IT Helpdesk Manager – Abingdon

Job Title:

Salary:

Location:

Helpdesk Manager

45-48k

Tubney – Hybrid

Benefits:

  • 25+ Days Holiday and rising (plus bank holidays)
  • Flexible working (WFH incentives)
  • Bupa Cash Plan
  • Private Healthcare
  • Cycle Scheme
  • Discounted gym

Our client:

Our client are an award winner leading IT company offering complete out-sourced IT solutions to organisations across the UK and Europe. Based on Milton Park, Oxford, we provide a comprehensive range of support services, software and hardware solutions to major blue-chip clients and our technicians are highly skilled in planning, implementing and trouble shooting.

Primary Purpose

To be the link to operate this highly prestigious contract, you will be based front and centre with the customer and their team of dedicated resources; you are the managerial link to help move forward not only the day-to-day helpdesk issues but help to implement all required future and current IT project business related requirements.

  • The role is based on a single customer; this role heads up a team solely based on supporting and servicing the contractual support for a single customer.
  • The role is to help develop and nurture all IT requirements, both product stack provided and IT customer-introduced IT requirements.

Heading up a team of 12 dedicated personnel to this single account, and as such, are responsible for all decisions regarding 1-1/Rota/Development/Hiring, etc.

Key Responsibilities

Team management

  • Working with the Helpdesk Team Lead but responsible for Day-to-day ticket management and resolution of any escalation raised
  • Day-to-day team management – holidays/training/sickness including completion of details within team rota
  • Management of apprentice role within the dedicated team
  • Future team training and performance reviews via monthly 1-1 sessions and yearly company-aligned targeted individual KPI program
  • Guidance and future direction of the dedicated team with required training courses to complete all required accreditations
  • Interaction with dedicated IT team on day-to-day tickets raised
  • Reviewing team working process and policy update
  • Managing expectations of the customer so we are fully aligned to provide the best service possible
  • Working closely with the Planet It Core Support Team to provide high standards of overall support across the contractual obligations

Answering to the Technical Director of our client

Overall Management & Direction

  • Reporting on team metrics to both client and the customer direct
  • Escalation management and resolution of said issue between both planet/customer/3rd party (if required)
  • Security monitoring and management within the in-house team and the wider Planet family
  • Linking Projects, IT strategy Roadmap to sit within the customers’ expectations
  • Recruitment of new resources when required
  • Helpdesk performance improvement – identify and resolve both current and future improvements.
  • Major incident management
  • Constant review of all required software/hardware documentation required for the dedicated team to enable full support
  • Control of the client-owned stock management
  • Management of all client-based infrastructure, both physical and cloud-based
  • Integration of new projects into the user base for future support

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Infrastructure Engineer

Infrastructure Engineer

£38-43k

Eynsham

Benefits: Holidays will be 22 days + BH,

rising to 25 days + BH per annum

at +1 per year of service.

Life Assurance – 2 * basic salary

This role is part of the platform support function, responsible for the provisioning, support, maintenance and operation of platform services and internal support provision.

  • Act as an escalation point within Technical Services for technical issues.
  • To provide guidance and support to the wider IT services in line with the IT strategy
  • Act as a technical lead on specific projects (server, storage, systems, networks) and help to track and manage delivery of projects across the team.
  • To contribute to the drive of using automation to create efficiencies.
  • Help mentor and develop other members of the Technical Services and wider support teams.
  • Propose and lead initiatives within the department, such as process or service improvements, or new training programs.
  • Engage and build relationships with both technical and non-technical resources and stakeholders amongst customers and staff.
  • Manage additions, deletions and changes in line with the companies ISO9001 and ISO27001 quality and information security systems.
  • Maintaining system updates across the estate in line with Cyber Essentials plus requirements.

Role Profile

The role holder will use their technical knowledge to deliver projects to customers of the business.

We’re looking for someone who is passionate about technology and will focus on ensuring delivery of projects to customers in a professional and timely manner.

You will possess good interpersonal skills, with a pragmatic approach to the customer, be flexible, and willing to work outside normal office hours, where appropriate to achieve the task in hand.

