Location: Milton Park, Oxfordshire
Salary/Package: £22k - £25k
Healthcare, Pension & Holiday
Our Client are seeking an ambitious individual who wants an opportunity to launch their Converged IT career; with opportunities for training, qualifications, personal development, and real responsibility for delivering excellent quality IT solutions and support for our customers.
The role of Unified Communications Technician based in Didcot, Oxfordshire offers variety and challenges with each customer being unique and expecting excellent levels of service. The role includes:
Delivering Unified Communications projects including - Direct Routing for Microsoft Teams, Wildix and Ring Central
Logging, managing, and resolving customer data connectivity and Direct Routing for Microsoft Teams issues
Remote and on-site support
Contribute to ongoing internal training programs
Keep up-to-date with developments of Planet IT’s portfolio of products and with wider technology trends
Individual self-study to achieve and maintain industry accreditation
Interacting, Supporting, and presenting to new and current customers
Working closely with the Voice and Connectivity team to support and deploy solutions for all customers
Applicants for role should be ambitious individuals with a strong work ethic and desire to learn. You must relish having real responsibility and a desire to earn qualifications and further your career. This is a dynamic position within a fast-growing organisation. As Unified Communications Technician you will be joining a growing and experienced team in supporting a wide variety of technologies. This is a customer facing role, candidates must be highly presentable and possess excellent face to face communication skills when needed.
The right candidate must have the following:
Minimum of 3 years’ IT experience in a corporate or services environment
Excellent troubleshooting and problem resolution skills
Provide high level of support for existing customers
Administration of Microsoft operating systems and applications (Office etc.)
Microsoft domain infrastructure; Exchange, group policy, DNS, DHCP, Active Directory etc. 2008 – 2016
Microsoft 365 Experience
Good written and spoken English
Extensive LAN/WAN infrastructure knowledge and experience
Android/ iOS support
Azure / AWS/ Google Cloud
MacOS / OSX
Ability to work independently under pressure
Driving license and own transport essential
The following skills are desirable:
IT procurement / IT Cost saving initiatives
Experience of deploying and managing telephony systems
Extensive Microsoft PowerShell experience
Experience of the delivery and support of Ethernet and SIP services
Microsoft Skype for Business/ Direct Routing for Teams deployments and support
Training and progression available
Annual increments are subject to achieving performance management targets.
37.5hrs per week
Private Health care
Annual increments are subject to achieving performance targets.
20 days Annual leave per year.
£22K - £25k depending on experience