IT Support Technician

IT Support Technician

£25k -£30k

Herefordshire

Benefits:

  • Refer a friend bonus
  • Employee rewards scheme such as Employee of the Month
  • Retail discounts platform
  • Health and wellbeing services for employees and their families
  • 25 days holiday plus bank holidays

System & Hardware Support Co-ordinator

As a committed people company we strive to attract employees who have the desire to work hard and who wish to develop and build a career. We are currently looking for a Systems & Hardware Support Co-ordinator to join our enthusiastic team, one of the leading companies in the legionella compliance industry providing services to Local Authorities and Housing Associates throughout the UK.

Job Purpose

Reporting to the Head of IT – The System and Hardware Support Coordinator serves as a linchpin within the IT department, ensuring the seamless functioning of both hardware and software systems across the organisation. This role focuses on creating and managing user accounts, maintaining system integrity, and providing daily support to both engineers and office staff to promote efficient operational flow. Additionally, the coordinator is responsible for managing telecommunication devices, ensuring data security, and providing customised data solutions to meet the specific needs of the organisation.

Main Duties & Responsibilities

  • Create and manage user accounts and email mailboxes
  • Maintain and update Active Directory (AD) with accurate contact information
  • Administer multi-factor authentication (MFA) for all new users
  • Write and implement Excel macros and SQL queries for data exports
  • Set up and manage mobile devices for new starters, enrolling them onto Airwatch
  • Provide technical support to engineers and office staff, including password resets and general advice on Microsoft products
  • Offer general user support
  • Update site contacts and pricelists
  • Create new sites, monitoring regimes, and user accounts for both engineers and office-based staff
  • Ensure up-to-date rules on the .19 server for IRIS notifications
  • Prepare and distribute weekly PM calls for the upcoming week
  • Notify upcoming calls for the next week
  • Create PM calls, contracts, and notify calls for the upcoming month
  • Update existing contracts to include new sites, regimes, patterns, tasks, calls, and skills
  • Create and manage user accounts and email mailboxes
  • Assign or remove Microsoft licenses as required
  • Maintain and update Active Directory (AD) with accurate contact information
  • Administer multi-factor authentication (MFA) for all new users
  • Manage and customise email services, including distribution groups
  • Write and implement Excel macros and SQL queries for data exports
  • Set up and manage mobile devices for new starters, enrolling them onto Airwatch
  • Provide technical support to engineers and office staff, including password resets and general advice on Microsoft products
  • Business-specific application support – creating PM visits for the following week and month
  • Commitment to continuous learning and development

Experience, Skills & Requirements

Technical Proficiency

  • Solid understanding of Microsoft Office Suite, especially Excel for creating macros
  • Microsoft 365 knowledge
  • Familiarity with SQL for data manipulation and exports
  • Proficient in Active Directory (AD) management including Azure AD and other Microsoft services
  • Knowledge of mobile device management, particularly Airwatch
  • Experience in setting up and troubleshooting hardware, including mobile phones and workstations
  • Familiarity with VPN and Wi-Fi configurations

Problem-Solving Skills

  • Strong analytical and problem-solving abilities to diagnose and fix issues efficiently
  • Ability to adapt and find solutions to new challenges as they arise

Communication Skills

  • Excellent verbal and written communication skills to liaise effectively with both technical and non-technical staff
  • Ability to create clear and concise documentation for internal procedures and system configurations

Teamwork and Leadership

  • Ability to work well in a team, as well as independently when required
  • Experience in leading or coordinating small projects or teams would be advantageous

Customer Service Skills

  • Strong interpersonal skills with a focus on customer service, for both internal and external stakeholders
  • Ability to explain technical concepts to non-technical users in an understandable manner

Professional Experience

  • A minimum of 2-3 years of experience in a similar role is highly desirable
  • Relevant certifications in IT, such as CompTIA A+, Network+, or Microsoft certifications, are advantageous

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Network Manager

Network Manager

£38k – £40k

Derby

Benefits:

  • 25 Days Holiday + BH;
  • Company Sick Pay Scheme
  • Life Assurance;
  • Cycle to Work Scheme;
  • Reduced Gym membership at select gyms;
  • Employee benefits platform, including Employee Assistance Programme (EAP) and MyMindPal;
  • Employee Purchase Scheme;
  • Staff Entertainment Events;
  • Free Parking;

This role will have supervision of 2 staff members, so experience of team leadership will be an advantage. The role will also include cover for Saturday mornings during term time (8am to 12.30pm), where this cover, will be open to all IT staff and logged as TOIL.

The role is to manage the day-to-day operation of the ICT environment for the customer as part of a wider managed service team.

The team’s function will be to provide staff and student support for all aspects of the ICT infrastructure, including Servers, Storage, Networking, Wireless, Telephony, Client Devices and Software.

The job includes managing the current onsite ICT Technicians in providing proactive “customer-focused” support for all aspects of ICT.

Key Responsibilities:

  • To be responsible for the Onsite IT Support team functions for the customer.
  • To work as part of the ICT Managed Services team who are together accountable to deliver an effective ICT Managed Service.
  • To assist the Service Delivery Manager, when required, in the compilation of monthly reporting to manage, track and trend the effective delivery of services to the College.
  • To work with the ICT Managed Service team to overcome any regular or recurring issues.
  • Reporting relevant data and information to the Service Delivery Manager where required.
  • To be responsible for the development and execution of the ICT systems/service work plans, and individual work plans for team members.
  • To manage and help develop the ICT Technicians through training, mentoring and support, ensuring that the team is sufficiently skilled for the smooth running of the IT system.
  • To work collaboratively with teaching and learning and business support to understand their ongoing technology requirements to support in the development of the IT Strategy and ongoing operational planning and management.
  • To be responsible for helping with the IT budget creation and management, ensuring the internal procurement process is followed for all purchases.
  • To provide an effective communications interface between the Customer and the various groups within ICT Managed Service provider.
  • Work with the Service Delivery Manager to identify beneficial changes to IT systems or processes to improve performance/availability/reliability or reduce costs.
  • To support the Service Delivery Manager in the development and execution of the Customer’s ICT strategy.
  • To implement all actions, recommendations, and remedial work as a result of internal or external ICT audits.

Key Skills/Experience:

  • At least 3-5 Years relevant experience working within a support or hosting operations environment
  • Excellent working knowledge of MS Office 365 and Microsoft Server Operating Systems
    • Good working knowledge of: * Veeam and other 3rd party backup technologies
    • Virtualisation technologies including VMWare and Hyper-V
    • VLANs and VPN configuration
    • Server-based client services (Active Directory, DHCP, DNS, NPS, GPO’s)
    • PowerShell scripting
    • SAN technologies
    • Server & Infrastructure hardware
    • Understanding of Firewalls, Smoothwall, SonicWALL
    • Understanding of Safeguarding Filtering solutions, Lightspeed, Smoothwall. SafetyNet

Desirable Criteria:

  • VMWare Certifications

Any exposure or Experience supporting Fortinet / Cisco firewall solutions

  • Microsoft Server / Desktop Certifications
  • Experience supporting Microsoft Azure
  • Working knowledge of Apple OS X and IOS
  • Good working knowledge of industry standard Imaging and Deployment Tools including SCCM, Intune, Autopilot
  • ITIL Foundation v3 or at least an understanding of ITIL and its importance in the world of IT.