As a member of a team, you will need to respect the opinions of others and we want people to have a common project goal and share in a knowledge sharing culture.

You will be responsible for the for the provisioning, support, maintenance and operation of platform services and internal support provision. The role will be working with other teams providing technical assistance to pre-sales requests and tender responses where necessary. You will be able to work alone or as part of a team with the ability to stay calm and productive under pressure. You should be self-motivated with excellent planning and organisational skills.

You will have a proven track record in a platform role and have experience in producing appropriate documentation.

Key Responsibilities and Accountabilities

  • Responsible for the technical delivery of technical systems/network projects on the most secure, reliable and resilient platforms.
  • To ensure compliance with the defined security policies regarding access to the Internal systems
  • Strong understanding of all services within IT, particularly those pertaining to infrastructure.
  • Strong time management and organisational techniques must be willing to work under own instruction.
  • To ensure that the internal systems uptime is maintained at the required level
  • To maintain an accurate asset register
  • To ensure all systems and devices are updated and secured in a timely manner
  • To ensure that backups and business continuity procedures are adhered to
  • To make recommendations on potential improvements to internal systems to improve service levels and security
  • Ensure all governance processes are followed, which will include standards, policies and designs being approved at the Technical Design Authority; and changes being implemented in a controlled scheduled manner after approval from the Change Approval Board.
  • You will take ownership of key services within the systems and network support functions, and ensure the stability and availability these provide to the business.
  • Ensure requests are dealt with in a timely manner in accordance with SLA’s

Key Skills and Experience:

Required

  • At least 2 year experience with Veeam Backup & Replication
  • At least 2 years experience with Server Virtualisation (Hyper-V, VMWare)
  • Microsoft Cloud Technologies (Azure, M365, Intune, Endpoint, AutoPilot)
  • Microsoft Windows Technologies – Server & Desktop
  • Storage (SAN, NAS)
  • Networking Fundamentals (TCP/IP, DHCP, DNS, routing and switching)
  • Server & Desktop hardware
  • Ability to contribute to departmental processes
  • Willingness to adapt and think outside the box

Desirable

  • ITIL Foundation
  • Automating Technologies, e.g. PowerShell, Salamander
  • Nutanix
  • Microsoft Endpoint Configuration Manager
  • Vendor specific networking experience

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

ICT Consultant – Schools – South East London

Role: ICT Consultant – 2nd Line

Location: Woolwich, Blackheath, Greenwich & New Eltham

Salary: £27,000 – £32,000

Benefits:

  • Pension Scheme
  • Car scheme
  • Cycle scheme
  • Eye care scheme
  • Mental health first aid
  • Employee assistance programme
  • Employee recognition scheme

Join an amazing MSP that works in education who are looking for a ICT Consultant to travel to multiple locations and school, need to have 2/3rd Line experience. This also comes with a Travel Card.

Role summary:

This role will involve supporting a Trust of primary schools where you will be the liaison between your schools and our client, ensuring that they are kept informed about the products and services can provide, and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions.

To be suitable for this role, you should a passionate interest in IT and a solid technical background, as well as being self-driven and enthusiastic about offering exceptional customer service.

Being a team player, possessing excellent communication and organisational skills as well as having a cheerful disposition are essential prerequisites for this role.

Our ideal candidate should have at least 2 years’ experience in working in a previous ICT Technician/2nd line in the education sector although not essential.

You should have the ability to work independently and exhibit a flair for troubleshooting and a proactive attitude towards identifying potential avenues to enhance the services provided by the team.

Responsibilities include:

  • Resolve and manage any technical issues that impact the running of the school’s function by providing robust technical solutions.
  • Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations.
  • Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware)

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

IT Support Technician

IT Support Technician

£25k -£28k

Mansfield

Our Client is a single source supplier of performance its and architectural ironmongery providing high quality products ideally suited to the health, education, commercial, defence, office fit-out and high-end residential markets.

