IT Archives - Page 3 of 8 - Planet Recruitment

IT Support Technician

March 21, 2024/in IT Hereford, Herefordshire Permanent /by

IT Support Technician

£25k -£30k

Herefordshire

Benefits:

Refer a friend bonus
Employee rewards scheme such as Employee of the Month
Retail discounts platform
Health and wellbeing services for employees and their families
25 days holiday plus bank holidays

System & Hardware Support Co-ordinator

As a committed people company we strive to attract employees who have the desire to work hard and who wish to develop and build a career. We are currently looking for a Systems & Hardware Support Co-ordinator to join our enthusiastic team, one of the leading companies in the legionella compliance industry providing services to Local Authorities and Housing Associates throughout the UK.

Job Purpose

Reporting to the Head of IT – The System and Hardware Support Coordinator serves as a linchpin within the IT department, ensuring the seamless functioning of both hardware and software systems across the organisation. This role focuses on creating and managing user accounts, maintaining system integrity, and providing daily support to both engineers and office staff to promote efficient operational flow. Additionally, the coordinator is responsible for managing telecommunication devices, ensuring data security, and providing customised data solutions to meet the specific needs of the organisation.

Main Duties & Responsibilities

Create and manage user accounts and email mailboxes
Maintain and update Active Directory (AD) with accurate contact information
Administer multi-factor authentication (MFA) for all new users
Write and implement Excel macros and SQL queries for data exports
Set up and manage mobile devices for new starters, enrolling them onto Airwatch
Provide technical support to engineers and office staff, including password resets and general advice on Microsoft products
Offer general user support
Update site contacts and pricelists
Create new sites, monitoring regimes, and user accounts for both engineers and office-based staff
Ensure up-to-date rules on the .19 server for IRIS notifications
Prepare and distribute weekly PM calls for the upcoming week
Notify upcoming calls for the next week
Create PM calls, contracts, and notify calls for the upcoming month
Update existing contracts to include new sites, regimes, patterns, tasks, calls, and skills
Create and manage user accounts and email mailboxes
Assign or remove Microsoft licenses as required
Maintain and update Active Directory (AD) with accurate contact information
Administer multi-factor authentication (MFA) for all new users
Manage and customise email services, including distribution groups
Write and implement Excel macros and SQL queries for data exports
Set up and manage mobile devices for new starters, enrolling them onto Airwatch
Provide technical support to engineers and office staff, including password resets and general advice on Microsoft products
Business-specific application support – creating PM visits for the following week and month
Commitment to continuous learning and development

Experience, Skills & Requirements

Technical Proficiency

Solid understanding of Microsoft Office Suite, especially Excel for creating macros
Microsoft 365 knowledge
Familiarity with SQL for data manipulation and exports
Proficient in Active Directory (AD) management including Azure AD and other Microsoft services
Knowledge of mobile device management, particularly Airwatch
Experience in setting up and troubleshooting hardware, including mobile phones and workstations
Familiarity with VPN and Wi-Fi configurations

Problem-Solving Skills

Strong analytical and problem-solving abilities to diagnose and fix issues efficiently
Ability to adapt and find solutions to new challenges as they arise

Communication Skills

Excellent verbal and written communication skills to liaise effectively with both technical and non-technical staff
Ability to create clear and concise documentation for internal procedures and system configurations

Teamwork and Leadership

Ability to work well in a team, as well as independently when required
Experience in leading or coordinating small projects or teams would be advantageous

Customer Service Skills

Strong interpersonal skills with a focus on customer service, for both internal and external stakeholders
Ability to explain technical concepts to non-technical users in an understandable manner

Professional Experience

A minimum of 2-3 years of experience in a similar role is highly desirable
Relevant certifications in IT, such as CompTIA A+, Network+, or Microsoft certifications, are advantageous

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

IT Manager – Schools – Forest Hill

March 21, 2024/in IT South London, London Permanent /by

Role: IT Manager

Location: Forest Hill

Salary: £32,000 – £38,000

Benefits: include salary sacrifice pension scheme, benefits & wellbeing Hub including electric/hybrid car leasing scheme, cycle & ebike scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discounts scheme.

