IT Archives - Page 2 of 8 - Planet Recruitment

ICT Consultant

April 12, 2024/in IT Reading, Berkshire Permanent /by

Role: ICT Consultant

Location: Reading

Salary: £25,000 – £30,000

Benefits: pension scheme, electric/hybrid car scheme, cycle/ebike scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme.

The successful candidate will join the onsite tech team and report into the Trust IT Manager, you will be responsible for maintaining all IT hardware and services across the school sites as well as helping the school improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions.

You facilitate communication between your schools and our client keeping them up to date with what our clients’ services can offer and manage the accounts of your customers. You will be skilled in maintaining school computer equipment, installing new and existing software across the network, provide technical support for users and resolve identified technical problems. You will also have good knowledge of common user applications and good experience of using Microsoft Office65.

You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman’s terms to our customers. You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team.

The ideal candidate will ideally have at least 2 years’ experience in working in a previous ICT Technician preferably in the education sector although not essential.

Responsibilities include:

Resolve and manage any technical issues that impacts the running of the school’s function by providing robust technical solutions.
Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations.
Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware)

The role is offered on a full-time, full year basis and successful candidate will be subject to an enhanced DBS and safeguarding checks.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Senior IT Engineer – Schools

April 11, 2024/in IT Southall, London Permanent /by

Position: Senior IT Engineer

Salary: 36k

Location: Southall

Role Description

This is a full-time on-site role for a Senior IT Service Desk Engineer in Ealing. The ideal candidate will have educational experience. You will supervise a small team and support IT Manger by ensuring the smooth operation of the school’s IT systems. The Senior IT Engineer will work closely with staff and students to deliver excellent customer service and resolve IT-related issues in a timely manner.

Principle Accountabilities

Break-Fix / System Maintenance (The post involves 1st / 2nd / 3rd line desktop and event support which is shared with other members across a small team as and when required)

1.1 Assist in the day to day running and maintenance of the IT systems. Break fix duties include and are not limited to:

Break fix service desk tickets & resolution.
Prioritise helpdesk tickets and monitor service desk SLAs

User administration and permissions (Azure MS 365).

Server / Switch maintenance including patching & upgrades.

Organising Undertaking and overseeing third party supplier hardware repairs (AV, PC, laptops & peripherals).

Library systems.

MFDs & print management.

Google Workspace user & device administration.

WiFi user administration (Meraki)

PC / laptop imaging.

Apple iOS network user administration (Jamf)

Oversee & manage website static data updates.

Oversee social media platform support and posts.

Telephone system user & device administration.

Assisting with IT deliveries including unpacking and configuring hardware.

Technical support of AV & conferencing systems including infrastructure.

Ensure all IT stores / IT equipment is kept tidy and organised including cable management.

Oversee the delivery of weekly E-Safety reports and report incidents to the designated safeguarding lead (DSL)

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

2nd Line Engineer – MSP

April 11, 2024/in IT St Leonards-On-Sea, East Sussex Permanent /by

Role: 2^nd Line Engineer

Location: St Leonards-On-Sea

Salary: 28k-35K

Summary:

We are looking for a capable Technical Engineer (2nd line level) with proven history supporting and maintaining on premise and cloud environments, experience working for an MSP implementing and administering Microsoft Azure, Microsoft 365 suite, Hyper-V & Telecoms systems.

Role:

Provide technical support for a wide variety of current and new technologies for a range of SMB and Enterprise clients.
Provide technical guidance and resolve issues within SLA guidelines.
Assist with managing company internal IT systems. Work closely with Sales Account Managers and clients to develop proposals that are technically ratified.
Assist with IT project implementations, from planning and design, through to completion.
Accurately record all support calls in our ticket management system
Proactively monitor support queues and respond in a timely way
Maintain all internal performance targets
Carry out scheduled maintenance and updates on client environments
Always follow a best practice approach to cyber and network security
Maintain a polite and professional approach at all times
Liaise with third party vendors to resolve customer issues where necessary
Prepare hardware prior to delivery including deploying OS image, Microsoft 365, security application
Assist with onsite client deployments
Visit client sites to conclude escalated helpdesk support cases

Skills:

Microsoft technologies: 365, Azure, Windows, AD, Server OS
Cyber security: firewalls, web filters, advanced protection and recovery
Networking: Configuring, maintaining & troubleshooting
Cloud technologies: 365, Azure, SharePoint, OneDrive
Configuring & maintaining devices with Microsoft Endpoint Management
Virtualisation: VMware / Hyper-V
Backup solutions: On-prem & cloud
Telecoms: Microsoft Teams & Splicecom systems
OS Support: Windows & Apple
Willing to travel to customer sites within the UK
Flexible with work hours, successful candidate will take part in an extended support rota
A passion for a wide range of enterprise grade infrastructure technology is essential (networking, server and endpoint, cloud, security)
Experience of working with and supporting a range of information technologies.
A minimum of three years’ experience in a similar IT role

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

IT Assistant – Contract – Eastbourne

April 10, 2024/in IT Eastbourne, East Sussex Temporary /by

Job : IT Assistant

Location : Eastbourne

Day rate: £100-£120

Length: 2months

Summary –

Device builds
Break fix
Windows
Desktop
Password resets

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Information Security Lead

April 4, 2024/in IT Oxford, Oxfordshire Permanent /by

Position: Information Security Lead

Salary: £59k

Location: Oxford ( Hybrid )

Responsibilities:

Develop and maintain an Information Security improvement plan for the group.
Work with IT staff within the group to build on an existing information security program and ongoing security projects that address information security risks and compliance requirements.
Recommend, coordinate and where appropriate, implement agreed technical controls.
Be responsible for decisions regarding operational activities in relation to Information Security improvement within the group.
Work with the Head of IT and College governance structures to create and maintain security policies.
Monitor and report on compliance with security policies, as well as the enforcement of policies.
Plan and prioritise own work ensuring effective support to the group and delivery of key Cyber Security improvement objectives.
Research, evaluate, design, test, recommend and plan the implementation of new or updated information security hardware or software, and analyse its impact on the existing environment; provide technical and managerial expertise for the administration of security tools.
Develop strong working relationships with the Head of IT, Technical Services Manager, and IT Managers to develop and implement controls and configurations aligned with security policies and legal, regulatory and audit requirements.
Ensure all IT staff have access to IT systems limited by need and role.
Research/evaluate emerging information security threats and ways to manage them.
Assist Colleges with maintaining suitable TPSA templates and maintaining a list of assessed third parties.
Monitor and test vulnerabilities in technological infrastructure, managed services, and devices.
Use influencing skills to ensure collaborative working to engender a level of quality improvement across the group.
Consult with IT colleagues to ensure that security is factored into the evaluation, selection, installation and configuration of hardware, applications, and software as part of Privacy by Design and Default.
Manage and coordinate operational components of security incident management, including detection response and reporting.
Manage the day-to-day activities of threat and vulnerability management, identify risk tolerances, recommend treatment plans, and communicate information about residual risk.
Manage security projects, provide expert guidance on security matters for other IT projects and work with suppliers to obtain best value.
Evaluate requests for exceptions to policies, ensuring sufficient mitigating controls are in place.
Ensure audit trails, system logs and other monitoring data sources are reviewed periodically and are following policies and audit requirements.
Review, escalate and action any unusual event behaviour identified through the groups information security systems.
Create standards in system hardening, change management, documentation.
Perform periodic firewall
Ensure disaster recovery and data restoration processes work.
Ensure appropriate Corrective and Preventative Actions are implemented in line with best practice guidance.

Essential:

A record of accomplishment in and experience of introducing Information Security Improvement through successfully designing, implementing, and improving IT security architecture and controls.
Working technical knowledge in broad domains of IT infrastructure such as data networks, server and desktop hardware and operating systems, storage and backups, and related monitoring and management systems.
Demonstrable experience of applying security controls in one or more of the following areas: Unix/Linux Servers, Windows servers, firewalls, IDS/IPS, vulnerability management, WAF, Wi-Fi, mobile security, Data Loss Prevention, digital certificates, encryption and authentication techniques, forensics, and LAN / WANs.
Solid understanding of security protocols, cryptography, authentication, authorisation, and security.
Able to manage own workload, resolve competing demands, and cope with changing priorities in a flexible and proactive way.
High level of personal integrity, as well as the ability to handle confidential matters and show an appropriate level of judgment and maturity.
Excellent written and oral communication skills, interpersonal and collaborative skills, and the ability to communicate information security and risk-related concepts to technical and non-technical audiences.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