With over 150 years of combined management experience within the ironmongery industry, they have invested more than £8m to create two state-of-the-art manufacturing facilities based in the East Midlands. These two modern bright facilities provide over 100,000sqft of manufacturing space and have been designed to feature ‘all-new’ high-efficiency processing centres including the latest in CNC engineering, high precision through feed cutting equipment, a state of the art and environmentally friendly door finishing plant together with the latest in post-forming technology allowing us to wrap both high impact PVC’s and laminates to doors and frames alike.

Responsibilities:

· Manage Helpdesk tickets, prioritising and resolving all issues with the team.

· Setup and configure all new computer hardware.

· Setup and maintain user accounts and permissions through AD.

· Setup and maintain user email accounts through Office 365.

· Aid the team with any new infrastructure installations, such as Servers/Switches and routers etc.

· Maintain all company IT documents such as Asset register.

· Ensure that all users are adhering to company policies.

Requirements:

· Access to own vehicle.

· Willingness to learn.

· Adaptable to changing circumstances and demands.

· Good knowledge of Microsoft Office 365, especially Excel as this is heavily used.

· Knowledge of Windows 10 Pro operating system, and Windows server 2016 and above

· Good problem-solving skills.

· Knowledge of infrastructure setups would be advantageous.

· Previous experience in a helpdesk environment is necessary.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Assistant Network Manager

Assistant Network Manager

Abigdon

£25k – £30k

Benefits:

  • A very autonomous relaxed environment whilst still providing you with support whenever you need it, Potential to Apply for Microsoft Training Vouchers after a Year
  • working with a friendly bunch of people who are passionate about IT but also providing a fantastic service! We are passionate about investing in the education of pupils
  • SAGE Employee Benefits.
  • 2 years death in salary
  • 3% pension contribution
  • Sage benefits scheme (discounts)
  • MS Vouchers 3 month after probation – progression plan
  • 25 days holiday, 5 days for Xmas and get it all off. BH just given. Holiday at holiday

Our client is looking for a IT Engineer based on a client site to work as part of our managed service team.looking for an Assistant Network Manager based on a client site to work as part of our managed service team.

Key Tasks

  1. ICT Support Service on-site
  • Under the guidance of the Network Manager: Provide specialist ICT support that ensures the school/centre establishes and maintains high quality learning facilities.
  • Become the “second in command” to the Network Manager, and if working for a Trust Network Manager, potentially lead that satellite site – so the ability to work independently is a must.
  • Use specialist skills/training/experience to support school/centre’s staff & pupils ICT requirements.
  • Maintenance of specialist equipment, check for quality/safety, undertake specialist repairs/modifications within own capabilities and arrange for other repairs/modifications to be carried out by others.
  • Demonstrate and assist in the safe and effective use of specialist equipment/materials.
  • Provide specialist advice and guidance as required to School/Centre.
  • Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience.
  • Implement agreed work programmes/practices under the guidance of Senior Staff.
  • Monitor and manage stock within an agreed budget, cataloguing resources and undertaking audits as required.
  • Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person.
  • Mentor junior colleagues
  • To be aware of the school/centre’s responsibilities under the Data Protection Act 1984 for the security, accuracy and relevance of personal data held on such systems and ensure that all administrative and financial processes comply with this.

  1. Technical Expertise
  • Connect up and check hardware for normal operation.
  • Set up a suitable desktop environment for users of a standalone or networked PC.
  • Install simple software applications as required.
  • Perform basic set up and checking of networked PCs.
  • Perform basic maintenance tasks for user accounts.
  • Use simple utilities to change information on the intranet.
  • Follow instructions to run basic network monitoring reports or utilities.
  1. Processes

  • Follow an acceptance test procedure on new ICT equipment and report results appropriately.
  • Update records of installed hardware and software.
  • Maintain a software library and store original copies of installed applications.
  • Transfer and transportation of IT Equipment to required areas or rooms within the site.
  • Follow processes and tasks described in school’s disaster recovery and maintenance plans.
  • Follow instructions to implement school backup and virus protection procedures.
  • Record requests accurately in a support log. Retrieve details of previous requests if an enquiry is made.
  • Investigate a request for support, record diagnostic information and either resolve or escalate to the appropriate level.
  • Record the time spent on tasks and compare to expectation/allocation as appropriate.

