IT Archives - Page 5 of 7 - Planet Recruitment

IT Support Technician

March 1, 2024/in IT Hereford, Herefordshire Permanent /by

IT Support Technician

£25k -£30k

Herefordshire

Benefits:

Refer a friend bonus
Employee rewards scheme such as Employee of the Month
Retail discounts platform
Health and wellbeing services for employees and their families
25 days holiday plus bank holidays

System & Hardware Support Co-ordinator

As a committed people company we strive to attract employees who have the desire to work hard and who wish to develop and build a career. We are currently looking for a Systems & Hardware Support Co-ordinator to join our enthusiastic team, one of the leading companies in the legionella compliance industry providing services to Local Authorities and Housing Associates throughout the UK.

Job Purpose

Reporting to the Head of IT – The System and Hardware Support Coordinator serves as a linchpin within the IT department, ensuring the seamless functioning of both hardware and software systems across the organisation. This role focuses on creating and managing user accounts, maintaining system integrity, and providing daily support to both engineers and office staff to promote efficient operational flow. Additionally, the coordinator is responsible for managing telecommunication devices, ensuring data security, and providing customised data solutions to meet the specific needs of the organisation.

Main Duties & Responsibilities

Create and manage user accounts and email mailboxes
Maintain and update Active Directory (AD) with accurate contact information
Administer multi-factor authentication (MFA) for all new users
Write and implement Excel macros and SQL queries for data exports
Set up and manage mobile devices for new starters, enrolling them onto Airwatch
Provide technical support to engineers and office staff, including password resets and general advice on Microsoft products
Offer general user support
Update site contacts and pricelists
Create new sites, monitoring regimes, and user accounts for both engineers and office-based staff
Ensure up-to-date rules on the .19 server for IRIS notifications
Prepare and distribute weekly PM calls for the upcoming week
Notify upcoming calls for the next week
Create PM calls, contracts, and notify calls for the upcoming month
Update existing contracts to include new sites, regimes, patterns, tasks, calls, and skills
Create and manage user accounts and email mailboxes
Assign or remove Microsoft licenses as required
Maintain and update Active Directory (AD) with accurate contact information
Administer multi-factor authentication (MFA) for all new users
Manage and customise email services, including distribution groups
Write and implement Excel macros and SQL queries for data exports
Set up and manage mobile devices for new starters, enrolling them onto Airwatch
Provide technical support to engineers and office staff, including password resets and general advice on Microsoft products
Business-specific application support – creating PM visits for the following week and month
Commitment to continuous learning and development

Experience, Skills & Requirements

Technical Proficiency

Solid understanding of Microsoft Office Suite, especially Excel for creating macros
Microsoft 365 knowledge
Familiarity with SQL for data manipulation and exports
Proficient in Active Directory (AD) management including Azure AD and other Microsoft services
Knowledge of mobile device management, particularly Airwatch
Experience in setting up and troubleshooting hardware, including mobile phones and workstations
Familiarity with VPN and Wi-Fi configurations

Problem-Solving Skills

Strong analytical and problem-solving abilities to diagnose and fix issues efficiently
Ability to adapt and find solutions to new challenges as they arise

Communication Skills

Excellent verbal and written communication skills to liaise effectively with both technical and non-technical staff
Ability to create clear and concise documentation for internal procedures and system configurations

Teamwork and Leadership

Ability to work well in a team, as well as independently when required
Experience in leading or coordinating small projects or teams would be advantageous

Customer Service Skills

Strong interpersonal skills with a focus on customer service, for both internal and external stakeholders
Ability to explain technical concepts to non-technical users in an understandable manner

Professional Experience

A minimum of 2-3 years of experience in a similar role is highly desirable
Relevant certifications in IT, such as CompTIA A+, Network+, or Microsoft certifications, are advantageous

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Network Manager

March 1, 2024/in IT Derby, Derbyshire Permanent /by

Network Manager

£38k – £40k

Derby

Benefits:

25 Days Holiday + BH;
Company Sick Pay Scheme
Life Assurance;
Cycle to Work Scheme;
Reduced Gym membership at select gyms;
Employee benefits platform, including Employee Assistance Programme (EAP) and MyMindPal;
Employee Purchase Scheme;
Staff Entertainment Events;
Free Parking;

This role will have supervision of 2 staff members, so experience of team leadership will be an advantage. The role will also include cover for Saturday mornings during term time (8am to 12.30pm), where this cover, will be open to all IT staff and logged as TOIL.