QA Tester – Contractor – Remote

March 28, 2024/in IT Oxfordshire Contract /by

Role: QA Test Engineer

Location: Remote

Contract Length: 1 year

Pay rate: £350-£450 Outside IR35

Job Description:

Our client has always applied the best of technology to improve people’s lives. Now our SaaS technology is fuelling a new era in the healthcare industry, with dynamic systems that change the way people receive care in settings outside of the hospital-and tools that work every day to help people stay well, longer. We have one of the largest actionable datasets in the industry, creating a complete view of people as they move between care settings. This is how we empower providers-with vital insight to deliver the care people need, right when they need it.

We’re also ensuring that our health solutions connect to other companies’ networks because when objectives align, everyone wins. As we work today to drive better care and lower costs, we’re developing more personalized solutions for tomorrow, utilizing machine learning, intelligent care paths, and predictive protocols. If you are an innovator who wants to make an impact we want to talk to you!

We are looking for a Contract Engineer, Software Test Engineering to join our clients team. This position reports to the Manager of Software Engineering and will provide direction and expertise in different testing modalities in an agile development environment. This is a term position that terminates in January 2025.

As a Quality Engineer, you will be responsible for developing and curating manual and automated test suites, collaborating with other engineers to ensure comprehensive test coverage, and taking a data-driven approach to maintaining the relevance of these suites.

You will participate in all testing activities to drive quality and build quality and security in our system.

Responsibilities:

Work closely with Product Managers and Software Engineers to define and understand the desired outcome. Participate in the discovery process with an eye for risk mitigation and quality.

Develop and maintain testing artifacts and documentation.

Identify and apply the right testing approach with test suites that provide accurate and quick feedback to the development process.

Contribute to continuously improving the quality practices, tooling, and processes that support the team mission.

Contribute to the growth and career development of more junior team members.

Support the development process from ideation to code deployments and feature releases.

Qualifications and experience:

You are a detail-oriented team player with strong interpersonal and communication skills who seek continuous learning and improvement.

You are a technologist with 2+ years of experience in software testing and test automation.

You have some experience in C# or Java-based automated test development

You have experience in writing basic SQL queries for test verification

You have experience working with ALM tools (Azure DevOps, Github, Jira) and Git.

You have experience in end-to-end test frameworks, such as Selenium, including using behavior-driven development (BDD) with frameworks like Cucumber.

You have experience in API testing using tools like Postman and Newman.

You are familiar with the most common security vulnerabilities in web applications (e.g., OWASP Top Ten) and can design tests to catch them early.

You understand ice cream cones are bad – tell us why in the interview.

Preferred Skills/Experience:

You have experience with non-functional testing, using load test tools like k6 or JMeter.

Planet Recruitment is acting as an Employment Business in relation to this vacancy.

IT Manager – Schools – MSP

March 27, 2024/in IT Sevenoaks, Kent Permanent /by

Role: IT Manager

Location: Sevenoaks

Salary: £32,000 – £40,000

Benefits: include salary sacrifice pension scheme, benefits & wellbeing Hub including electric/hybrid car leasing scheme, cycle & ebike scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discounts scheme.

Our client is current seeking an IT Manager who is motivated and enthusiastic about technology i. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers.

As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school’s ICT network. You will also collaborate with the Senior Management team to aid in the development of the school’s IT infrastructure and put in plans for projects. Your role will be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability.

Your commitment to delivering support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and this will involve staying informed about the services and solutions turn IT on can offer, as well as managing customer accounts.

Key Responsibilities include:

Managing the school’s network infrastructure and ICT based applications
Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups.
Providing technical advice, training and support to staff to enable them to make effective use of systems.
Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner
Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups.
Line manage and take responsibility for the work of the ICT support staff.
2nd/3rd line support.
Enforcing and monitoring in line with school policies.
Training of internal staff.

Our ideal candidate will have:

A strong passion for IT, with at least of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting.
An exceptional understanding of the requirements and responsibilities of working within the school environment.
Experience in upgrading a school IT Network system.
Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills.
The ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the services provided by the team.