Holiday Work

  • Potential to be called out to work in project teams during the holidays.
  1. Other
  • Actively monitor school, LEA/LA and legal responsibilities.
  • Develop relevant H&S procedures and ensure that all ICT users follow appropriate practice.
  • Ability to self-regulate
  • Any other tasks that the Technical Management Team, or the Company Directors feel are appropriate

Work Experience Requirements

  • Experience in a helpdesk or support environment.

Education Requirements

  • Professional qualifications (Degree / Masters in Computing) or Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE)) or equivalent, demonstrable experience.
  • Other specialist IT specific qualifications i.e.: Aruba, Cisco, HP or other Enterprise level software/hardware.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Service Delivery Manager

Service Manager

£40k – £45k

Remote – UK

Benefits:

  • Competitive salary and benefits package
  • Opportunity to work on diverse and challenging projects
  • Exposure to a variety of clients
  • Chance to contribute to the company’s success and growth
  • Death in Service benefit
  • Company Pension scheme
  • 25 days annual leave (not including Bank Holidays) increasing with length of service
  • SAGE Employee benefits
  • SAGE Employee assistance program

Our client are looking for a Service Manager to further enhance our service to our clients.

This is an exciting time to join our client as they grow to enhance our services and offerings. If you are looking for a company where you can make a real impact and be part of something exciting, then we encourage you to join our team. Our client are looking for talented and motivated individuals who are eager to learn and grow.

Key tasks and Responsibilities:

Service Delivery Management:

  • Own the Managed Service element within our contracts, on behalf of the General Manager and Senior Management Team, ensuring delivery aligns with client expectations and contractual obligations.
  • Oversee on-site staff to ensure they meet technical and service standards required by the contracts.
  • Handle client complaints regarding service delivery, striving to reach swift and satisfactory resolutions.

Client Engagement and Reporting:

  • Conduct regular service delivery meetings with clients and on-site technical teams to review performance, address concerns, and foster positive relationships.
  • Report any client issues or concerns to Account Managers promptly for resolution and work alongside the account manager and Senior Management on any direct escalations.

HR Collaboration and Staff Management:

  • Work in partnership with the HR team to address technical staff issues, monitor performance, and identify training needs.
  • Conduct performance appraisals and address training requirements for technical staff in alignment with HR policies.

Onboarding and Site Management:

  • Work with the Technical Team in arranging, and if required performing, due diligence on sites before assumes responsibility for their network.
  • Be part of the mobilisation and onboarding team – leading the service element of the onboarding.
  • Facilitate the induction of new technical staff to client sites, ensuring familiarity with protocols and expectations.

Leadership and Development:

  • Provide mentorship to colleagues, fostering a culture of continuous learning and development within the team.
  • Demonstrate effective communication skills, tailoring technical information appropriately for different audiences.
  • Manage and implement agreed work programs and practices under the guidance of senior staff, driving operational excellence.

Compliance and Emergency Response:

  • Adhere to all relevant policies and procedures, including those relating to child protection, health, safety, security, and confidentiality.
  • Maintain awareness of data protection regulations (Data Protection Act and GDPR), ensuring the security, accuracy, and relevance of personal data.
  • Be prepared to support project teams during holiday periods under the guidance of senior engineers.
  • Flexibility to work beyond normal hours if required for emergency work or IT system upgrades.

Additional Responsibilities:

  • Undertake any other tasks deemed appropriate by the Technical Management Team, Senior Management, or Company Directors.

Qualifications and skills:

  • GCSE Grade 5 or above in Maths and English
  • A-Level, BTEC, NVQ, or T-Level in a relevant subject
  • Industry qualifications within Management, Service delivery, or the IT sector
  • 2 – 3 years experience in a service leadership role or IT Support leadership
  • Ability to work independently and as part of a team under pressure
  • Impeccable attention to detail and commitment to quality
  • Experience in the education sector is desirable but not essential
  • Interpersonal skills sufficient to assist non-technical users of IT
  • Ability to assess and re-prioritise workloads when circumstances or demands change
  • Ability to take the initiative when necessary

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

ICT Consultant – Reading/Berkshire

Role: ICT Consultant – 2nd Line

Location: Reading/Berkshire

Salary: £27,000 – £32,000

Benefits:

  • Pension Scheme
  • Car scheme
  • Cycle scheme
  • Eye care scheme
  • Mental health first aid
  • Employee assistance programme
  • Employee recognition scheme

Role summary:

This role will involve supporting a Trust of primary schools where you will be the liaison between your schools and our client, ensuring that they are kept informed about the products and services can provide, and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions.