The role is to manage the day-to-day operation of the ICT environment for the customer as part of a wider managed service team.

The team’s function will be to provide staff and student support for all aspects of the ICT infrastructure, including Servers, Storage, Networking, Wireless, Telephony, Client Devices and Software.

The job includes managing the current onsite ICT Technicians in providing proactive “customer-focused” support for all aspects of ICT.

Key Responsibilities:

To be responsible for the Onsite IT Support team functions for the customer.
To work as part of the ICT Managed Services team who are together accountable to deliver an effective ICT Managed Service.
To assist the Service Delivery Manager, when required, in the compilation of monthly reporting to manage, track and trend the effective delivery of services to the College.
To work with the ICT Managed Service team to overcome any regular or recurring issues.
Reporting relevant data and information to the Service Delivery Manager where required.
To be responsible for the development and execution of the ICT systems/service work plans, and individual work plans for team members.
To manage and help develop the ICT Technicians through training, mentoring and support, ensuring that the team is sufficiently skilled for the smooth running of the IT system.
To work collaboratively with teaching and learning and business support to understand their ongoing technology requirements to support in the development of the IT Strategy and ongoing operational planning and management.
To be responsible for helping with the IT budget creation and management, ensuring the internal procurement process is followed for all purchases.
To provide an effective communications interface between the Customer and the various groups within ICT Managed Service provider.
Work with the Service Delivery Manager to identify beneficial changes to IT systems or processes to improve performance/availability/reliability or reduce costs.
To support the Service Delivery Manager in the development and execution of the Customer’s ICT strategy.
To implement all actions, recommendations, and remedial work as a result of internal or external ICT audits.

Key Skills/Experience:

At least 3-5 Years relevant experience working within a support or hosting operations environment
Excellent working knowledge of MS Office 365 and Microsoft Server Operating Systems
- Good working knowledge of: * Veeam and other 3rd party backup technologies
- Virtualisation technologies including VMWare and Hyper-V
- VLANs and VPN configuration
- Server-based client services (Active Directory, DHCP, DNS, NPS, GPO’s)
- PowerShell scripting
- SAN technologies
- Server & Infrastructure hardware
- Understanding of Firewalls, Smoothwall, SonicWALL
- Understanding of Safeguarding Filtering solutions, Lightspeed, Smoothwall. SafetyNet

Desirable Criteria:

VMWare Certifications

Any exposure or Experience supporting Fortinet / Cisco firewall solutions

Microsoft Server / Desktop Certifications
Experience supporting Microsoft Azure
Working knowledge of Apple OS X and IOS
Good working knowledge of industry standard Imaging and Deployment Tools including SCCM, Intune, Autopilot
ITIL Foundation v3 or at least an understanding of ITIL and its importance in the world of IT.

Interpersonal and communications skills

Excellent verbal and written communication skills
Pro-active approach to work
Ability to communicate complex technical issues to non-technical users
Able to work unsupervised using your own initiative
Willingness to keep abreast of new developments in software and hardware
Full clean UK driving licence (desirable)

School – Generic Staff Requirements:

Be committed to working as part of a cohesive, supportive and forward-thinking team which has a shared vision to

Raise student attainment so that all students successfully progress through the school to further and higher education and quality employment
Place the College and its facilities and resources at the heart of the community it serves.
Model the highest professional standards to students in all aspects of the role
Ensure that the personal and social development of students results in responsible and active citizens graduating from the College
In collaboration with others, review the impact of actions taken and respond accordingly
Play a role in the effective implementation of the school’s safeguarding and equal opportunities policies

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Virtual Data Manager – Schools

March 1, 2024/in IT Oxfordshire Permanent /by

Role: Virtual Data Manager

Salary: £35,000

Location: Oxford – Hybrid

Benefits:

30 days (plus statutory) holiday entitlement
Mileage
Benefits include a pension scheme
Private healthcare with Vitality
Inclusive life insurance
Mileage Allowance

Our client was established in 2009 and is one of the first and largest independent MIS Support provider and nationally support over 1,000 schools. As a business focused on service delivery, our people are our most important asset. We make every effort to ensure that we recruit and retain the best people in the business.

