2nd Line Engineer – MSP

Role: 2nd Line Engineer

Location: St Leonards-On-Sea

Salary: 28k-35K


We are looking for a capable Technical Engineer (2nd line level) with proven history supporting and maintaining on premise and cloud environments, experience working for an MSP implementing and administering Microsoft Azure, Microsoft 365 suite, Hyper-V & Telecoms systems.


  • Provide technical support for a wide variety of current and new technologies for a range of SMB and Enterprise clients.
  • Provide technical guidance and resolve issues within SLA guidelines.
  • Assist with managing company internal IT systems. Work closely with Sales Account Managers and clients to develop proposals that are technically ratified.
  • Assist with IT project implementations, from planning and design, through to completion.
  • Accurately record all support calls in our ticket management system
  • Proactively monitor support queues and respond in a timely way
  • Maintain all internal performance targets
  • Carry out scheduled maintenance and updates on client environments
  • Always follow a best practice approach to cyber and network security
  • Maintain a polite and professional approach at all times
  • Liaise with third party vendors to resolve customer issues where necessary
  • Prepare hardware prior to delivery including deploying OS image, Microsoft 365, security application
  • Assist with onsite client deployments
  • Visit client sites to conclude escalated helpdesk support cases


  • Microsoft technologies: 365, Azure, Windows, AD, Server OS
  • Cyber security: firewalls, web filters, advanced protection and recovery
  • Networking: Configuring, maintaining & troubleshooting
  • Cloud technologies: 365, Azure, SharePoint, OneDrive
  • Configuring & maintaining devices with Microsoft Endpoint Management
  • Virtualisation: VMware / Hyper-V
  • Backup solutions: On-prem & cloud
  • Telecoms: Microsoft Teams & Splicecom systems
  • OS Support: Windows & Apple
  • Willing to travel to customer sites within the UK
  • Flexible with work hours, successful candidate will take part in an extended support rota
  • A passion for a wide range of enterprise grade infrastructure technology is essential (networking, server and endpoint, cloud, security)
  • Experience of working with and supporting a range of information technologies.
  • A minimum of three years’ experience in a similar IT role


Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

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