Our client is current seeking an IT Manager who is motivated and enthusiastic about technology i. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers.

As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school’s ICT network. You will also collaborate with the Senior Management team to aid in the development of the school’s IT infrastructure and put in plans for projects. Your role will be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability.

Your commitment to delivering support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and this will involve staying informed about the services and solutions turn IT on can offer, as well as managing customer accounts.

Key Responsibilities include:

Managing the school’s network infrastructure and ICT based applications
Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups.
Providing technical advice, training and support to staff to enable them to make effective use of systems.
Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner
Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups.
Line manage and take responsibility for the work of the ICT support staff.
2nd/3rd line support.
Enforcing and monitoring in line with school policies.
Training of internal staff.

Our ideal candidate will have:

A strong passion for IT, with at least of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting.
An exceptional understanding of the requirements and responsibilities of working within the school environment.
Experience in upgrading a school IT Network system.
Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills.
The ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the services provided by the team.

The role is offered on a full year, full-time basis and the successful candidate will be subject to an enhanced DBS check.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

2nd Line Support Engineer

March 21, 2024/in IT Witney, Oxfordshire Permanent /by

Role: 2^nd Line Support Technician

Location: Hybrid/Witney

Salary: 30k

Oxfordshire IT Company is looking for a dynamic ICT Support technician to join its team in the Witney, Oxfordshire area.

Successful candidates will be exceptional communicators who excel at working within a team and also when working with end users. Successful candidates must undergo an enhanced DBS Check and ideally have a full UK driving license.

In this role, you will work closely with the support and engineering department and may also include visits to customer sites.

Responsibilities and Duties

The primary responsibility of the role is to help maintain a high level of support for the company’s customers – This will mostly involve working from the office on the ICT support desk with a possible remote option. However, there may be times when you need to visit customer sites.

While on support you will be expected to undertake tasks such as:

Answering the support phone line and responding to customer emails.
The remote monitoring, diagnosis and fix of various ICT System issues.
Doing day-to-day tasks for customers, including updating anti-virus systems and applying windows updates.
Generating reports for customers.
Handling of hardware support requests by arranging replacements or repairs for customers.
Help manage (open, close, update) Service Desk tickets as they are added and be able to prioritise issues and escalate where required.
Working effectively with 3^rd line Engineers to help resolve customer issues.

Technical competencies we are looking for (not everything below is essential, however the more that can be demonstrated the better):

Proven experience in installing, configuring, and troubleshooting Microsoft Windows Server (2016-2022)
Installation and configuration of Windows Server roles and services (DHCP, DNS, DFS, RDS)
Experience of Office 365 deployments, migrations, and management
Virtualisation – Good understanding of virtualization with good experience with installing and managing Microsoft Hyper-V
Excellent experience of PC deployment, particularly the use of the SCCM, Microsoft Deployment Toolkit and WDS to build and deploy images
AD – installation, configuration, and management of Local and Azure Active Directory and Group Policy
High level knowledge of Windows Operating Systems, especially Windows 10 & 11
Networking – Ability to configure a wide range of networking hardware. Experience with HP/Aruba Provision switches is advantageous
Experience of subnetting, VLAN design and implementation is preferable.
Knowledge of backup solutions and the ability to implement VEEAM, Redstor and NAS devices
Experience with web-filtering & firewall solutions is an advantage, especially Smoothwall & WatchGuard
Knowledge of the Sophos suite, especially anti-virus
Experienced in the management and implementation of managed wireless solutions, especially Aruba, with the ability to configure Guest networks and 802.1x security

Non-Technically we are looking for

Positive outlook and attitude when dealing with end users – even in busy situations.
Previous experience working in the education sector is beneficial.
A great communicator.
A patient and calm temperament.
Good Timekeeping.
A self-motivator.
Can-do attitude.
Someone who can follow instructions and work alone when required.
A problem solver.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

IT Manager

March 21, 2024/in IT Tonbridge, Kent Permanent /by

Role: IT Manager

Location: Tonbridge

Salary: £32,000 – £38,000

Benefits: include salary sacrifice pension scheme, benefits & wellbeing Hub including electric/hybrid car leasing scheme, cycle & ebike scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discounts scheme.