Are you a detail-oriented and organised person with a passion for data management? Do you thrive in a virtual work environment, If so, we have an exciting opportunity for you to join our growing team as a Virtual Data Manager within the education sector.

As a Virtual Data Manager, you will be responsible for providing a comprehensive data management service to schools carrying out a schedule of work including assessment, reporting, census and provision of analysis. You should have the confidence to suggest areas for improvement and training for the schools. Our ideal candidate must have experience of using a variety of MIS systems, however users of Bromcom or Arbor are particularly desirable. It would be advantageous to have expertise of other data systems such as SISRA, FFT, ALPs or 4 Matrix. Ideally you should have a good understanding of the education sector. You will have a thirst for knowledge and problem solving, while delivering a first-class service to our customers. You will have the ability to work either in a team or independently and excellent organisation skills are essential.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Virtual Data Manager – Schools – Leeds

March 1, 2024/in IT Leeds, West Yorkshire Permanent /by

Role: Virtual Data Manager

Salary: £35,000

Location: Leeds – Hybrid

Benefits:

30 days (plus statutory) holiday entitlement
Mileage
Benefits include a pension scheme
Private healthcare with Vitality
Inclusive life insurance
Mileage Allowance

Our client was established in 2009 and is one of the first and largest independent MIS Support provider and nationally support over 1,000 schools. As a business focused on service delivery, our people are our most important asset. We make every effort to ensure that we recruit and retain the best people in the business.

Are you a detail-oriented and organised person with a passion for data management? Do you thrive in a virtual work environment, If so, we have an exciting opportunity for you to join our growing team as a Virtual Data Manager within the education sector.

As a Virtual Data Manager, you will be responsible for providing a comprehensive data management service to schools carrying out a schedule of work including assessment, reporting, census and provision of analysis. You should have the confidence to suggest areas for improvement and training for the schools. Our ideal candidate must have experience of using a variety of MIS systems, however users of Bromcom or Arbor are particularly desirable. It would be advantageous to have expertise of other data systems such as SISRA, FFT, ALPs or 4 Matrix. Ideally you should have a good understanding of the education sector. You will have a thirst for knowledge and problem solving, while delivering a first-class service to our customers. You will have the ability to work either in a team or independently and excellent organisation skills are essential.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

IT Manager

March 1, 2024/in IT Tonbridge, Kent Permanent /by

Role: IT Manager

Location: Tonbridge

Salary: £32,000 – £38,000

Benefits: include salary sacrifice pension scheme, benefits & wellbeing Hub including electric/hybrid car leasing scheme, cycle & ebike scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discounts scheme.

Our client is current seeking an IT Manager who is motivated and enthusiastic about technology i. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers.

As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school’s ICT network. You will also collaborate with the Senior Management team to aid in the development of the school’s IT infrastructure and put in plans for projects. Your role will be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability.

Your commitment to delivering support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and this will involve staying informed about the services and solutions turn IT on can offer, as well as managing customer accounts.

Key Responsibilities include:

Managing the school’s network infrastructure and ICT based applications
Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups.
Providing technical advice, training and support to staff to enable them to make effective use of systems.
Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner
Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups.
Line manage and take responsibility for the work of the ICT support staff.
2nd/3rd line support.
Enforcing and monitoring in line with school policies.
Training of internal staff.

Our ideal candidate will have:

A strong passion for IT, with at least of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting.
An exceptional understanding of the requirements and responsibilities of working within the school environment.
Experience in upgrading a school IT Network system.
Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills.
The ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the services provided by the team.