The role is offered on a full year, full-time basis and the successful candidate will be subject to an enhanced DBS check

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

2nd Line Support Engineer

March 26, 2024/in IT Witney, Oxfordshire Permanent /by

Role: 2^nd Line Support Technician

Location: Hybrid/Witney

Salary: 30k

Oxfordshire IT Company is looking for a dynamic ICT Support technician to join its team in the Witney, Oxfordshire area.

Successful candidates will be exceptional communicators who excel at working within a team and also when working with end users. Successful candidates must undergo an enhanced DBS Check and ideally have a full UK driving license.

In this role, you will work closely with the support and engineering department and may also include visits to customer sites.

Responsibilities and Duties

The primary responsibility of the role is to help maintain a high level of support for the company’s customers – This will mostly involve working from the office on the ICT support desk with a possible remote option. However, there may be times when you need to visit customer sites.

While on support you will be expected to undertake tasks such as:

Answering the support phone line and responding to customer emails.
The remote monitoring, diagnosis and fix of various ICT System issues.
Doing day-to-day tasks for customers, including updating anti-virus systems and applying windows updates.
Generating reports for customers.
Handling of hardware support requests by arranging replacements or repairs for customers.
Help manage (open, close, update) Service Desk tickets as they are added and be able to prioritise issues and escalate where required.
Working effectively with 3^rd line Engineers to help resolve customer issues.

Technical competencies we are looking for (not everything below is essential, however the more that can be demonstrated the better):

Proven experience in installing, configuring, and troubleshooting Microsoft Windows Server (2016-2022)
Installation and configuration of Windows Server roles and services (DHCP, DNS, DFS, RDS)
Experience of Office 365 deployments, migrations, and management
Virtualisation – Good understanding of virtualization with good experience with installing and managing Microsoft Hyper-V
Excellent experience of PC deployment, particularly the use of the SCCM, Microsoft Deployment Toolkit and WDS to build and deploy images
AD – installation, configuration, and management of Local and Azure Active Directory and Group Policy
High level knowledge of Windows Operating Systems, especially Windows 10 & 11
Networking – Ability to configure a wide range of networking hardware. Experience with HP/Aruba Provision switches is advantageous
Experience of subnetting, VLAN design and implementation is preferable.
Knowledge of backup solutions and the ability to implement VEEAM, Redstor and NAS devices
Experience with web-filtering & firewall solutions is an advantage, especially Smoothwall & WatchGuard
Knowledge of the Sophos suite, especially anti-virus
Experienced in the management and implementation of managed wireless solutions, especially Aruba, with the ability to configure Guest networks and 802.1x security

Non-Technically we are looking for

Positive outlook and attitude when dealing with end users – even in busy situations.
Previous experience working in the education sector is beneficial.
A great communicator.
A patient and calm temperament.
Good Timekeeping.
A self-motivator.
Can-do attitude.
Someone who can follow instructions and work alone when required.
A problem solver.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Senior IT Technician

March 26, 2024/in IT Henley-On-Thames, Oxfordshire Permanent /by

Role: Senior IT Technician

Salary: 36k

Location: Henley

Benefits:

Holidays: 22 days plus BH, increasing 1 day per full-service year, up to 25 days per annum plus BH
Pension
Life Assurance: 2 x Basic Salary
Employee Benefits Platform: EAP, MyMindpal, Cycle-2-Work, High Street Rewards
Staff Events

Summary:

The role is to manage the day-to-day operation of the ICT environment for the customer as part of a wider managed service team.

The team’s function will be to provide staff and student support for all aspects of the ICT infrastructure, including Servers, Storage, Networking, Wireless, Telephony, Client Devices and Software.

The job includes managing the current onsite ICT Technician in providing proactive “customer-focused” support for all aspects of ICT.