Our client is current seeking an IT Manager who is motivated and enthusiastic about technology i. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers.

As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school’s ICT network. You will also collaborate with the Senior Management team to aid in the development of the school’s IT infrastructure and put in plans for projects. Your role will be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability.

Your commitment to delivering support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and this will involve staying informed about the services and solutions turn IT on can offer, as well as managing customer accounts.

Key Responsibilities include:

Managing the school’s network infrastructure and ICT based applications
Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups.
Providing technical advice, training and support to staff to enable them to make effective use of systems.
Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner
Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups.
Line manage and take responsibility for the work of the ICT support staff.
2nd/3rd line support.
Enforcing and monitoring in line with school policies.
Training of internal staff.

Our ideal candidate will have:

A strong passion for IT, with at least of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting.
An exceptional understanding of the requirements and responsibilities of working within the school environment.
Experience in upgrading a school IT Network system.
Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills.
The ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the services provided by the team.

The role is offered on a full year, full-time basis and the successful candidate will be subject to an enhanced DBS check.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

ICT Consultant

March 21, 2024/in IT Reading, Berkshire Permanent /by

Role: ICT Consultant

Location: Reading

Salary: £25,000 – £30,000

Benefits: pension scheme, electric/hybrid car scheme, cycle/ebike scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme.

The successful candidate will join the onsite tech team and report into the Trust IT Manager, you will be responsible for maintaining all IT hardware and services across the school sites as well as helping the school improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions.

You facilitate communication between your schools and our client keeping them up to date with what our clients’ services can offer and manage the accounts of your customers. You will be skilled in maintaining school computer equipment, installing new and existing software across the network, provide technical support for users and resolve identified technical problems. You will also have good knowledge of common user applications and good experience of using Microsoft Office65.

You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman’s terms to our customers. You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team.

The ideal candidate will ideally have at least 2 years’ experience in working in a previous ICT Technician preferably in the education sector although not essential.

Responsibilities include:

Resolve and manage any technical issues that impacts the running of the school’s function by providing robust technical solutions.
Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations.
Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware)

The role is offered on a full-time, full year basis and successful candidate will be subject to an enhanced DBS and safeguarding checks.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

ICT Technician

March 20, 2024/in IT Ascot, Berkshire Permanent /by

Role: ICT Technician

Salary: 28k ( Pro-Rata ) – 26K

Location: Ascot

Location: On site

Hours of Work: 08:30 – 16:30 Monday to Friday Term Time Only + 4 Weeks (39+4 = 43 weeks).

Salary: £26K (£28k pro rata Term-Time Plus Four Weeks (39+4 weeks)

Holiday: Pro-rata of 33 days per annum (27.28 days at pro-rata) Holidays to be taken within school break

Summary:

This is an exciting opportunity to join our national ICT Managed Services team. The job is to provide first and second-line hardware and software support, asset management, general ICT administration and other ICT facility services as a member of a customer-site-based team.

The team’s function will be to provide staff and pupil support for all aspects of the ICT infrastructure, including Servers, Storage, Networking, Wireless, Telephony, Client Devices and Software.