The role is offered on a full year, full-time basis and the successful candidate will be subject to an enhanced DBS check.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

ICT Consultant

March 1, 2024/in IT Reading, Berkshire Permanent /by

Role: ICT Consultant

Location: Reading

Salary: £25,000 – £30,000

Benefits: pension scheme, electric/hybrid car scheme, cycle/ebike scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme.

The successful candidate will join the onsite tech team and report into the Trust IT Manager, you will be responsible for maintaining all IT hardware and services across the school sites as well as helping the school improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions.

You facilitate communication between your schools and our client keeping them up to date with what our clients’ services can offer and manage the accounts of your customers. You will be skilled in maintaining school computer equipment, installing new and existing software across the network, provide technical support for users and resolve identified technical problems. You will also have good knowledge of common user applications and good experience of using Microsoft Office65.

You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman’s terms to our customers. You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team.

The ideal candidate will ideally have at least 2 years’ experience in working in a previous ICT Technician preferably in the education sector although not essential.

Responsibilities include:

Resolve and manage any technical issues that impacts the running of the school’s function by providing robust technical solutions.
Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations.
Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware)

The role is offered on a full-time, full year basis and successful candidate will be subject to an enhanced DBS and safeguarding checks.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

BI Developer

March 1, 2024/in IT Banbury, Oxfordshire Contract /by

BI Developer

Banbury

Fixed term contract – 12 months

£30k – £35k

Job Description

We are looking for a business intelligence (BI) developer who will be working on designing various analytical reports on company data and delivering them to management and other interested parties. As a BI developer, you will be working with business users, collecting their requests, and then updating the set of existing BI reports to accommodate business needs. You will be expected to establish company standards and common reporting terminology, and to help align existing and future reporting requests to such standards. Working on and developing ERP system.

BI Developer Responsibilities

Collect and maintain the set of business reporting requirements.

To build & maintain dashboards and reports in Power BI underpinned by SQL and bespoke reporting applications.

Translate business needs to technical specifications.

Design, build and deploy BI solutions.

Maintain and support data analytics platforms.

Create tools to store data.

Analyse existing reports and optimize them for standardization across the company.

Conduct unit testing and troubleshooting.

Evaluate and improve existing BI systems.

Collaborate with teams to integrate systems.

Develop and execute database queries and conduct analyses.

Create visualizations and reports for requested projects.

Develop and update technical documentation.

Set up and maintain BI tools, infrastructure, and integration with company data sources.

Tabular Modelling – Build and Enhance existing SSAS Tabular.

Support projects and produce business reports upon request to influence key business decisions.

Take ownership over your workload and tickets coming in, prioritising queries based on business needs.

Keep on top of Data Quality and reporting efficiency, adopting a continuous improvement mind set wherever possible.

Liaise with internal and external customers to understand their business and technical requirements, documenting required components such as data structure, workflow, dependencies, and then develop a technical solution to meet their needs.

Familiarity with Azure Open AI, showcasing an understanding of leveraging AI capabilities within the Microsoft Azure ecosystem for enhanced functionality and innovation.

Support and manage testing.

Proactively staying up to date with release notes, take ownership for testing during upgrades and ensuring the data services team are fully skilled in its operation.

Required Skills

Proven experience as a BI Developer or Data Scientist

Background in data warehouse design (e.g. dimensional modelling) and data mining

In-depth understanding of database management systems, online analytical processing (OLAP) and ETL (Extract, transform, load) framework.

Familiarity with BI technologies (e.g. Microsoft Power BI, Oracle BI)

Knowledge of SQL queries, SQL Server Reporting Services (SSRS) and SQL Server Integration Services (SSIS).

Proven abilities to take initiative and be innovative.

Analytical mind with a problem-solving aptitude.

BSc/BA in Computer Science, Engineering, or relevant field.

Strong communicator, both written and verbal.

Strong analytical skills.

Ability to work in a fast-paced environment.

Understanding of data integration concepts and ability to connect to various data sources using connectors, gateways, etc.

Experience working on multiple projects simultaneously.