To be suitable for this role, you should a passionate interest in IT and a solid technical background, as well as being self-driven and enthusiastic about offering exceptional customer service.

Being a team player, possessing excellent communication and organisational skills as well as having a cheerful disposition are essential prerequisites for this role.

Our ideal candidate should have at least 2 years’ experience in working in a previous ICT Technician/2nd line in the education sector although not essential.

You should have the ability to work independently and exhibit a flair for troubleshooting and a proactive attitude towards identifying potential avenues to enhance the services provided by the team.

Responsibilities include:

  • Resolve and manage any technical issues that impact the running of the school’s function by providing robust technical solutions.
  • Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations.
  • Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware)

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Professional Service Engineer

Role: Project Engineer

Salary: 45k-55k

Location: Didcot – Hybrid

Benefits

  • 25 Days Holiday and rising (plus bank holidays)
  • Flexible working (WFH incentives)
  • Bupa Cash Plan
  • Discounted gym membership
  • Cycle Scheme
  • Car Parking

Primary Purpose

Delivering at least four projects every month, sometimes more for our client base. This typically comprises three days of paid support work, one day for an SOW, and one day a week for training and administrative work.

Key Responsibilities

  • Lead role in project delivery
  • Work with other departments, ensuring that everyone is kept up to date pre/during/post project work
  • Work alongside the department PM to work within created project plan
  • Create a detailed Scope of Work document in line with the project proposal
  • Raising concerns and SOW creep
  • Ability to be agile during project works should issue arise
  • Strong communicator both verbally and written to both internal departments and the wider client base

Project execution: Projects to be kept to time sold and any scope creep or extra days to be clarified/signed off. Engineer to complete 14 days of project work per month – Projects to be delivered within spec (time, scope etc). Any extra days/changes to be agreed by manager.

Training: 2 days per month (on average) dedicated to training. Azure/MS/sophos – to be confirmed on monthly one to ones – All accreditations are to be completed within the suggested individual timescales certification dependent.

Demonstrate Processes are being followed -Admin on projects: All tickets to be keep up to date on a daily basis (time and notes added). Updates to customers at the end of each day. Any issues, scope creep to be raised with PS manager straight away – Demonstrating Communication, time tracking, Clear and detailed SOW documentation across all projects

Project feedback from stakeholders (internal and external): feedback from customer surveys relayed back to engineer on monthly catch ups. Also feedback from AM catch ups – what can be improved on? – Demonstrate where you have gone above and beyond

Handovers – SOW doc: Scope of works to be completed in the time frame given. If extra discovery is needed it needs to be highlighted at internal handover. End -of-project handovers need to be completed to the Planet internal team or the customer (customer type depending) Only at this point can the project be signed off

Non negotiable

  • Previous experience as a Project engineer in an MSP environment

In-depth knowledge of ADDS, green site deployment of ADDS, multisite deployments, excellent grasp of group policies

Experience with Microsoft Windows RDS

Previous Experience with Sophos and Fortinet products

Desired

  • Microsoft – Office 365 – Experience with hybrid migrations, ideally being the technical lead on the project(s) * Experience of Intune Deployments
  • Experience with “bare metal” configuration and installation of Firewalls and Switches (Sophos, Dell, HP, and Fortinet)
  • Experience working with cloud technologies- Azure or AWS
  • Virtualisation Experience- VMware and Hyper V, bare metal deployments of ESXI hosts are essential with vSAN and Physical SAN
  • Microsoft Core Services – AD, DNS, DHCP (Migration and Maintenance)

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Alarm Handler

Planet Recruitment are recruiting Alarm Handlers to work for our client based in Oxford.