Key Responsibilities:

Provide professional first and second-line technical advisory, diagnostic and repair support services to academy users within a Service Desk environment, via telephone, web, email and face-to-face during the service window.
Provide a professional and effective second-line remote network monitoring and management service within an academy environment.
Where necessary and directed to do so, attend desk-side to resolve support issues and assist with the technical development of the academy’s ICT environment.
Report and manage any incident that requires the services of a third-party organisation or our third-line support team.
Ensure all problems identified whilst performing Service Desk duties are recorded and updated on the helpdesk system so the user is kept fully up to date with the status of each ongoing incident and problem.
Ensure that the escalation process is adhered to in all appropriate cases and that the Systems Administrator and where required, the school, are fully updated on the status of all ongoing problems and escalations.
Action any asset changes in compliance with the Change Management Procedure.
Provide an effective communications interface between the academy and the various groups within the company.
Monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed service levels.
Assist the Network Manager by carrying out reasonable requests for additional duties, as and when required.
Make recommendations on potential improvements to working practices and performance to improve service levels and overall customer satisfaction.
Keep the working area clean and tidy at all times.
Be prepared to work outside of normal working hours at short notice to resolve issues affecting systems availability or to complete project work.
To complete ad-hoc duties and tasks allocated by line management from time to time.
To complete additional ad-hoc and scheduled project work, as required.
Applicants will need to pass an enhanced DBS check.

Key Skills/Experience:

Good working knowledge of Microsoft Desktop Operating Systems and applications is essential.
Good working knowledge of Active Directory.
Good understanding of TCP/IP, DNS, DHCP and VPN’s.
CompTia A+ Certified.

Desirable Criteria:

CompTia N+ or S+.
ITIL V4 foundation
Knowledge of Apple Mac IOS and managing an Apple Mac network environment.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Senior ICT Technician

March 20, 2024/in IT Henley-On-Thames, Oxfordshire Permanent /by

Role: Senior IT Technician

Salary: 36k

Location: Henley

Benefits:

Holidays: 22 days plus BH, increasing 1 day per full-service year, up to 25 days per annum plus BH
Pension
Life Assurance: 2 x Basic Salary
Employee Benefits Platform: EAP, MyMindpal, Cycle-2-Work, High Street Rewards
Staff Events

Summary:

The role is to manage the day-to-day operation of the ICT environment for the customer as part of a wider managed service team.

The team’s function will be to provide staff and student support for all aspects of the ICT infrastructure, including Servers, Storage, Networking, Wireless, Telephony, Client Devices and Software.

The job includes managing the current onsite ICT Technician in providing proactive “customer-focused” support for all aspects of ICT.

Key Responsibilities:

To be responsible for the Onsite IT Support team functions for the customer.
- To work as part of the ICT Managed Services team who are together accountable to deliver an effective ICT Managed Service.
- To assist the Service Delivery Manager, when required, in the compilation of monthly reporting to manage, track and trend the effective delivery of services to the College.
- To work with the ICT Managed Service team to overcome any regular or recurring issues.
- Reporting relevant data and information to the Service Delivery Manager where required.
- To be responsible for the development and execution of the ICT systems/service work plans, and individual work plans for team members.
- To manage and help develop the ICT Technician through training, mentoring and support, ensuring that the team is sufficiently skilled for the smooth running of the IT system.
- To work collaboratively with teaching and learning and business support to understand their ongoing technology requirements to support in the development of the IT Strategy and ongoing operational planning and management.
- To be responsible for helping with the IT budget creation and management, ensuring the internal procurement process is followed for all purchases.
- To provide an effective communications interface between the Customer and the various groups within ICT Managed Service provider.
- Work with the Service Delivery Manager to identify beneficial changes to IT systems or processes to improve performance/availability/reliability or reduce costs.
- To support the Operational Delivery Manager in the development and execution of the Customer’s ICT strategy.
- To implement all actions, recommendations, and remedial work as a result of internal or external ICT audits.

