 Experience

  • Good written and spoken English

  • Extensive LAN/WAN infrastructure knowledge and experience

  • Android/ iOS support

  • Azure / AWS/ Google Cloud

  • Windows XP/7/8/8.1/10

  • MacOS / OSX

  • Office 2010/13/16/365

  • Ability to work independently under pressure

  • Driving license and own transport essential

The following skills are desirable:

  • Linux systems

  • Unix Environment

  • IT procurement / IT Cost saving initiatives

  • Software development

  • Experience of deploying and managing telephony systems

  • Extensive Microsoft PowerShell experience

  • Experience of the delivery and support of Ethernet and SIP services

  • Microsoft Skype for Business/ Direct Routing for Teams deployments and support


  • Training and progression available

  • Annual increments are subject to achieving performance management targets.

  • 37.5hrs per week

  • Private Health care

  • Annual increments are subject to achieving performance targets.

  • 20 days Annual leave per year.

  • £22K - £25k depending on experience