Interpersonal and communications skills

  • Excellent verbal and written communication skills
  • Pro-active approach to work
  • Ability to communicate complex technical issues to non-technical users
  • Able to work unsupervised using your own initiative
  • Willingness to keep abreast of new developments in software and hardware
  • Full clean UK driving licence (desirable)

School – Generic Staff Requirements:

Be committed to working as part of a cohesive, supportive and forward-thinking team which has a shared vision to

  • Raise student attainment so that all students successfully progress through the school to further and higher education and quality employment
  • Place the College and its facilities and resources at the heart of the community it serves.
  • Model the highest professional standards to students in all aspects of the role
  • Ensure that the personal and social development of students results in responsible and active citizens graduating from the College
  • In collaboration with others, review the impact of actions taken and respond accordingly
  • Play a role in the effective implementation of the school’s safeguarding and equal opportunities policies

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Virtual Data Manager – Schools – Leeds

Role: Virtual Data Manager

Salary: £35,000

Location: Leeds – Hybrid

Benefits:

  • 30 days (plus statutory) holiday entitlement
  • Mileage
  • Benefits include a pension scheme
  • Private healthcare with Vitality
  • Inclusive life insurance
  • Mileage Allowance

Our client was established in 2009 and is one of the first and largest independent MIS Support provider and nationally support over 1,000 schools. As a business focused on service delivery, our people are our most important asset. We make every effort to ensure that we recruit and retain the best people in the business.

Are you a detail-oriented and organised person with a passion for data management? Do you thrive in a virtual work environment, If so, we have an exciting opportunity for you to join our growing team as a Virtual Data Manager within the education sector.

As a Virtual Data Manager, you will be responsible for providing a comprehensive data management service to schools carrying out a schedule of work including assessment, reporting, census and provision of analysis. You should have the confidence to suggest areas for improvement and training for the schools. Our ideal candidate must have experience of using a variety of MIS systems, however users of Bromcom or Arbor are particularly desirable. It would be advantageous to have expertise of other data systems such as SISRA, FFT, ALPs or 4 Matrix. Ideally you should have a good understanding of the education sector. You will have a thirst for knowledge and problem solving, while delivering a first-class service to our customers. You will have the ability to work either in a team or independently and excellent organisation skills are essential.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Virtual Data Manager – Schools

Role: Virtual Data Manager

Salary: £35,000

Location: Oxford – Hybrid

Benefits:

  • 30 days (plus statutory) holiday entitlement
  • Mileage
  • Benefits include a pension scheme
  • Private healthcare with Vitality
  • Inclusive life insurance
  • Mileage Allowance

Our client was established in 2009 and is one of the first and largest independent MIS Support provider and nationally support over 1,000 schools. As a business focused on service delivery, our people are our most important asset. We make every effort to ensure that we recruit and retain the best people in the business.

Are you a detail-oriented and organised person with a passion for data management? Do you thrive in a virtual work environment, If so, we have an exciting opportunity for you to join our growing team as a Virtual Data Manager within the education sector.

As a Virtual Data Manager, you will be responsible for providing a comprehensive data management service to schools carrying out a schedule of work including assessment, reporting, census and provision of analysis. You should have the confidence to suggest areas for improvement and training for the schools. Our ideal candidate must have experience of using a variety of MIS systems, however users of Bromcom or Arbor are particularly desirable. It would be advantageous to have expertise of other data systems such as SISRA, FFT, ALPs or 4 Matrix. Ideally you should have a good understanding of the education sector. You will have a thirst for knowledge and problem solving, while delivering a first-class service to our customers. You will have the ability to work either in a team or independently and excellent organisation skills are essential.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

IT Manager

Role: IT Manager

Location: Tonbridge

Salary: £32,000 – £38,000

Benefits: include salary sacrifice pension scheme, benefits & wellbeing Hub including electric/hybrid car leasing scheme, cycle & ebike scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discounts scheme.

Our client is current seeking an IT Manager who is motivated and enthusiastic about technology i. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers.

As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school’s ICT network. You will also collaborate with the Senior Management team to aid in the development of the school’s IT infrastructure and put in plans for projects. Your role will be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability.

Your commitment to delivering support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and this will involve staying informed about the services and solutions turn IT on can offer, as well as managing customer accounts.