Key Skills/Experience:

At least 3-5 Years relevant experience working within a support or hosting operations environment
Google for Education, Class Charts, GDrive, GADS.
Excellent working knowledge of MS Office 365 and Microsoft Server Operating Systems
Good working knowledge of: * Veeam and other 3rd party backup technologies
Virtualisation technologies including VMWare and Hyper-V
VLANs and VPN configuration
Server-based client services (Active Directory, DHCP, DNS, NPS, GPO’s)
PowerShell scripting
SAN technologies
Server & Infrastructure hardware
Understanding of Firewalls, Smoothwall, SonicWALL
Understanding of Safeguarding Filtering solutions, Lightspeed, Smoothwall. SafetyNet

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Wireless Support Engineer

March 18, 2024/in IT Oxford, Oxfordshire Permanent /by

Wireless Support Engineer

Oxford

£25,000 – £35,000 Per Annum

Permanent

Hybrid

We are recruiting for a Wireless Support engineer for highly rated IT reseller based in Oxford. This role is to proactively and consistently monitor, respond, and report on the network health for network customers. As part of this, you will also provide first-line support and troubleshooting for network issues that are raised by means of alerts or support tickets.

This role will also play a big part in customer satisfaction and retention. You will work with the wider team (sales, technical, and support) to ensure we consistently deliver an exceptional Network offering to our customers.

The Role

Onboard new customers and deploy Auvik network monitoring software in their environment.
Assist with tailoring the set-up of Auvik to suit the customer’s environment.
Respond to critical alerts received from Auvik by contacting the customer immediately and starting the troubleshooting process.
Proactively monitor the health of Network customers’ WLAN and LAN platforms (device health, updates, new features etc) and discuss any updates that need to occur for optimal network health.
Work closely with the Head of Technical when reviewing the customers data and assist with recommendations.
Work closely with the Support team to assist with any active tickets for Network customers and escalate if necessary.
At the end of the month, compile appropriate information for the customers’ monthly/quarterly Network report.
Generate excitement for the company’s other products/services/solutions that the customer doesn’t have (find upsell opportunities organically through the strong relationship you have with customers).
Be the voice of the customer within the company and share feedback with the wider team so we can continue to review and refine how we support, sell, market and deliver to our customers.
Keep ahead of industry developments and apply best practices to areas of improvement.

Skills

Analytical skills – to evaluate both network and system performance. As a result, you will be able to determine how environmental changes can affect them.
Communication skills – Strong communication skills are required when describing problems and solutions to others (technical and non-technical).
Technical skills – WLAN, LAN and Routers.
Multitasking skills – be able to work on many problems and tasks at once.
Problem-solving skills – be able to resolve problems that arise as quickly as possible.

Key Requirements

Passionate about technology and how it can help individuals and organisations.
Proactive approach to problem-solving.
Driven by customer satisfaction.
Preferably either Extreme Networks, HP/Aruba, or Juniper certified Level 1 and Level 2 technical support experience.
CCNA route/switch certification is desirable.
CWNA wireless certification is desirable.
Analytical approach to reviewing data.
Enjoy working as part of a team.

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Network Manager – MSP – Schools

March 18, 2024/in IT Ealing, London Permanent /by

Role: Network Manager

Location: Ealing

£40k – £42k

Benefits:

A very autonomous relaxed environment whilst still providing you with support whenever you need it, Potential to Apply for Microsoft Training Vouchers after a Year

working with a friendly bunch of people who are passionate about IT but also providing a fantastic service! We are passionate about investing in the education of pupils
SAGE Employee Benefits.
2 years death in salary
3% pension contribution
Sage benefits scheme (discounts)
MS Vouchers 3 month after probation – progression plan
25 days holiday, 5 days for Xmas and get it all off. BH just given. Holiday at holiday

Our client is a leading Education ICT solutions provider. The cumulative expertise of our long-established team spans more than seventy-five years’ worth of experience in providing consultancy, infrastructure services, network development and upgrades, and managed support services to educational establishments throughout the UK. By providing over 700,000 hours of support to over 270,000 users per year, is an established market leader in the technology support sector.

looking for a Network Manager based on a client site to provide the core management function of the managed service.