Advanced SQL & understanding of SQL Data Warehousing.

INDIT

Planet Recruitment is acting as an Employment Business in relation to this vacancy.

D365 Supply Chain Management Functional Consultant

March 1, 2024/in IT Kidlington, Oxfordshire Contract /by

D365 Supply Chain Management Functional Consultant

Banbury/Kidlington

Hybrid working

Contract – £450 – £500 PD (outside IR35)

3/6 Months with possible extension

This is a very exciting contract role working for a rapidly growing business working in an advanced technical market place.

Our Client exists to accelerate the advantage and impact of our their clients. They do it through innovative engineering and technology that solves complex problems and brings a step-change in weight, speed, and efficiency. They are looking for us to help fulfil our mission to accelerate an efficient, electric, and sustainable future.

An opportunity has arisen for a D365 Supply Chain Management Functional Consultant to join the IT Department in a rapidly expanding and exciting work environment. We are seeking a D365 functional consultant to carry forward our Business change and Process Improvement projects as a continuation from an ERP implementation. journey through the delivery of continuous improvement and moving into manufacturing automation.

We have future development items that fell outside the scope of the initial implementation with a roadmap of future requirements for the business. These require coordinating in conjunction with the Project Manager as part of delivery for an overall programme of work.

The project is supported by a team of business subject matter experts, IT specialists and an external service provider.

Job role:

The D365 Supply Chain Management (SCM) Functional Consultant will:
Show expertise in any or several of the following D365 SCM functional areas:

Finance
Procurement
Inventory
Manufacturing
Retail

Delivery of D365 SCM end-to-end implementation projects including design, configuration, testing, training, cutover & reporting
Work with onsite engagement team & client team to gather requirements, determine expectations & finalise deliverables
Support the delivery team during design sessions, gather requirements, determine expectations & finalise deliverables
Support the delivery team to comprehend business problems, develop solutions & implement through in-platform configuration
Ensure quality project delivery of deliverables produced and demonstrate experience in system and functional testing
Demonstrate excellent foundational consulting skills, including analytical knowhow, written & verbal communication & team participation
Provide guidance and recommendations for improvement to existing systems.
Other ad-hoc duties as required.

You’ll have:

Experience working within these relevant industry sectors; Engineering, Manufacturing, Warehousing, Logistics.
Strong experience with Dynamics 365 SCM, with a proven track record of quality delivery.
Solid understanding of SCM functionality so that best solutions can be suggested to the business with the aim to avoid customisations and the right solution delivered.
Strong knowledge of the latest IT systems, legislation, and best practice.
Ability to describe technical issues or choices to technical and non-technical stakeholders.
Demonstrated experience of being involved throughout the lifecycle of implementations.
Demonstrable experience engaging with stakeholders on all levels of a business, internal and external – Essential.
Excellent written and verbal communication skills.
Good problem-solving skills; tactful and diplomatic.
Proactive, and seeing risks and opportunities during implementation and raising these accordingly
A lateral thinker, with the ability to choose the appropriate platforms and solutions
Can communicate complex technical ideas in a straightforward way.

We’ll provide:

Training to add to your existing skills and accelerate your career
A supportive and empowering work environment

INDIT

Planet Recruitment is acting as an Employment Business in relation to this vacancy.

Systems Support Engineer

February 29, 2024/in IT Uxbridge, London Permanent /by

Role: Systems Support Engineer

Location: Uxbridge – Hybrid 2/3 Split

Salary: 35k – 40k

Benefits:

Tax free bonus.
Employee Owned Business
Share Incentive Plans
Paid overtime
Training Development
Company social’s

Background to the role

This is a supporting role, connecting sales, sales administration, technical design, purchasing and production departments. The successful candidate will demonstrate good commercial acumen, be able to show she or he can map a process, identify and eliminate waste, delivering standardised work instructions for improved process, with good interpersonal and strong numeracy skills, working with several Systems departments. There will be a degree of supplier communication, generally with regards to evaluating and implementation of new systems, as well as applying problem solving techniques and general support and backup for the current IT and marketing systems.