Key Responsibilities include:

  • Managing the school’s network infrastructure and ICT based applications
  • Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups.
  • Providing technical advice, training and support to staff to enable them to make effective use of systems.
  • Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner
  • Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups.
  • Line manage and take responsibility for the work of the ICT support staff.
  • 2nd/3rd line support.
  • Enforcing and monitoring in line with school policies.
  • Training of internal staff.

Our ideal candidate will have:

  • A strong passion for IT, with at least of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting.
  • An exceptional understanding of the requirements and responsibilities of working within the school environment.
  • Experience in upgrading a school IT Network system.
  • Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills.
  • The ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the services provided by the team.

The role is offered on a full year, full-time basis and the successful candidate will be subject to an enhanced DBS check.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

ICT Consultant

Role: ICT Consultant

Location: Reading

Salary: £25,000 – £30,000

Benefits: pension scheme, electric/hybrid car scheme, cycle/ebike scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme.

The successful candidate will join the onsite tech team and report into the Trust IT Manager, you will be responsible for maintaining all IT hardware and services across the school sites as well as helping the school improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions.

You facilitate communication between your schools and our client keeping them up to date with what our clients’ services can offer and manage the accounts of your customers. You will be skilled in maintaining school computer equipment, installing new and existing software across the network, provide technical support for users and resolve identified technical problems. You will also have good knowledge of common user applications and good experience of using Microsoft Office65.

You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman’s terms to our customers. You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team.

The ideal candidate will ideally have at least 2 years’ experience in working in a previous ICT Technician preferably in the education sector although not essential.

Responsibilities include:

  • Resolve and manage any technical issues that impacts the running of the school’s function by providing robust technical solutions.
  • Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations.
  • Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware)

The role is offered on a full-time, full year basis and successful candidate will be subject to an enhanced DBS and safeguarding checks.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Service Delivery Manager

Service Delivery Manager

£45k – 50k + company car allowance 6k p.a

Location would best suit M1/M40 corridor within 80 miles north of M25.

Benefits: Holidays – 22 days going to 25 days after 4 years’ service plus Bank Holidays (depending on role, we may go direct to 25 days at start) Company Sick Pay, Life Assurance, Pension, Paternity Leave Pay – depending on service, can receive up to 3 days full pay, Free Parking, Employee Purchase Scheme, Bravo Benefits – High Street Rewards, reduced Gym membership, Cycle to Work Scheme, Employee Assistance Programme (EAP) and MyMindPal, Staff entertainment events.

You will be the central point of contact for our Managed Service and Support customers, ensuring clients needs are fulfilled as per agreed contracts and performance criteria.

The role involves working closely with Clients, Service Introduction Managers, and IT Teams to ensure services and infrastructure have a cost-effective level of capacity to deliver services, measuring KPI’s to ensure continual improvement and service continuity. The role also manages the P&L for each Managed Service customer and to identify any opportunities for account development.

Key Tasks:

  • To manage the day-to-day relationship with the customer from a service perspective
  • Manage the P&L for each Managed Service customer identifying opportunities for commercial and relationship development.
  • Schedule and attend regular customer service reviews.
  • Ensure Service Level Agreements are achieved.
  • Provide monthly reporting to the Services Manager including SLA’s, call volumes, major incidents, and other management information.
  • Take ownership of any support issues which are of a critical nature and drive forwards from a Problem Management view.
  • Attend prospect presentations and support the commercial team during pre-sales stages.
  • Manage escalation process on all major incidents/changes and on escalating any issues to the manufacturer ensuring adherence to SLA’s.
  • Dealing with and resolving customer complaints
  • Training the live/on-site operations team in how to deal with incidents and client communication.
  • Fulfil line management function on site Managed Service teams and where required Services teams based at Head Office
  • Identify service improvement and commercial opportunities with existing clients.
  • Ensure compliance of Managed Service teams policies and procedures.
  • To ensure that systems, processes, and methodologies as specified are followed to sure effective monitoring, control, and support of service delivery.
  • To be responsible for implementation of, and adherence to, agreed frameworks for service within the Managed Service via ITIL methodology.
  • Ensure all staff comply and Customer’s site Health and Safety Procedures and all other policies and procedures that may apply within their roles.
  • Deputizing for the Service Manager when required

