IT Technician – Ipswich – Onsite role

Role: IT Technician.

Salary: 25k plus Benefits.

Location: Ipswich

5 days on site.

On site working in a school for an MSP.

Hours of Work – Full time permanent contract. 08:00-16:30 Monday-Thursday, 08:00-16:00 Friday.

  • 25 Days Holiday + BH;
  • Company Sick Pay Scheme
  • Life Assurance;
  • Cycle to Work Scheme;
  • Reduced Gym membership at select gyms;
  • Employee benefits platform, including Employee Assistance Programme (EAP) and MyMindPal;
  • Employee Purchase Scheme;
  • Staff Entertainment Events;
  • Free Parking;


Contribute to the provision of customer focused, cost effective IT support services, supporting students, teaching and administrative staff. The applicant will be responsible for maintaining effective service delivery standards and will provide hardware and software support to the Academy’s IT department in order to ensure a high standard of service to students and staff. Applicants will have excellent interpersonal, communication and technical skills, together with the ability to work accurately under pressure and independently or as part of a team

Key Responsibilities:

  • To provide a professional first line technical advisory and diagnostic support service to the companies customers within a Service Desk environment during the service window.
  • To provide a professional and effective first line remote network monitoring and management service to the companies customer environment.
  • To ensure that all reported technical issues are dealt with professionally and competently and that they are recorded on the Service Management System and are resolved within the customers Service Level Agreement.
  • To provide an effective communications interface between the school customers and the various groups within the company.
  • Provide 1st line technical support and call logging services to the school.
  • To report and manage any incident that requires the services of a third party organisation. ▪ To monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed SLA’s
  • To action any asset change in compliance with the Change Control Procedure
  • To complete additional ad hoc project work, as required
  • To assist the Network Manager by carrying out reasonable requests for additional duties as and when required.
  • To make recommendations on potential improvements to working practices and performance to improve service levels and customer satisfaction.
  • To contribute to EE’s solution library of fixes to common issues.
  • To keep the working area clean & tidy at all times.

Key Requirements:

  • Good working knowledge of Microsoft Desktop Operating Systems and applications is essential.
  • Good working knowledge of Active Directory and Group Policy.
  • Good understanding of TCP/IP, DNS, DHCP and VLANs.
  • Experience of using a call management system and working to SLAs.
  • At least two years’ experience within the education sector.
  • To be prepared at notice to work occasional evenings and weekends

Interpersonal and Communications Skills:

  • Excellent verbal and written communication skills.
  • Pro-active approach to work.
  • Ability to communicate complex technical issues to non-technical staff and pupils.
  • Ability to communicate across wide range of ages, experience and abilities.
  • Excellent customer relations skills.
  • Ability and willingness to share knowledge across the team and with customers to aid learning and proficiency.
  • Be able to work, unsupervised, on own initiative.
  • Keep abreast of new developments in software and hardware.


Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

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