Job Description

Salesforce

Support in administrating a production environment of around 35 users using Sales Cloud, Commerce Cloud, Order Management, and Pardot/Account Engagement.
Learning Salesforce Flows to help support in their maintenance and creation.
Creating Reports and Dashboards
Where instructed, export, import, and cleansing data in the various clouds.
Commitment to use Salesforce Trailhead to learn more about the software.

Managerial

Helping support IT involvement in operational processes across the business.
Conducting ad-hoc reporting as and when required by the directors/management
Producing monthly KPIs
Be involved in providing direction & recommendations for the overall improvement of working practices
Support of lean working practices and carrying out/being involved in lean DMAIC projects, in relation to IT tasks.
Show an interest in technologies & developments within ERP, CRM, mobile technologies, digital service delivery, telephony, networking, network security, disaster recovery and business continuity
Liasing with external IT support as an internal point of escalation
Helping to monitor mobile device management (MDM) and reporting on this
Carrying out sensitive investigations into staff activity, with the use MDM and other reporting structures
Assist the business in security strategies to reduce risk both through training and implementing new technologies
Support IT related contracts, including doing license counts and requirements, and setting renewal reminders etc.
Hardware refresh strategy and purchasing/negotiating

Support

Regularly reviewing IT systems are functioning correctly
Providing support for IT issues
Escalating issues when necessary with external providers
Updating Accounting & CRM forms
Commitment to trying to learn Microsoft VBA and helping maintain Excel ‘work arounds’ – formulas and ranges etc. supporting with updating code.
Setting up new PC/Laptops
Installing and Spec’ing new hardware and software

Candidate Specification

Background:

Degree educated with direct experience in the roles listed above. Experience working with manufacturing businesses and knowledge of IT help desk highly desirable. A good understanding of systems implementation, you will have spent most of your career in office-based roles and can quickly learn, understand and improve all administrative or office-based IT processes. The job will also involve discussion with customers and our sales, technical & production team, so confident and clear communication skills are required. As an integral part of the management team, the ability and skillset to cross-train other team members are also vital.

Experience:

Must have office-based experience
Must also be able to evidence a delivery of processes and improvements
Experience of lean manufacturing preferred
Experience or knowledge of Salesforce desireable
Experience of web development and understanding of surrounding technologies
Microsoft Office experience – Excel/Word etc
Microsoft Visual Basic for Applications (VBA) experience or demonstration of the ability to learn this quickly.
Ability to manage project teams and tasks.

Personal Attributes:

Good business acumen
Self-starter with initiative – can make it happen
Excellent interpersonal skills
Good communicator – strong presentation skills
Team player
Prepared to be involved in other aspects of the company’s operation as requested.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

IT Manager – Schools – MSP

February 26, 2024/in IT Watford, Hertfordshire Permanent /by

Role: IT Manager

Location: Watford

Salary: £32,000 – £38,000

Benefits: include salary sacrifice pension scheme, benefits & wellbeing Hub including electric/hybrid car leasing scheme, cycle & ebike scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discounts scheme.

Our client is current seeking an IT Manager who is motivated and enthusiastic about technology i. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers.

As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school’s ICT network. You will also collaborate with the Senior Management team to aid in the development of the school’s IT infrastructure and put in plans for projects. Your role will be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability.

Your commitment to delivering support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and this will involve staying informed about the services and solutions turn IT on can offer, as well as managing customer accounts.

Key Responsibilities include:

Managing the school’s network infrastructure and ICT based applications
Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups.
Providing technical advice, training and support to staff to enable them to make effective use of systems.
Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner
Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups.
Line manage and take responsibility for the work of the ICT support staff.
2nd/3rd line support.
Enforcing and monitoring in line with school policies.
Training of internal staff.

Our ideal candidate will have:

A strong passion for IT, with at least of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting.
An exceptional understanding of the requirements and responsibilities of working within the school environment.
Experience in upgrading a school IT Network system.
Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills.
The ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the services provided by the team.

The role is offered on a full year, full-time basis and the successful candidate will be subject to an enhanced DBS check.

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

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