Performance Measures:

  • Minimised SLA/KPI penalties
  • Completion of staff annual appraisals
  • Exemplary Customer Satisfaction Scores
  • Customer retention and renewals

Key Skills:

  • Excellent time management skills.
  • Excellent interpersonal skills.
  • A willingness to jump in on an incident no matter what the time of the day.
  • Good commercial/contract awareness.
  • Ability to promote CPD within team.
  • Excellent personal presentation skills.
  • Good numerical and literacy skills.
  • Good level of Microsoft Office skills, particularly Excel and Word packages.

Experience Required:

  • Demonstrable, successful experience in a Customer Service Management / Account Management role with specific responsibilities for a group of customers.
  • Experience in an ICT managed service provision in education beneficial or commercial environments.

General Requirements:

  • Clean driving licence.
  • This position will require an Enhanced DBS check.
  • ITIL Foundation Certificate beneficial.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

BI Developer

BI Developer

Banbury

Fixed term contract – 12 months

£30k – £35k

Job Description

We are looking for a business intelligence (BI) developer who will be working on designing various analytical reports on company data and delivering them to management and other interested parties. As a BI developer, you will be working with business users, collecting their requests, and then updating the set of existing BI reports to accommodate business needs. You will be expected to establish company standards and common reporting terminology, and to help align existing and future reporting requests to such standards. Working on and developing ERP system.

BI Developer Responsibilities

Collect and maintain the set of business reporting requirements.

To build & maintain dashboards and reports in Power BI underpinned by SQL and bespoke reporting applications.

Translate business needs to technical specifications.

Design, build and deploy BI solutions.

Maintain and support data analytics platforms.

Create tools to store data.

Analyse existing reports and optimize them for standardization across the company.

Conduct unit testing and troubleshooting.

Evaluate and improve existing BI systems.

Collaborate with teams to integrate systems.

Develop and execute database queries and conduct analyses.

Create visualizations and reports for requested projects.

Develop and update technical documentation.

Set up and maintain BI tools, infrastructure, and integration with company data sources.

Tabular Modelling – Build and Enhance existing SSAS Tabular.

Support projects and produce business reports upon request to influence key business decisions.

Take ownership over your workload and tickets coming in, prioritising queries based on business needs.

Keep on top of Data Quality and reporting efficiency, adopting a continuous improvement mind set wherever possible.

Liaise with internal and external customers to understand their business and technical requirements, documenting required components such as data structure, workflow, dependencies, and then develop a technical solution to meet their needs.

Familiarity with Azure Open AI, showcasing an understanding of leveraging AI capabilities within the Microsoft Azure ecosystem for enhanced functionality and innovation.

Support and manage testing.

Proactively staying up to date with release notes, take ownership for testing during upgrades and ensuring the data services team are fully skilled in its operation.

Required Skills

Proven experience as a BI Developer or Data Scientist

Background in data warehouse design (e.g. dimensional modelling) and data mining

In-depth understanding of database management systems, online analytical processing (OLAP) and ETL (Extract, transform, load) framework.

Familiarity with BI technologies (e.g. Microsoft Power BI, Oracle BI)

Knowledge of SQL queries, SQL Server Reporting Services (SSRS) and SQL Server Integration Services (SSIS).

Proven abilities to take initiative and be innovative.

Analytical mind with a problem-solving aptitude.

BSc/BA in Computer Science, Engineering, or relevant field.

Strong communicator, both written and verbal.

Strong analytical skills.

Ability to work in a fast-paced environment.

Understanding of data integration concepts and ability to connect to various data sources using connectors, gateways, etc.

Experience working on multiple projects simultaneously.

Advanced SQL & understanding of SQL Data Warehousing.

INDIT

Planet Recruitment is acting as an Employment Business in relation to this vacancy.