Key Tasks

ICT Support Service on-site

Ensure a consistent ICT support service is delivered to the school/centre. Establish and maintain high quality learning facilities and assist in planning their future development.
Provide overall responsibility for ICT service in the school/centre as Network Manager. Including: advanced troubleshooting, ensuring a consistent service level, identifying potential network issues and escalating unresolved problems.
Advanced maintenance of specialist equipment, specialist repairs/modifications upgrades, software/hardware enhancements within own capabilities. Arrange for other repairs/modifications to be carried out by others.
Prioritise staff work loads, mentor, advise and train junior staff on appropriate working practices & procedures.
Advise senior staff on areas of potential ICT growth/problems. Demonstrate and highlight issues arising from the safe and effective use of specialist equipment/materials.
Provide detailed specialist advice and guidance as required to School/Centre on ICT requirements.
Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience.
Monitor stock levels within an agreed budget, cataloguing resources and undertaking audits as required. Advise school on future purchasing requirements.
Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person.
To be aware of the school/centre’s responsibilities under the Data Protection Act 1984 for the security, accuracy and relevance of personal data held on such systems and ensure that all administrative and financial processes comply with this.

Analyse the support logs to produce detailed management reports and help plan future support service developments.
Provide second level of in-school support for more complex requests.
Set support priorities given staff availability and wider ICT service demands.
Advise leadership team on areas of concern

Technical Expertise

Perform advanced diagnosis procedures on hardware, peripherals and applications.
Give appropriate advise on compatibility of hardware and OS.
Give appropriate level of advise on compatibility of applications with existing systems, based on user requirements
Working with the Senior Engineer to design and implement network infrastructure to meet the school’s requirements.
2^nd Line Management active network components including switches, routers and firewall.
Maintain Internet filtering systems.
Manage remote access to the school’s intranet.

Processes

Tailor processes to the specific school. Report on the effectiveness and impact of the processes.
Design, implement procedures on receiving and testing ICT equipment.
Design and implement procedures on asset disposal.
Maintain and regularly review whole-school system contingency plans.
Design and implement the school’s backup and virus protection policies.
Implement appropriate security systems to protect hardware, data and confidential information.
Report on and monitor progress against agreed service levels (both internal and external).
Have an overall view of the capabilities of the school’s ICT service and contribute to continuous improvement to meet future needs.
Assist in planning for major developments of ICT services.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

IT Manager – Schools – MSP

March 18, 2024/in IT Princes Risborough, Buckinghamshire Permanent /by

Role: IT Manager

Location: Princes Risborough

Salary: £32,000 – £38,000

Benefits: include salary sacrifice pension scheme, benefits & wellbeing Hub including electric/hybrid car leasing scheme, cycle & ebike scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discounts scheme.

Our client is current seeking an IT Manager who is motivated and enthusiastic about technology i The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers.

As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school’s ICT network. You will also collaborate with the Senior Management team to aid in the development of the school’s IT infrastructure and put in plans for projects. Your role will be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability.

Your commitment to delivering support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effectiv te communication between your school and this will involve staying informed about the services and solutions the clinet can offer, as well as managing customer accounts.

Key Responsibilities include:

Managing the school’s network infrastructure and ICT based applications
Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups.
Providing technical advice, training and support to staff to enable them to make effective use of systems.
Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner
Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups.
Line manage and take responsibility for the work of the ICT support staff.
2nd/3rd line support.
Enforcing and monitoring in line with school policies.
Training of internal staff.

Our ideal candidate will have:

A strong passion for IT, with at least of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting.
An exceptional understanding of the requirements and responsibilities of working within the school environment.
Experience in upgrading a school IT Network system.
Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills.
The ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the services provided by the team.

The role is offered on a full year, full-time basis and the successful candidate will be subject to an enhanced DBS check.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

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