As an alarm handler the shift pattern will consist of 4 working days on, 4 days off.

The successful candidate will posseses excellent verbal communication and telephone skills, demonstrate a can do attitude, be a team player and have a history of working in a customer service based position.

This is an excellent opportunity for a professionally minded individual to join an award winning team.

Duties will include :

Answering calls/alarms on various platofrms and taking the necessary action.

Be an effective liason between the client, end user and the emergency services.

Answer all enquiries courteously and professionally.

Requirements

Demonstrate a flexible attitude to changing working hours and patterns, this role involves working night shifts.

Be fluent in spoken and written English.

The successful candidate will need to be employer vetted and police record checked.

Hours :

06:00am – 18:00pm – Day shift

18:00pm – 06:00am – Night shift

Pay per hour : £12.50

Apply online or call 01865 257455

INDCON

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Technical Architecture Analyst

Role: Technical Architecture Analyst

Salary: 36k

Location: Abingdon – Hybrid

Benefits:

  • 20+ Days Holiday and rising (plus bank holidays)
  • Flexible working (WFH incentives)
  • Private medical cover
  • Discounted gym membership
  • Epic Christmas Parties
  • Free Car Parking

Primary Purpose

Our client are seeking to recruit into their successful Technical Architecture team with a Technical Architecture Analyst to support the growing business and sales team.

The Technical Architecture Analyst will support the winder Technical Architecture team to deliver technical consultancy and pre-sales activities, and transfer industry, technical and product knowledge to customers via excellent written documentation.

The successful candidate will assist the Technical Architects and Head of Technical Architecture with the management of client activities, bookings, and meetings. Preparation of documentation for clients based on the templated documentation maintained by the Technical Architecture Team. Alongside this the

Technical Architecture Analyst will be responsible for ensuring the efficient interaction with the account management team and the wider business.

Working with the IT Sales Team, your responsibilities will include the development of formal written sales proposals and tender responses based around our product offerings. This role will require an eye for detail as well as a solid understanding of technical language and principals.

Reporting to the Head of Technical Architecture, you will be joining an established business with growth aspirations underpinned by an on-track Business Plan.

We see the role of Technical Architecture Analyst as a stepping stone into the role of Technical Architect for the right candidate who has a dedication to learning and a commitment to personal development.

The ideal candidate will have experience in providing technical support, consultancy and/ or delivery services to end-user customers for some or all products, such as, Microsoft, Back Up and DR, Security, Networking, Storage, Server, Client, and Cloud solutions. With a key focus on well documented solutions.

Key Responsibilities

  • Deliver chargeable Technical Services to new and existing customers for products, such as Microsoft, Back Up and DR, Security, Networking, Storage, Server, Client and Cloud solutions etc.
  • Management of team bookings, calendars and meetings
  • Documentation creation from the teams’ templates
  • Management and ownership of activity logging and reporting in the CRM system
  • Working with the Technical Architecture Team and Account managers to deliver to client expectations.
  • Technical Training and development towards Technical Architect role
  • Build custom demonstrations and deliver Proof of Concepts (POC)
  • Compare competitive products to specify the most advantageous solutions for customers; and
  • Take a leading role in specifying technical solutions and writing proposals and tender responses.

Behaviours Required

  • Technical Consultancy customer-facing experience or project delivery experience in an MSP or IT Reseller or experience in an IT management or Lead Technical internal role
  • Proven Technical and IT Services experience
  • Proposal and Tender writing experience or experience of writing internal documentation to a high customer facing standard
  • Formal Qualifications to include some or all the following technologies: Microsoft, Vmware, Microsoft Azure, Dell, Cisco, or any other technical certification
  • Excellent commercial acumen
  • Excellent presentation and demonstration skills
  • Excellent organisational skills
  • Excellent listening skills
  • Ability to explain and present technical solutions to both technical and non-technical audiences
  • Excellent relationship-building skills
  • Affinity to both sales and technology functions; and
  • Be based in the UK with occasional travel throughout Europe.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

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