Network Manager

Network Manager

Slough

£30k – £36k

Benefits:

  • A very autonomous relaxed environment whilst still providing you with support whenever you need it, Potential to Apply for Microsoft Training Vouchers after a Year
  • working with a friendly bunch of people who are passionate about IT but also providing a fantastic service! We are passionate about investing in the education of pupils
  • SAGE Employee Benefits.
  • 2 years death in salary
  • 3% pension contribution
  • Sage benefits scheme (discounts)
  • MS Vouchers 3 month after probation – progression plan
  • 25 days holiday, 5 days for Xmas and get it all off. BH just given. Holiday at holiday

Our client is a leading Education ICT solutions provider. The cumulative expertise of our long-established team spans more than seventy-five years’ worth of experience in providing consultancy, infrastructure services, network development and upgrades, and managed support services to educational establishments throughout the UK. By providing over 700,000 hours of support to over 270,000 users per year, is an established market leader in the technology support sector.

looking for a Network Manager based on a client site to provide the core management function of the managed service.

Key Tasks

  1. ICT Support Service on-site
  • Ensure a consistent ICT support service is delivered to the school/centre. Establish and maintain high quality learning facilities and assist in planning their future development.
  • Provide overall responsibility for ICT service in the school/centre as Network Manager. Including: advanced troubleshooting, ensuring a consistent service level, identifying potential network issues and escalating unresolved problems.
  • Advanced maintenance of specialist equipment, specialist repairs/modifications upgrades, software/hardware enhancements within own capabilities. Arrange for other repairs/modifications to be carried out by others.
  • Prioritise staff work loads, mentor, advise and train junior staff on appropriate working practices & procedures.
  • Advise senior staff on areas of potential ICT growth/problems. Demonstrate and highlight issues arising from the safe and effective use of specialist equipment/materials.
  • Provide detailed specialist advice and guidance as required to School/Centre on ICT requirements.
  • Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience.
  • Monitor stock levels within an agreed budget, cataloguing resources and undertaking audits as required. Advise school on future purchasing requirements.
  • Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person.
  • To be aware of the school/centre’s responsibilities under the Data Protection Act 1984 for the security, accuracy and relevance of personal data held on such systems and ensure that all administrative and financial processes comply with this.
  • Analyse the support logs to produce detailed management reports and help plan future support service developments.
  • Provide second level of in-school support for more complex requests.
  • Set support priorities given staff availability and wider ICT service demands.
  • Advise leadership team on areas of concern
  1. Technical Expertise
  • Perform advanced diagnosis procedures on hardware, peripherals and applications.
  • Give appropriate advise on compatibility of hardware and OS.
  • Give appropriate level of advise on compatibility of applications with existing systems, based on user requirements
  • Working with the Senior Engineer to design and implement network infrastructure to meet the school’s requirements.
  • 2nd Line Management active network components including switches, routers and firewall.
  • Maintain Internet filtering systems.
  • Manage remote access to the school’s intranet.
  1. Processes

  • Tailor processes to the specific school. Report on the effectiveness and impact of the processes.
  • Design, implement procedures on receiving and testing ICT equipment.
  • Design and implement procedures on asset disposal.
  • Maintain and regularly review whole-school system contingency plans.
  • Design and implement the school’s backup and virus protection policies.
  • Implement appropriate security systems to protect hardware, data and confidential information.
  • Report on and monitor progress against agreed service levels (both internal and external).
  • Have an overall view of the capabilities of the school’s ICT service and contribute to continuous improvement to meet future needs.
  • Assist in planning for major developments of ICT services.
  1. Checks
  • To do regular checks on our client systems, which include – but are not limited to, the following:
    • Disk space checks
    • Backup checks
    • Event log checks
    • Cluster Shared Volume/Shared Storage for Hypervisors
    • SNMP Traps
  1. Holiday Work
  • To lead engineering projects within the school holidays.
  • To provide a detailed scope of works and design for this project
  • Lead individuals of teams on site and delegate appropriate tasks to them to ensure the correct running of the project on time.
  • Work with the account manager in liaising with the school to ensure all equipment is correct and that the school see you as the face of the project.
  1. Other
  • Actively monitor school, LEA/LA and legal responsibilities.
  • Develop relevant H&S procedures and ensure that all ICT users follow appropriate practice.
  • Ability to self-regulate
  • Any other tasks that the Technical Management Team, or the Company Directors feel are appropriate