Key Responsibilities:

To be responsible for the Onsite IT Support team functions for the customer.
- To work as part of the ICT Managed Services team who are together accountable to deliver an effective ICT Managed Service.
- To assist the Service Delivery Manager, when required, in the compilation of monthly reporting to manage, track and trend the effective delivery of services to the College.
- To work with the ICT Managed Service team to overcome any regular or recurring issues.
- Reporting relevant data and information to the Service Delivery Manager where required.
- To be responsible for the development and execution of the ICT systems/service work plans, and individual work plans for team members.
- To manage and help develop the ICT Technician through training, mentoring and support, ensuring that the team is sufficiently skilled for the smooth running of the IT system.
- To work collaboratively with teaching and learning and business support to understand their ongoing technology requirements to support in the development of the IT Strategy and ongoing operational planning and management.
- To be responsible for helping with the IT budget creation and management, ensuring the internal procurement process is followed for all purchases.
- To provide an effective communications interface between the Customer and the various groups within ICT Managed Service provider.
- Work with the Service Delivery Manager to identify beneficial changes to IT systems or processes to improve performance/availability/reliability or reduce costs.
- To support the Operational Delivery Manager in the development and execution of the Customer’s ICT strategy.
- To implement all actions, recommendations, and remedial work as a result of internal or external ICT audits.

Key Skills/Experience:

At least 3-5 Years relevant experience working within a support or hosting operations environment
Google for Education, Class Charts, GDrive, GADS.
Excellent working knowledge of MS Office 365 and Microsoft Server Operating Systems
Good working knowledge of: * Veeam and other 3rd party backup technologies
Virtualisation technologies including VMWare and Hyper-V
VLANs and VPN configuration
Server-based client services (Active Directory, DHCP, DNS, NPS, GPO’s)
PowerShell scripting
SAN technologies
Server & Infrastructure hardware
Understanding of Firewalls, Smoothwall, SonicWALL
Understanding of Safeguarding Filtering solutions, Lightspeed, Smoothwall. SafetyNet

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

ICT Technician

March 26, 2024/in IT Ascot, Berkshire Permanent /by

Role: ICT Technician

Salary: 28k ( Pro-Rata ) – 26K

Location: Ascot

Location: On site

Hours of Work: 08:30 – 16:30 Monday to Friday Term Time Only + 4 Weeks (39+4 = 43 weeks).

Salary: £26K (£28k pro rata Term-Time Plus Four Weeks (39+4 weeks)

Holiday: Pro-rata of 33 days per annum (27.28 days at pro-rata) Holidays to be taken within school break

Summary:

This is an exciting opportunity to join our national ICT Managed Services team. The job is to provide first and second-line hardware and software support, asset management, general ICT administration and other ICT facility services as a member of a customer-site-based team.

The team’s function will be to provide staff and pupil support for all aspects of the ICT infrastructure, including Servers, Storage, Networking, Wireless, Telephony, Client Devices and Software.

Key Responsibilities:

Provide professional first and second-line technical advisory, diagnostic and repair support services to academy users within a Service Desk environment, via telephone, web, email and face-to-face during the service window.
Provide a professional and effective second-line remote network monitoring and management service within an academy environment.
Where necessary and directed to do so, attend desk-side to resolve support issues and assist with the technical development of the academy’s ICT environment.
Report and manage any incident that requires the services of a third-party organisation or our third-line support team.
Ensure all problems identified whilst performing Service Desk duties are recorded and updated on the helpdesk system so the user is kept fully up to date with the status of each ongoing incident and problem.
Ensure that the escalation process is adhered to in all appropriate cases and that the Systems Administrator and where required, the school, are fully updated on the status of all ongoing problems and escalations.
Action any asset changes in compliance with the Change Management Procedure.
Provide an effective communications interface between the academy and the various groups within the company.
Monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed service levels.
Assist the Network Manager by carrying out reasonable requests for additional duties, as and when required.
Make recommendations on potential improvements to working practices and performance to improve service levels and overall customer satisfaction.
Keep the working area clean and tidy at all times.
Be prepared to work outside of normal working hours at short notice to resolve issues affecting systems availability or to complete project work.
To complete ad-hoc duties and tasks allocated by line management from time to time.
To complete additional ad-hoc and scheduled project work, as required.
Applicants will need to pass an enhanced DBS check.

Key Skills/Experience:

Good working knowledge of Microsoft Desktop Operating Systems and applications is essential.
Good working knowledge of Active Directory.
Good understanding of TCP/IP, DNS, DHCP and VPN’s.
CompTia A+ Certified.

Desirable Criteria:

CompTia N+ or S+.
ITIL V4 foundation
Knowledge of Apple Mac IOS and managing an Apple Mac network environment.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

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