Work Experience Requirements

  • Two or more years’ experience managing Enterprise level Network infrastructures/a Service Desk.
  • Ideally experience with Virtualisation (VMWARE or Hyper-V preferred)
  • Cloud Services experience (Desirable, not essential)

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

D365 Supply Chain Management Functional Consultant

D365 Supply Chain Management Functional Consultant

Banbury/Kidlington

Hybrid working

Contract – £450 – £500 PD (outside IR35)

3/6 Months with possible extension

This is a very exciting contract role working for a rapidly growing business working in an advanced technical market place.

Our Client exists to accelerate the advantage and impact of our their clients. They do it through innovative engineering and technology that solves complex problems and brings a step-change in weight, speed, and efficiency. They are looking for us to help fulfil our mission to accelerate an efficient, electric, and sustainable future.

An opportunity has arisen for a D365 Supply Chain Management Functional Consultant to join the IT Department in a rapidly expanding and exciting work environment. We are seeking a D365 functional consultant to carry forward our Business change and Process Improvement projects as a continuation from an ERP implementation. journey through the delivery of continuous improvement and moving into manufacturing automation.

We have future development items that fell outside the scope of the initial implementation with a roadmap of future requirements for the business. These require coordinating in conjunction with the Project Manager as part of delivery for an overall programme of work.

The project is supported by a team of business subject matter experts, IT specialists and an external service provider.

Job role:

  • The D365 Supply Chain Management (SCM) Functional Consultant will:
  • Show expertise in any or several of the following D365 SCM functional areas:
    • Finance
    • Procurement
    • Inventory
    • Manufacturing
    • Retail
  • Delivery of D365 SCM end-to-end implementation projects including design, configuration, testing, training, cutover & reporting
  • Work with onsite engagement team & client team to gather requirements, determine expectations & finalise deliverables
  • Support the delivery team during design sessions, gather requirements, determine expectations & finalise deliverables
  • Support the delivery team to comprehend business problems, develop solutions & implement through in-platform configuration
  • Ensure quality project delivery of deliverables produced and demonstrate experience in system and functional testing
  • Demonstrate excellent foundational consulting skills, including analytical knowhow, written & verbal communication & team participation
  • Provide guidance and recommendations for improvement to existing systems.
  • Other ad-hoc duties as required.

You’ll have:

  • Experience working within these relevant industry sectors; Engineering, Manufacturing, Warehousing, Logistics.
  • Strong experience with Dynamics 365 SCM, with a proven track record of quality delivery.
  • Solid understanding of SCM functionality so that best solutions can be suggested to the business with the aim to avoid customisations and the right solution delivered.
  • Strong knowledge of the latest IT systems, legislation, and best practice.
  • Ability to describe technical issues or choices to technical and non-technical stakeholders.
  • Demonstrated experience of being involved throughout the lifecycle of implementations.
  • Demonstrable experience engaging with stakeholders on all levels of a business, internal and external – Essential.
  • Excellent written and verbal communication skills.
  • Good problem-solving skills; tactful and diplomatic.
  • Proactive, and seeing risks and opportunities during implementation and raising these accordingly
  • A lateral thinker, with the ability to choose the appropriate platforms and solutions
  • Can communicate complex technical ideas in a straightforward way.

We’ll provide:

  • Training to add to your existing skills and accelerate your career
  • A supportive and empowering work environment

INDIT

Planet Recruitment is acting as an Employment Business in relation to this vacancy.

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